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IT Support
> How we work
Getting Started, A number of processes are put in place to ensure that a new client's transferal of IT Support is as smooth as possible. Please hover over the or click on the steps below for full details.
What does this mean to my business?
- System downtime is reduced to a minimum
- No sudden costly issues
- Network data integrity maintained via regular backups
Please give us a call on 0870 225 0377 to discuss and customise a solution that's just right for you or contact us here for a speedy response. We will be happy to schedule an onsite visit.
> Full IT Systems Audit
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Full Network and IT Infrastructure Audit - Installation of real time audit reporting software |
> Support Engineer Allocation
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Assignment of single point of contact Support Engineer and Helpdesk Technician |
> Network Strategy
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Production of IT Policy / Infrastructure documentation |
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Applications, Web access controls, User access, User Management, Template for PC setup |
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Set up the necessary onsite proactive support days and produce the road map for you engineer |
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Set up the necessary remote access in order for our technicians to support issues on a day to day basis |
> IT Support
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Data backup and archiving policies are in place with multiple safety nets for data protection, see data protection suite. |
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Security analysis of firewall's, exposure to virus, spam, spyware, and user web access, Ability to copy data to USB, floppies, CDs, etc |
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User access to applications - speed or reliability issues |
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PC standardisation and clean up |
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Internet access and email delivery - how redundant is your network |
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Server cabinet tidy and CAT5 cable analysis |
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PDA and blackberry advice |
NEXT: IT Support Help Desk
IT Support
IT Support Services
- IT Support Contracts
- Pay As You Go / ADHOC
- Temporary Staffing
- PC, Mac & Server Repairs
- Data Recovery