Cloud Call Queuing
Automatically queues inbound calls until the relevant agent becomes available to assist the caller.
Custom Wallboards / Leader boards
Fully customisable call centre wallboards and leader boards to show all the statistics you want.
On Hold Marketing
Play music and interval messages whilst the caller is in the queue
Automatically increase the size of your call groups based on number of callers in the queue or max waiting time.
Custom call reporting allows you to analyse call statistics and agent productivity.
Great Customer Service
Minimising missed calls and setting up an effective call queueing process demonstrates the value you place on customer service.