IT Support , Networks, Managed Services
IT Support Levels
Knowall's IT Support is offered on a First or Second Line Support basis.
First Line Support
Levels of IT Support
- Telephone and remote IT Support only more
- Telephone / remote IT Support and Onsite IT Engineers more
Unique
standard features for all IT Contracts
1. An IT Account Manager is assigned as a single point of contact
2 .Unlimited telephone and remote support during office hours.
3. Your network is constantly, automatically monitored for possible
faults.
4. As a matter of course, we hold a full list of your suppliers, your
warranty details and a full inventory of your hardware and software
to ensure immediate trouble shooting
For further information on our IT Support Solutions, or to discuss a bespoke level of IT support, please call our IT Consultants on 0870 225 0377 or send Knowall an email.
Exactly what levels of IT Support your company require can be tailored exactly to your needs and IT budget.