Overview and Pricing

  1. IT Support
  2. Broadband
  3. Offsite Data Backups
  4. Cloud Computing
  5. Hosted Exchange
  6. Resellers
  7. Charities & non-profits
  Full IT Support Ad-Hoc Support Contract No Contract
1. TELEPHONE SUPPORT & REMOTE SUPPORT
  • Access to Help Desk 08:00 - 18:00
  • On call engineer available 24x7
2. SCHEDULED ONSITE VISITS
Pro-active onsite visits to 'move IT forward', and IT to do list:
  • Health check PCs
  • Assist with IT processes
  • Optimise systems
  • Testing of DR strategy
3. QUARTERLY REVIEWS
Scheduled quarterly reviews, to set out IT strategy for the short, medium & long term
4.SERVER, CONNECTION AND BACKUP MONITORING
  • Continual monitoring of critical processes
  • Weekly manual backup verification
5. NETWORK SECURITY AND DISASTER RECOVERY AUDIT
Site audit, to enable documentation of network and disaster recovery
6. NETWORK DOCUMENTATION AND REPORTING
  • Network audit
  • DR processes and procedures
  • Monthly reporting of knowall IT engineer activity
7. Per minute billing
8. Commitment to SLA's
  From £150 PCM £125 PCM (Retainer) Remote & Onsite support - £80/hour 1st Hour £125 £95/Hour therafter. (Min 1 Hour)
  Enquire Enquire Enquire

Business Broadband Prices

  Download Upload Monthly  Setup  
8MB Max 8MB 1MB  £29.00  £50.00 Enquire
ADSL 2+ 24MB 1.3MB  £35.00  £50.00 Enquire
ADSL 2+ Annex M 24MB 2.5MB  £49.00  £50.00 Enquire
Fibre to the Cabinet 40MB 10MB  £59.00  £50.00 Enquire
Internet Leased Lines 200MB 200MB from £600.00 from £2500.00 Enquire


* Download and Upload speeds will be affected by factors which are out of our hands such as the distance from your exchange and the quality of your line however Knowall will do everything possible to get the best connection to your organisation.

 

Bonded Broadband Prices

  2 x lines bonded 3 x lines bonded 4 x lines bonded
BANDWIDTH download upload download upload download upload
8MB bonded 14MB 1.5MB 21MB 2.25MB 28MB 3MB
ADSL 2+ 30MB 2MB 45MB 3MB 60MB 4MB
ADSL 2+ Annex M 30MB 4MB 45MB 6MB 60MB 8MB
  Enquire Enquire Enquire

  2 x lines bonded 3 x lines bonded 4 x lines bonded
PRICING setup monthly setup monthly setup monthly
8MB bonded £195 £99 £550 £149 £695 £199
ADSL 2+ £395 £109 £550 £168 £695 £199
ADSL 2+ Annex M £395 £149 £550 £219 £695 £249
  Enquire Enquire Enquire

 

All Bonded Broadband products come with 100% satisfaction guarantee. If you are not 100% happy we will buy back the hardware & refund the connectivity costs.

  Basic Package Small Office Package Full Suite
  1 User 2 Users + 2 Users +
Telephone & Remote Support 8am-6pm

Hosted Exchange email share calender contacts

Integration of iPhones, Blackberry & PDAs

Remote Offsite Backups 5GB per user 5GB per user 5GB per user
24MB Broadband (one site)

Domain & Web Hosting 

File Sharing 5GB per user 5GB per user
Office Application Hosting

Office Suite

Per User £59.00 £49.00 £59.00
  Enquire Enquire Enquire

Ideal for small  office environments, from up to 5 users, who require a stable always on IT system, backed up by 24/7 IT support. Knowall IT uses best of breed technologies to deliver the IT essentials; email, data recovery and backups, web site hosting and web design services all backed up by a London based technical team.

Based on 3 Users Basic Package Full Package Additional Extras
Unlimited Telephone & Remote Support 8am-6pm

£15.00 per User PCM

Preferential onsite rates of £75 per hour

Additional hours @ £75 ph

2 x Onsite Engineer visits per annum

Additional hours @ £65 ph

Remote Access to your Network Support

N/A

50GB Remote Offsite Backups

£5.00 per 5GB PCM

Hosted Exchange Email Account, with own domain

£6.99 PCM + £2 PCM for 2GB mailboxes

Pop, SMTP, Imap, incl. Web and PDA sync account, with own domain

£0.00

Blackberry & PDA Support

N/A

2+ Business Broadband – 24MB, Fixed IPs

£35.00 PCM

Bonded Broadband with auto failover

N/A

VPN, Wireless Broadband Router

£45.00 ea

100MB + 5GB FTP Web hosting

N/A

 

   

 

  £60.00 £150.00
  £55.00 £79.00
  Enquire Enquire

 

 

 

File & Database Backups Price per GB p.m
1GB - 75GB (min £25 charge) £1.00
75GB - 100GB £0.80
101GB - 150GB £0.70
150GB+ £0.60
  Enquire

Exchange Mailbox Backups Price per GB p.m
1GB Mailbox £2.50
2GB Mailbox £2.00
3GB + Mailbox £1.00 per GB
  Enquire

For more details please see remote offsite data backups

 

Cloud - Application & Data
Application & Data Cloud allows for the storage and delivery of data, email and applications. What this means in practice is there is no need to install applications on your PCs, MACs or mobile device. Applications can be delivered via Desktop shortcuts or via a Hosted Desktop... Pricing Below

Cloud - Data Only
Data Only, combines the storage of data and email. Allowing for access to your data & email from any device anywhere... Pricing Below

Hybrid Cloud Option
Hybrid Cloud, is best suited for HQ office environments, typically 10 users +, with limited bandwidth. The Hybrid Cloud option allows for local data storage on the clients site, which is then replicated to the Cloud... Pricing Below

Cloud Computing Monthly Monthly Per User
2 – 9 Users   £29.33
10 – 24 Users   £25.33
25+ Users   £21.33
Hybrid Cloud Option From £75  
    Enquire

Components

  •  Microsoft Office 2010
    • Word
    • Excel
    • Outlook
    • Power Point
    • Publisher
    • OneNote
  • 2GB email storage per user
  • 50GB Shared Data + Additional 10GB per user
  • Data backup and resilience across 2 data centres
  • Websense Anti Spam
  • Secure Access via Knowall's Web Portal
  • File & email restoration services
  • 24/7 Support
Additional Components Setup Per User Monthly Per User
Extra 10GB Storage FREE £5.00
Extra 2GB Email Storage FREE £1.99
Sage £37.50 £9.00
Project £37.50 £26.95
Visio £37.50 £12.50
Bespoke Client Application eg. Accounts or Database application POA From £7.00
    Enquire
Cloud Computing Monthly Monthly Per User
2-9 Users   £15
10 – 24 Users   £14
25+ Users   £12
Hybrid Cloud Option From £75  
    Enquire

Components

  • 2GB Hosted Exchange Email
  • 50GB Shared Data + Additional 10GB per user
  • Data Backup and Resilience Across 2 Data Centres
  • Websense Anti Spam
  • Secure Access via Knowall’s Web Portal
  • File & Email Restoration Service
  • 24/7 Support
Additional Components Setup Per User Monthly Per User
Extra 10GB Storage FREE £5.00
Extra 2GB Email Storage FREE £1.99
    Enquire

Hosted Exchange Business Email

 

Hosted Exchange Setup Per User Monthly Per User
Hosted Exchange Email (2 GB) 2GB Mailbox n/a £7.99
Hosted Exchange Email (4 GB) 4GB Mailbox n/a £9.99
Hosted Exchange Email (10 GB) 10GB Mailbox n/a £15.99
Hosted Exchange Email (25 GB) 25GB Mailbox n/a £19.99
  iPhones, Android & Microsoft mobile devices £25.00 £2.50
  BlackBerry £25.00 £9.00
      Enquire

Features

  • Secure POP3, IMAP4 and SMTP access using 1024-bit TLS/SSL encryption
  • Mobile Access – iPhone and Windows Mobile via Push Technology (Real Time Sync, Calendars and Contacts)
  • Outlook Web Access
  • Individual Mail Restores
  • 24/7 Support

Email Archiving

Email Archiving Monthly Price
(Min £20 PCM
)
Price Per Mailbox (Includes 1GB Per Mailbox)   £1.00
     
Additional Space Price Per GB
Per Month
1Gb – 24GB   £2.00
25GB – 49GB   £1.00
50GB – 99GB   £0.60
100GB - 199GB   £0.40
200GB+   £0.35

Additional Charges

Exceeded Exchange Product Monthly Charge
Hosted Exchange Email Excess Charge (1 GB)   £5.00
Hosted Exchange Email Excess Charge (2 GB)   £7.50
Hosted Exchange Email Excess Charge (3 GB)   £10.00
Hosted Exchange Email Excess Charge (4 GB)   £12.50
Hosted Exchange Email Excess Charge (5 GB)   £15.00
Hosted Exchange Email Excess Charge (10 GB)   £25.00

 

Resellers

Are you an IT consultant and want to earn extra revenue by recommending Knowall ITs Services?
You can now earn commission by recommending Knowall ITs services.
Knowall IT will pay recommenders/resellers 10% re-occurring commission on any IT Support, Project Engineer or Managed Services and  5% on any hardware or software purchases made by your client. Knowall will handle all invoicing and credit control, simply pick up your cheque on a quarterly basis.

For further details contact sales@knowall.net, or call 020 7471 3270

Charities and non-profit organisations

We have over 10 years of experience implementing, maintaining and supporting affordable IT solutions for Charities and non-profit organisations.

Our team of reliable, friendly and knowledgeable engineers is what sets our solutions and services apart from our competitors.

“I wanted to feed back that a key reason we continue to use Knowall for IT support is how helpful, friendly and approachable Jonathan is on site visits and in other matters.” Mark – Director – Northamptonshire Carers

We offer enterprise solutions at affordable rates to charities and non-profit organisation through our discount charity pricing scheme – typically a 20% saving.

All our support solutions and managed services are included in this scheme, so please give us a call for more information – 020 7471 3270

 

 

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