CALL CENTRE APPLICATIONS FOR SMALL BUSINESSES
Manage High Call Volumes with our Cloud Based Call Management
and Call Queuing Solutions for Swyx.
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Cloud Call Queuing
Automatically queues inbound calls until the relevant agent becomes available to assist the caller.
Custom Wallboards / Leader boards
Fully customisable call centre wallboards and leader boards to show all the statistics you want.
On Hold Marketing
Play music and interval messages whilst the caller is in the queue
Overflow Groups
Automatically increase the size of your call groups based on number of callers in the queue or max waiting time.
Call Reporting
Custom call reporting allows you to analyse call statistics and agent productivity.
Great Customer Service
Minimising missed calls and setting up an effective call queueing process demonstrates the value you place on customer service.
React quickly and simplify technology with peace of mind that your applications and data are secure and under control
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