Packages & Prices

  1. Cloud Computing
  2. Offsite Data Backups
  3. Hosted Exchange
  4. IT Support
  5. Broadband
  6. Resellers
  7. Charities & non-profits
  Full IT Support   Ad-Hoc Support Contract   No Contract
TELEPHONE SUPPORT & REMOTE SUPPORT
  • Access to Help Desk 08:00 - 18:00
  • On call engineer available 24x7
   
SCHEDULED ONSITE VISITS
Pro-active onsite visits to 'move IT forward', and IT to do list:
  • Health check PCs
  • Assist with IT processes
  • Optimise systems
  • Testing of DR strategy
   
QUARTERLY REVIEWS
Scheduled quarterly reviews, to set out IT strategy for the short, medium & long term
   
SERVER, CONNECTION AND BACKUP MONITORING
  • Continual monitoring of critical processes
  • Weekly manual backup verification
   
NETWORK SECURITY AND DISASTER RECOVERY AUDIT
Site audit, to enable documentation of network and disaster recovery
   
NETWORK DOCUMENTATION AND REPORTING
  • Network audit
  • DR processes and procedures
  • Monthly reporting of knowall IT engineer activity
   
Per minute billing    
Commitment to SLA's    
  From £150 PCM   £125 PCM (Retainer) Remote &
Onsite support - £80/hour
  1st Hour £125
£95/Hour therafter. (Min 1 Hour)
  Enquire   Enquire   Enquire

Business Broadband Prices

  Download   Upload   Monthly    Setup    
8MB Max 8MB   1MB    £29.00    £50.00   Enquire
ADSL 2+ 24MB   1.3MB    £35.00    £50.00   Enquire
ADSL 2+ Annex M 24MB   2.5MB    £49.00    £50.00   Enquire
Fibre to the Cabinet 80MB   20MB   from £49.00    £80.00   Enquire
Internet Leased Lines UP TO 1GB   UP TO 1GB   from £450.00   from £0.00   Enquire


* Download and Upload speeds will be affected by factors which are out of our hands such as the distance from your exchange and the quality of your line however Knowall will do everything possible to get the best connection to your organisation.

Ideal for home user or home office environments who require a stable always on IT system, backed up by 24/7 IT support. Knowall IT uses best of breed technologies to deliver the IT essentials; email, data recovery and backups, web site hosting and web design services all backed up by a London based technical team.

  Basic Package Small Office Package Full Suite
  1 User 2 Users + 2 Users +
Telephone & Remote Support 8am-6pm

Hosted Exchange email share calender contacts

Integration of iPhones, Blackberry & PDAs

Remote Offsite Backups 5GB per user 5GB per user 5GB per user
24MB Broadband (one site)

Domain & Web Hosting 

File Sharing 5GB per user 5GB per user
Office Application Hosting

Office Suite

Per User £59.00 £49.00 £59.00
  Enquire Enquire Enquire

Ideal for small  office environments, from up to 5 users, who require a stable always on IT system, backed up by 24/7 IT support. Knowall IT uses best of breed technologies to deliver the IT essentials; email, data recovery and backups, web site hosting and web design services all backed up by a London based technical team.

Based on 3 Users Basic Package Full Package Additional Extras
Unlimited Telephone & Remote Support 8am-6pm

£15.00 per User PCM

Preferential onsite rates of £75 per hour

Additional hours @ £75 ph

2 x Onsite Engineer visits per annum

Additional hours @ £65 ph

Remote Access to your Network Support

N/A

50GB Remote Offsite Backups

£5.00 per 5GB PCM

Hosted Exchange Email Account, with own domain

£6.99 PCM + £2 PCM for 2GB mailboxes

Pop, SMTP, Imap, incl. Web and PDA sync account, with own domain

£0.00

Blackberry & PDA Support

N/A

2+ Business Broadband – 24MB, Fixed IPs

£35.00 PCM

Bonded Broadband with auto failover

N/A

VPN, Wireless Broadband Router

£45.00 ea

100MB + 5GB FTP Web hosting

N/A

 

   

 

  £60.00 £150.00
  £55.00 £79.00
  Enquire Enquire

 

 


File & Database Backups

  Price per GB pm
25GB - 75GB £1.00
75GB - 100GB £0.80
100GB - 200GB £0.60
200GB - 500GB £0.50
500GB - 1TB £0.40
1TB - 3TB £0.30
3TB+ £0.25
  Enquire

Exchange Mailbox Backups

Price per GB pm
1GB Mailbox £2.50
2GB Mailbox £2.00
3GB + Mailbox £1.00 per GB
  Enquire

For more details please see remote offsite data backups

Cloud - Application & Data
Application & Data Cloud allows for the storage and delivery of data, email and applications. What this means in practice is there is no need to install applications on your PCs, MACs or mobile device. Applications can be delivered via Desktop shortcuts or via a Hosted Desktop... Pricing Below

Cloud - Data Only
Data Only, combines the storage of data and email. Allowing for access to your data & email from any device anywhere... Pricing Below

Hybrid Cloud Option
Hybrid Cloud, is best suited for HQ office environments, typically 10 users +, with limited bandwidth. The Hybrid Cloud option allows for local data storage on the clients site, which is then replicated to the Cloud... Pricing Below

Cloud Computing

Monthly   Monthly Per User
2 – 9 Users     £29.33
10 – 24 Users     £25.33
25+ Users     £21.33
Hybrid Cloud Option From £75    
      Enquire
Components:
  •  Microsoft Office 2010
    • Word
    • Excel
    • Outlook
    • Power Point
    • Publisher
    • OneNote
  • 2GB email storage per user
  • 50GB Shared Data + Additional 10GB per user
  • Data backup and resilience across 2 data centres
  • Websense Anti Spam
  • Secure Access via Knowall's Web Portal
  • File & email restoration services
  • 24/7 Support

Additional Components

Setup Per User   Monthly Per User
Sage £37.50   £9.00
Visio £37.50   £12.50
Bespoke Client Application eg. Accounts or Database application POA   From £7.00
Additional Storage - Up to 500GB FREE   0.40p per GB
Additional Storage - 500GB -1TB FREE   35p per GB
Additional Storage - 1T – 2TB FREE   30p per GB
Additional Storage - 2TB – 3TB FREE   25p per GB
Additional Storage - 3TB + FREE   20p per GB
      Enquire

Cloud Computing

Monthly   Monthly Per User
2-9 Users     £15
10 – 24 Users     £14
25+ Users     £12
Hybrid Cloud Option From £75    
      Enquire

Components

  • 2GB Hosted Exchange Email
  • Additional 10GB per user
  • Data Backup and Resilience Across 2 Data Centres
  • Websense Anti Spam
  • Secure Access via Knowall’s Web Portal
  • File & Email Restoration Service
  • 24/7 Support

Additional Components

Setup Per User   Monthly Per User
Additional Storage - Up to 500GB FREE   0.40p per GB
Additional Storage - 500GB -1TB FREE   30p per GB
Additional Storage - 1T – 2TB FREE   30p per GB
Additional Storage - 2TB – 3TB FREE   25p per GB
Additional Storage - 3TB + FREE   20p per GB
      Enquire

Hosted Exchange Business Email

  Setup Per User Monthly Per User
Hosted Exchange Email (4 GB) 4GB Mailbox n/a £7.99
Hosted Exchange Email (6 GB) 6GB Mailbox n/a £9.99
Hosted Exchange Email (15 GB) 15GB Mailbox n/a £15.99
Hosted Exchange Email (25 GB) 25GB Mailbox n/a £19.99
iPhones, Android & Microsoft mobile devices   £25.00 £2.50
BlackBerry   £25.00 £9.00
Hosted Exchange Automated Signatures
  POA £0.50
      Enquire

Hosted Exchange Features:

  • Secure POP3, IMAP4 and SMTP access using 1024-bit TLS/SSL encryption
  • Mobile Access – iPhone and Windows Mobile via Push Technology (Real Time Sync, Calendars and Contacts)
  • Outlook Web Access
  • Individual Mail Restores
  • 24/7 Support

Email Archiving

  Monthly Price
Min £20 PCM
Price Per Mailbox (Includes 2GB Per Mailbox)   £2.00
     

Additional Space

Monthly Price
Price Per GB
1Gb – 24GB   £2.00
25GB – 49GB   £1.00
50GB – 99GB   £0.60
100GB - 199GB   £0.40
200GB+   £0.35

Additional Charges


Exceeded Exchange Product

Monthly Charge
Hosted Exchange Email Excess Charge (1 GB)   £5.00
Hosted Exchange Email Excess Charge (2 GB)   £7.50
Hosted Exchange Email Excess Charge (3 GB)   £10.00
Hosted Exchange Email Excess Charge (4 GB)   £12.50
Hosted Exchange Email Excess Charge (5 GB)   £15.00
Hosted Exchange Email Excess Charge (10 GB)   £25.00

 

Resellers

Are you an IT consultant and want to earn extra revenue by recommending Knowall ITs Services?
You can now earn commission by recommending Knowall ITs services.
Knowall IT will pay recommenders/resellers 10% re-occurring commission on any IT Support, Project Engineer or Managed Services and  5% on any hardware or software purchases made by your client. Knowall will handle all invoicing and credit control, simply pick up your cheque on a quarterly basis.

For further details contact sales@knowall.net, or call 020 7471 3270


Charities and non-profit organisations


We have over 10 years of experience implementing, maintaining and supporting affordable IT solutions for Charities and non-profit organisations. Our team of reliable, friendly and knowledgeable engineers is what sets our solutions and services apart from our competitors.

I wanted to feed back that a key reason we continue to use Knowall for IT support is how helpful, friendly and approachable Jonathan is on site visits and in other matters.

Mark – Director – Northamptonshire Carers

We offer enterprise solutions at affordable rates to charities and non-profit organisation through our discount charity pricing scheme – typically a 20% saving.
All our support solutions and managed services are included in this scheme, so please give us a call for more information – 020 7471 3270

 

 

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