Ad-Hoc Pay as You Go Support

Knowall ITs Ad-Hoc support contracts are designed to support either an onsite IT Manager with 2nd and 3rd line engineers or designed for smaller organisations that do not rely on too much IT.

The Ad-Hoc contract, as opposed to paying per incident, gives you preferential rates and the same SLAs as our Full IT Support service.

Product Over View

Contract Components

  • 24×7 Telephone & Remote Support
  • Emergency Engineers – Onsite within 1 hour
  • Onsite Visits for Critical Issues
  • 99.9% SLAs
  • Monthly Reporting

Engineers

Remote Support

  • 24×7 Telephone & Remote Support
  • Professional and Highly Experienced

Site Visits

  • Re-Active Onsite Visits For Critical Issues
  • Onsite Within an Hour – London Based

Software Support

  • General user applications, including Microsoft Suites, Sage, Maximiser, Access Accounts, Solid Works, Photoshop, Entourage, Mac mail, to name but a few
  • Microsoft operating systems 2003/2008
  • Active Directory | Exchange 2003/2007
  • SQL 2005
  • LINUX based email, web and DNS servers
  • Macs, PCs & Server Hardware
  • Networks & Security, including Firewall’s and routers configuration and management. Vendors include Cisco, Sonicwall, Juniper and Zyxel/Zywall
  • Delivery of applications through WAN’s using technologies such as Microsoft Terminal Server, Citrix and Jetro also known these days as “Cloud Computing.”
  • Anti-virus, spam and spyware prevention
  • Data backups and protection
  • VOIP (Voice Over IP) traffic management over LAN’s & WAN’s – SWYX

SLAs

Service Level Agreements

  • 15 Minute response to any critical issue
  • 1 Hour response to any user related issues
  • Immediate despatch of engineers for critical issues – onsite within the hour
  • 24×7 Support available

Pricing
Pay as you go can be used for one off incidents or on a retainer basis for preferential pricing and Service Levels. Contact us, for a quote on any specific requirements

  • Telephone, Remote and email support – from £60 Per Hour
  • Onsite Visits from £70 Per Hour



Click here to expand the areas we cover [+]

 

The below list shows some of the areas we cover, however we do operate worldwide so please do not hesitate to contact us.

Areas We Cover