Knowall IT will pay recommenders/resellers 10% re-occurring commission on any IT Support, Project Engineer or Managed Services and 5% on any hardware or software purchases made by your client. Knowall will handle all invoicing and credit control, simply pick up your cheque on a quarterly basis.
For further details contact sales@knowall.net, or call 020 7471 3270

This could cause serious congestion resulting in your network slowing down, or, in the extreme, crashing your office network.

BE Wholesale said 2012 will be “the year data gets serious.”

Knowall IT is a BE Wholesale partner and BE Wholesale will be making the necessary preparations to ensure a successful 2012.

Knowall IT believes BE’s Business grade services, available exclusively through its partner network, offer the lowest contention and latency of any UK broadband provider. BE Internet’s network is well prepared for the influx for the Olympics this year.

Knowall IT recommends users seriously consider implementing one of BE’s high capacity lines as a primary line for SME businesses or as failover for higher capacity leased line networks.

Please contact us on 020 7471 3270 or sales@knowall.net for more information.

Knowall IT is a young, expanding IT firm based in Kensington Olympia. We offer a clients a wide range of services, from; Help Desk Support, Business Continuity, Cloud IT & VOIP Services, as well as Web Site Design & Promotion
For those who apply themselves, don’t give up and have a willingness to learn, there is opportunity for swift progression and improved salary rates.

Your role will include:

• First-line support for a broad range of client requirements.
• Incident logging, back up monitoring and reporting.
• PC, Mac, Server, Cloud, VOIP-SWYX & Firewall.

Skills:

• Either a graduate or 12 months experience in a similar role
• Ideally an embarked on MCP\MCSA\MCSE\MCITP\CCNA- course, we will fund certification training
• Knowledge of Microsoft Server environments
• Excellent knowledge of desktop operating systems (Windows XP, Vista & 7) and Microsoft Office.

Desirable skills:

• Experience with using and configuring mail on Blackberry/PDAs.
• Experience of diagnosing Mac hardware and software issues, or have a good understanding of Mac hardware and software.

What’s in it for me?

In return you will receive:

• Salary: £20K-£22K (depending on seniority and experience) + up to 20% performance related bonuses

We are seeking client facing field engineers, to implement, and service thereafter, a broad range of technologies, including Windows svr, VOIP, Cloud applications and networking equipment. You will be required to manage technical resources and client expectations, ensuring delivery of projects in a timely manner. An eye for detail and the ability to communicate with both clients and management is essential.

Applicants, who should be eager to learn and continually update their skills and ideally have exposure to the following technologies:

• Windows Server 2008 (R2), ideally including Exchange & HyperV
• Microsoft Exchange Server 2003/2007/2010
• VPN & Wireless networking
• Avaya or SWYX VOIP based telephone systems. If you do not presently have these skills we will provide training.

Candidates should be Microsoft Certified and be looking to further their qualifications with Microsoft and/or other vendor accreditations.

• Salary: £30-£35K + up to 20% performance related bonuses

• As the manager, your mail must be delivered to your mailbox on the Exchange server, not to a Personal Folders file (.pst) on your computer.
• You and the delegate must use the same version of Office Outlook.

1. On the Tools menu, click Options, and then click the Delegates tab.
2. Click Add.
3. In the Type name or select from list box, enter the name of the delegate to whom you want to grant permissions.
4. To add multiple delegates simultaneously, hold down CTRL and click their names in the Name list. The permissions you select will apply to all of the delegates.
5. Click Add, click OK, and then click a type of permission for each Outlook folder to which you want the delegate to have access.
6. If you want your delegate to see items that you have marked private, select the Delegate can see my private items check box.

• Enter the name of the person that you want to grant access to view your calendar.
• Type a subject for your e-mail message.
• Click this check box to grant the recipient permission to view your calendar.
• Click this check box to specify that you want to ask the recipient to share his or her calendar with you. This is optional.

2. In the To box, enter the name of the recipient for the sharing invitation message.
3. In the Subject box, type a subject for the e-mail message.
4. In addition, you can request permissions to view the recipient’s defaultCalendar folder. To do so, select the Request permission to view recipient’s Calendar check box.
NOTE If you want to request access to a calendar folder other than the defaultCalendar folder, you must send an e-mail message asking for permissions to that particular folder. This option requests access to the recipient’s default Calendarfolder only.
5. In the message body, type any information that you want to include.
6. Click Send.
7. Review the confirmation dialog box, and then, if correct, click OK.

Over the last five years the concept of VoIP has fully matured with voice quality now exceeding that of an old-fashioned analogue phone connection. Most businesses are at least aware of the technology, even if they haven’t tried it yet. However, VoIP or IP telephony is really just the ‘glue’ that sits behind a far more exciting and wider-reaching technology known as unified communications (UC).

According to IT research firm IDC, more than 30% of small companies and 55% of mid-sized companies plan to deploy some form of UC in the next 12 months, but what exactly can this technology do for your business and can it give you that competitive edge?

Reduced costs, support for flexible working, better service…

In our experience, the motives to adopt UC vary widely from customer to customer. Initially many just buy it for a single business need such as ‘conferencing’ and then realise that it can solve a whole range of other issues too such as reduced maintenance costs, support for remote working or simply increased productivity and better service for customers.

Never miss a call or opportunity

For example, we have one customer that has offices located across the world, so they using unified communications to manage incoming calls to be answered by whichever location is ‘open’, providing an around the clock service for its customers.

The same concept can be applied to any organisation with multiple sites. Rather than have a dedicated receptionist facility at each location, calls can be distributed according to who is available so that a call is never missed. You can also rationalise your receptionist resources too, by re-routing all calls to a centralised point, and still retain the original dialling codes.

Joined up information on your customers

The other amazing aspect of unified communications is that because your data and your voice are now merged, the system can retrieve customer information from your CRM or accounts systems, based on the CLI (call line identity) number. The implications for this are enormous, because you can effectively treat each call according to the type or importance, and then route a query (with your customer’s information) to any location person or type of device that you want whether it’s your deskphone or a Blackberry.

Built in Business continuity

Think back to last year when many staff could not make it into work due to the severe weather. Companies with UC could encourage employees to work from home giving them the same access to IT and telephony resources that they would expect in the office. As long as you have access to a broadband connection, inbound and outbound phone calls can be taken and made at any location, giving you the perfect business continuity solution.

Perhaps the most appealing aspect of UC though is that is affordable to all sizes of business and in the majority of cases, just one of the features will more than pay for the system in the first few months. Even if the lease on your current phone system is not yet up for renewal you can still invest and begin to benefit from UC in parallel.

For a free consultation on how unified communications can help your business visit www.knowall.net/swyx

Key business benefits of unified communications:

• Reduced annual maintenance & telephone line costs
• Support for remote/mobile working so workers can be reached via a single number
• Improved customer service with speedier response and integration with back-office systems such as CRM
• Reduced property overheads with virtual office approach
• Centralised reception for multiple sites
• Save on travel expenses & improve collaboration with built-in video calling & audio conferencing
• Presence information so you can see which colleagues are available
• Fast-track routing of high value calls
• Business continuity –users can login and take/make calls from any location

http://www.itdonut.co.uk/blog/2011/09/how-avoid-hidden-costs-unified-communications

At Knowall IT we recommend to our clients that they have a failover line with a different ISP, so in the above instance, when the BT line goes down, it will failover to the secondary line. This is an automated process that is done by the firewall so you will not even notice the internet going down.

Knowall IT offers a managed firewall service where you can rent the equipment from us and we will fully manage and support the firewall. Knowall can also offer business grade broadband solutions – Click Here

Please get in contact with us if you are looking for a more reliable and robust broadband solution.

• Access your data and applications through the web from anywhere in the world
• Deploy bespoke software throughout your organisation with ease
• Billed monthly with minimal upfront costs
• Scalability via on-demand resources
• Data continually backed up to two data centres
• All Business continuity issues solved
• Central place for your company to deploy files and news

Cloud computing is the perfect IT solution for new businesses and businesses who are looking to upgrade their systems. Knowall IT has built up experience in the Cloud Computing sector since 2001 and is able to offer a bespoke Cloud Computing solution to match your needs backed up by the best 24/7 after sales support.

If you are currently looking at cloud solutions or would like to find out more information, please give us a call on 02074713270 or email us at sales@knowall.net