16:12
Incident Summary
Root Cause
The disruption was triggered by a network change made by our data centre provider, Pulsant, which affected connectivity to hosted services. During the recovery process, two further issues arose on the provider’s network which caused additional brief drops in connectivity. Our engineers stabilised the environment by temporarily isolating part of the provider’s network connection.
Resolution
Full service was restored and the network stabilised by 09:57, following Pulsant reverting their change and our engineers applying the stabilisation measure above.
Planned Maintenance
__________
10:03 We are pleased to advise that services have now largely been restored to normal operation. Our engineers are continuing to monitor the situation closely to ensure ongoing stability.
We remain engaged with our upstream provider regarding the root cause and will confirm full resolution in due course.
__________
09:39 An emergency fix has been deployed to restore stability, and we are continuing to monitor telemetry closely to confirm service health.
In parallel, our engineers remain actively engaged with our upstream provider to isolate the root cause.
__________
We are currently aware of intermittent network connectivity issues affecting some services. Our engineers are actively engaged with our upstream provider to isolate the root cause and implement remediation as quickly as possible.
We will provide a further update shortly. We apologise for any inconvenience caused and thank you for your patience.
Kind regards,
Knowall IT Support
