How to Setup call intrusion / Call Monitoring for Swyx
(You must have SwyxMonitor Licences for this to work)
- On the SywxWare Server, right-click on the user that you want to monitor. Go to Properties, Administration, and then select Call Intrusion.
- Enter the extension numbers of the users you want to give call intrusion privilege to so they can monitor this users calls.
How to use call Intrusion from SywxIt:
- Once logged in as a supervisor, in this case User 888 or 869, you can dial the following to monitor the call:
“Extenstion*24*1#” : Listening only. For example: 860*24*1#
“Extenstion*24*2#” : Listen to both sides, speak with user. For example: 860*24*2#
“Extenstion*24*3#” : Listen to both sides, speak with both sides. For example: 860*24*3#
For ease of use, you can setup speed dials for each user that you have setup monitoring, as shown below.