Small Office IT Support

produktivitaet

Small Office IT Support works for organisations of typically 5-10 users with a lower IT requirement than larger organisations. Typically, support is covered through a Telephone & Remote contract with engineer visits purchased on pay as you use basi.

Support advice and service levels are maintained with Small Office IT Support!

Product Overview

Contract Components

  • 24×7 Telephone & Remote Support
  • Regular Scheduled Onsite Engineer Visits
  • Critical Server, Connection & Backup Monitoring
  • Network & Data Security Audit
  • Disaster Recovery Report & Planning
  • Quarterly IT Strategy Reviews
  • 99.9% SLAs
  • Monthly Reporting

Engineers

Telephone Support Engineers

  • 24×7 Telephone & Remote Support
  • All calls answered by qualified Help Desk engineers – NO call queuing
  • No excuses, no passing the buck – we are YOUR IT DEPARTMENT!
  • Small team of long standing engineers, able to offer a personal service

Onsite Engineers

  • Primary Engineer assigned to your company
  • Regular Scheduled Onsite Engineer Visits
  • Engineers chosen for ability to deliver personal service & interact with your staff
  • Guarenteed onsite within an hour
  • Bi-annual reviews, attended by Senior Engineer

Software Support

  • General user applications, including Microsoft Suites, Sage, Maximiser, Access Accounts, Solid Works, Photoshop, Entourage, Mac mail, to name but a few
  • Microsoft operating systems 2003/2008
  • Active Directory | Exchange 2003/2007
  • SQL 2005
  • LINUX based email, web and DNS servers
  • Macs, PCs & Server Hardware
  • Networks & Security, including Firewall’s and routers configuration and management. Vendors include Cisco, Sonicwall, Juniper and Zyxel/Zywall
  • Delivery of applications through WAN’s using technologies such as Microsoft Terminal Server, Citrix and Jetro also known these days as “Cloud Computing.”
  • Anti-virus, spam and spyware prevention
  • Data backups and protection
  • VOIP (Voice Over IP) traffic management over LAN’s & WAN’s – SWYX

Monitoring & Reporting

Servers (Automated Monitoring)

  • Immediate notification in the event of server failure
  • Warning when server capacities are within dangerous levels
  • Verifying replication software is functioning, such as DFS or Double Take

Servers (Manual Monitoring)

  • Weekly server or service checks of critical services, such as data replication

Connections (Automated Monitoring)

  • Immediate notification of internet connection failure

Backup’s (Manual Monitoring)

  • Weekly manual verification of backup’s

Documentation

  • Produce end of Month reports

Audit and DR Planning

Audit and Disaster Recovery Planning

  • Highlight infrastructure weakness
  • Provide infrastructure advice and set out IT objectives for 3 Months, 12 Months and 36 Months
  • Set out Disaster Recovery procedures, with realistic data recovery time-scales

Documents

  • Produce a network audit document with summary of configuration
  • Produce a backup’s and disaster recovery document
  • Produce ‘How To’ Guides for regular user tasks, eg, How to connect your Blackberry to your Email, how to add a printer etc…

SLAs

Service Level Agreements

  • No call waiting and immediate assistance from our support desk
  • Immediate despatch of engineers for critical issues – ONSITE within 1 HOUR
  • 24×7 Support available
  • 80% of problems solved with 30 minutes

Pricing
Please request a quote for more accurate pricing by using our price calculator feature.

  • Small Office Contracts start from £15 per workstation per month
  • No additional cost for Servers
  • All PDAs, iPhones & Blackberries covered at no extra charge


Comments are closed.