IT Support Blog

SwxyIt on a MAC

by Sam on March 21st, 2014

If you would like SwyxIt on your MAC this can be achieved, we have clients running this.


Categories: Cloud, Swyx Telephony, VOIP

The Benefits of SIP Trunking

by Sam on February 4th, 2014

The Benefits of SIP Trunking Research from Infonetics shows us that more and more businesses are realising the true benefits of SIP Trunking – with figures suggesting that by 2015, 58% of businesses will have adopted SIP Trunking.

Outlook 2011 Will Not Open On Mac

by Jason on January 28th, 2014

When outlook 2011 won’t open on a mac How to rebuild your identity database

How To Fix A Corrupt User Profile In Ahsay

by Sam on January 28th, 2014

check if the user profile of the affected account (Profile.xml) is corrupted? You can check by opening the Profile.xml file with Internet Explorer, and see if any error is returned.

Error when connecting to Windows Server 2012 from a Windows XP Machine

by Sam on January 24th, 2014

“The remote computer requires Network level authentication which your computer does not support.” This error may occour when connecting to a Windows Server 2012 environment from a Windows XP machine – please follow the below to resolve.

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Categories: Cloud, IT Support

Remote Desktop apps on your Mac, Iphone, iPad

by Sam on January 10th, 2014

Microsoft purchased the iTap technology. You can now receive published apps through RDS gateway on your Mac, iPad, iPhone.


Categories: Cloud

How To Increase DTMF Signal Strength In Swyx 2013

by Sam on January 7th, 2014

1. Use Regedit to edit the Windows registry on the Swyx Server 2. Navigate to HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Swyx > LinkMgr > CurrentVersion > Options 3. Right-Click and create a new ‘Key’ registry entry named:- GeneralLinkConfiguration 4. Right-Click ‘GeneralLinkConfiguration’ and select New > DWORD (32-Bit) Value. Name the new DWORD entry DTMFGapDuration 5. Set the DTMFGapDuration to 100 6. Right-Click ‘GeneralLinkConfiguration’ and select New > DWORD (32-Bit) Value. Name the new DWORD entry DTMFToneDuration 7. Set the DTMFGapDuration to 400 8. Right-Click ‘GeneralLinkConfiguration’ and select New > … Continue reading

Careers – Client Facing Network Engineer

by Sam on December 11th, 2013

Knowall IT is a Paddington based IT and Telecoms provider, specialising in the supply of Cloud based technologies and IT resources to organisations across Central London.

Microsoft Remote Desktop apps for iOS and Android

by Ash on October 23rd, 2013

After what seemed like an absurd amount of time, Microsoft has released the first official Remote Desktop client for iOS and Android. Until now, people had to make do with a patchwork of third-party programs — some good, some bad, and some abysmal. (I know — I’ve tried.)

How To Setup A Blackberry On BES

by Bernard on September 25th, 2013

Blackberry: How to Setup BES. First check Email settings See if there is an existing email account with the same email address that you are trying to set up on BES. This account will have to be removed as it will be the BIS email account Once removed – Load the Blackberry World app – If this is not installed. Please search for it in the browser and install it from the blackberry website app store. Once installed  please run it and login with your blackberry ID Search the blackberry … Continue reading