Knowall IT took over our IT system in July/August last year, when it was decided that we needed to move to the Cloud. It was complicated as many transitions go, we had three different companies sharing one server, but Knowall were very efficient and capable, ironed out the problems very quickly so that it would cause the least disruption to each business. All the Knowall IT staff are very polite, friendly and extremely helpful.
I would recommend Knowall IT to any company, to manage their IT system.
CUF Properties
Thanks for your help today, great service from everyone at Knowall as usual!
West Country Fruit Sales
Having had Knowall manage our IT for several years there was no surprise when they exceeded our expectations with our recent office move, working into the night and on weekends to fit into our tight timescale was extremely great performance from Knowall. Knowall have always given 110% to the smooth running of our IT
The Security Watchdog
I have worked with Knowall for 8 years now. I continue to use them due to their ability to understand our business needs to supply excellent solutions to support our business processes. Combined with an always available, no call queuing help desk, to support our systems. In addition to providing our onsite engineers with a 2nd line support for our Swyx VOIP and Microsoft systems.
The English National Opera
We have been using Knowall for around three years now, initially just as network support and they have proven to be a reliable business partner that have help us a lot.
They are currently providing remote monitoring of network and back ups, off site replication of our UK and US offices data.
We have our primary sql server mirrored a replication server in the building, backed up to tape and replicated to an offsite server for other backup. Knowall took over the SQL side of things after we had a major systems failure when building work around the server room destroyed our primary server and the tape back ups.
We found that our “then” SQL support provider had neglected to complete offsite monitoring or adequate backups and we were faced with a tricky recovery path as elements of the database had been corrupted when the data base stopped as the server went down.
Knowall were very proactive in helping to arrange forensic data recovery from the hard drives and damage tapes, put in significant effort to get us up and running ASAP and worked with our applications providers to get things back to normal. They were very professional in the way they helped deal with the damaged data base and helping us get through the recovery period. Subsequently, they have taken over all responsibility for our SQL backups and have advised us on strengthening our backup//dr procedures and helped advise us in the development of our infra structure to get us to the current position. We have quarterly rehearsed DR’s on key files and data bases and I receive daily e mail notifications that back ups have completed.
Also if elements of the backup procedure do have issues (for example two days ago electrical work in the road outside side our building shut the power off for a few minutes late at night during our tape backup cycle) our primary site engineer contacted me before 9am to advise me to check the tape loader and establish if a sight visit was necessary, that replications to other serves had been completed and that despite interruption we had two full viable replications of our system available to us at that time.
As a business partner I’m very happy with their performance and out of all of our IT support agencies for different elements of our business, they are probably the one I am most comfortable working with.CBS
We found Knowall to have the right balance of telephone support and on site IT Engineers to fix any problems that we have had this year, their technicians are first rate but importantly their remote support has saved us literally thousands of pounds and time, by avoiding site visits, I would be happy to personally recommend them.
Marquee Hire
…may I just take this opportunity to say that it has been a pleasure to have worked with you. (I am at this point very aware that it was of course you guys doing the ‘work’ part!) You have all been more than delightful and approachable under some rather stressful situations and put up with my panics, for this I am very grateful.
You are all super stars and I genuinely feel MBDS is a vastly more functional company since having Knowall onboard.
I will give you a call as soon as I get a new job as I won’t believe any other IT company could possibly support one in the same way!!Martin Brudnizki Design Studio
Knowall are helpful even at the weekend! Their solutions especially Cerberus, keep on working.
Chester Zoo