Category Archives: Swyx Telephony

The Benefits of SIP Trunking

The Benefits of SIP Trunking Research from Infonetics shows us that more and more businesses are realising the true benefits of SIP Trunking – with figures suggesting that by 2015, 58% of businesses will have adopted SIP Trunking.

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How To Increase DTMF Signal Strength In Swyx 2013

1. Use Regedit to edit the Windows registry on the Swyx Server 2. Navigate to HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Swyx > LinkMgr > CurrentVersion > Options 3. Right-Click and create a new ‘Key’ registry entry named:- GeneralLinkConfiguration 4. Right-Click ‘GeneralLinkConfiguration’ and select New > DWORD (32-Bit) Value. Name the new DWORD entry DTMFGapDuration 5. Set the DTMFGapDuration to 100 6. Right-Click ‘GeneralLinkConfiguration’ and select New > DWORD (32-Bit) Value. Name the new DWORD entry DTMFToneDuration 7. Set the DTMFGapDuration to 400 8. Right-Click ‘GeneralLinkConfiguration’ and select New > … Continue reading

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How To Set Up A Secure Conference Room In Swyx Without ECR

Very helpful video here demonstrating how to set up conference rooms with pin entry in Swyx without ECR

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How To Increase DTMF Signal Strength In Swyx 2011

1. Use Regedit to edit the Windows registry on the Swyx Server 2. Navigate to HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Swyx > LinkMgr > CurrentVersion > Options 3. Right-Click and create a new ‘DWORD’ registry entry named:- DTMFToneDuration 4. Set the value to 400

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Swyx Headset / Sound Troubleshooting

If you are having sound issues with your Swyx headset, please follow the below instructions to ensure that the headset is configured correctly.

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SWYX Click to Dial using Tel command fails on Windows 8

you need to remove the association that Google Chrome has with the Tel command On a Windows 8 machine there is a registry entry as below that needs to be deleted to stop calls trying to open in Google Chrome.

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SwyxIT Click to Dial from Web-Based Applications

If you have a CRM or web based application you can implement SWYXIT  ‘Click to Dial’ This works in exactly the same way as the old mailto: links, the browser sees callto: and launches whatever program has been assigned to handle this type of link.

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How To Configure Call Forwarding With SwyxIt!

1. In the SwyxIt! client, click the Call Forwarding’ button.

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speed test your voip – simulate VOIP calls through this

use this test to help understand whether your broadband line will support VOIP http://myspeed.visualware.com/servers/namerica/iad.php?testtype=-1&codebase=mcslhr.visualware.com&location=UK:%20London&cm=no&ver=9&map=uk&lines=1&pps=50&bpp=160&codec=G.711&provtext=Visualware&provlink=http://www.visualware.com/&width=600

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How to Setup call intrusion / Call Monitoring on Swyx

How to Setup call intrusion / Call Monitoring for Swyx (You must have SwyxMonitor Licences for this to work)

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