Category Archives: Tips, Tricks and Tutorials

A mixture of helpful information and videos to help you with your IT.

What is a Private Cloud?

Private cloud is a type of cloud computing that delivers similar advantages to public cloud, including scalability and self-service, but through a proprietary architecture. Unlike public clouds, which deliver services to multiple organizations, a private cloud is dedicated to a single organization.

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Sound Issues when Running Swyx and Skype for Business

Have you experienced sounds issues when running Swyx and Skype for Business side by side? Are you hearing multiple dial tones when answering a call?

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Guide to Upgrading your PC to Windows 10

If you’re currently running Windows 7 or Windows 8.1, you’re eligible for Microsoft’s free upgrade to Windows 10. Windows 10 has now been on the market for a long enough period of time to ensure there are no major release bugs and Knowall IT has fully tested Windows 10 in-house

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konftel 300wx DECT Conference Phone Keeps Coming Up With Line In Use

If you’re pairing your konftel 300wx DECT conference phone with a Gigaset N300 IP DECT base station in order to make the conference phone connect to a VoIP phone system such as Swyx 2015 you may be experiencing an issue where the conference phone keeps displaying “Line In Use”.

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Outlook 2011 Will Not Open On Mac

When outlook 2011 won’t open on a mac How to rebuild your identity database

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How To Fix A Corrupt User Profile In Ahsay

check if the user profile of the affected account (Profile.xml) is corrupted? You can check by opening the Profile.xml file with Internet Explorer, and see if any error is returned.

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How To Increase DTMF Signal Strength In Swyx 2013

1. Use Regedit to edit the Windows registry on the Swyx Server 2. Navigate to HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Swyx > LinkMgr > CurrentVersion > Options 3. Right-Click and create a new ‘Key’ registry entry named:- GeneralLinkConfiguration 4. Right-Click ‘GeneralLinkConfiguration’ and select New > DWORD (32-Bit) Value. Name the new DWORD entry DTMFGapDuration 5. Set the DTMFGapDuration to 100 6. Right-Click ‘GeneralLinkConfiguration’ and select New > DWORD (32-Bit) Value. Name the new DWORD entry DTMFToneDuration 7. Set the DTMFGapDuration to 400 8. Right-Click ‘GeneralLinkConfiguration’ and select New > … Continue reading

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Microsoft Remote Desktop apps for iOS and Android

After what seemed like an absurd amount of time, Microsoft has released the first official Remote Desktop client for iOS and Android. Until now, people had to make do with a patchwork of third-party programs — some good, some bad, and some abysmal. (I know — I’ve tried.)

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How To Setup A Blackberry On BES

Blackberry: How to Setup BES. First check Email settings See if there is an existing email account with the same email address that you are trying to set up on BES. This account will have to be removed as it will be the BIS email account Once removed – Load the Blackberry World app – If this is not installed. Please search for it in the browser and install it from the blackberry website app store. Once installed  please run it and login with your blackberry ID Search the blackberry … Continue reading

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Will An Ahsay Restore Overwrite Files

When Ashay OBM detects that there is a file with the same name as the restore file, it will automatically prompt the user asking whether he/she wants to overwrite the file with one restored from the OBS server. There is also an option ‘Apply to all’ where users can select to apply the same actions to all the other files with the same file name.

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