IT Support , Networks, Managed Services
IT Support Prices
Below are typical Second Level support prices and Total Network Support price. Prices are based on the number of PCs. Prices listed are guideline costing's and do not represent a quotation or fixed price as all companies have subtle differences in their requirements.
UNLIMITED
IT Support 'telephone and remote support' (Mon - Fri 8.00am - 6.00pm)
No answer machines and no call queuing.
Includes:
1. Helpdesk. Providing you with unlimited access to the Knowall IT Support
support desk.
2. KN Remote desktop connection
3. Designated IT Support Manager
4. KN Server Monitoring
5. Designated IT Manager
Additional options include 24 / 7 support, back up
| No. of PCs | Price (exc)) pcm |
| up to 5 PCs | £149.00 |
| 6 - 9 PCs | £199.00 |
| 10+ PCs | £249.00 |
| 15+ PCs | £299.00 |
| 20+ PCs | £349.00 |
ON SITE IT ENGINEER support
An IT Engineer will be sent to resolve
any issues the Knowall IT Support Team are unable to solve remotely. Currently
Knowall IT Support Team solve 93% of all IT issues remotely.
Using Knowall's systems, problems can be isolated quickly, providing an
IT engineer will all the information required. All engineers are MSCE
certified. Knowall Engineers will develop an in-depth knowledge of your
network, your employees and your business.
All Knowall engineers are fully supported by a secondary engineer.
Onsite Support Days are purchased in advance at the start of an IT Support Contract in order to take advantage of substantial discounts.
| No. of On Site Days | Cost per day |
| 1-3 | £720.00 |
| 4+ | £660.00 |
| 6+ | £600.00 |
| 9+ | £570.00 |
| 12+ | £540.00 |
| 24+ | £420.00 |
| 52+ | £360.00 |
For further information on our IT Support Solutions, or to discuss a bespoke level of IT support, please call our IT Consultants on 0870 225 0377 or send Knowall an email.
Exactly what levels of IT Support your company require can be tailored exactly to your needs and IT budget.