I would like to thank Chris for his patience and support with my sync problems this morning.

The visit to my office to set up the new computer and navigate the required Applications for my business was done with the utmost professionalism and made very clear and left me with a good feeling with the knowledge that the computer is ready to go.

Moved to write this review after 2 years of Knowall support after exceptional service from Ryan recently. He resolved a major problem quickly and creatively, being extremely proactive assisting with an issue which arose from a 3rd party IT vendor – he couldn’t have been more supportive.

Knowall have provided us with remote desktop services and support involving multiple Sage products. Very happy to say that they have dealt with all our problems from basic Outlook misbehaviour to software and website issues swiftly and effectively.

Chris M offered to programme a secondary router after our internet went down last year, troubleshooting and chasing so speedily that it wasn’t required – turned out BT had accidentally cut our DSL line at the cabinet.

Jonathan D has always been a friendly and patient advisor no matter how bizarre and irritating the issue. They all have a great habit of checking up with you after a matter is resolved and taking detailed notes – important as you needn’t wait for one particular support engineer to be available, or have to remember/repeat how the previous snag was resolved to get things started.

On a personal level, my dealings with Knowall are excellent, and they are very responsive. They look after our support, infrastructure, purchases, software and upgrades. Would definitely recommend. Staff their friendly and knowledgeable and they have a broad knowledge of all things IT.

Good day Mike

I would like to thank you for your support with this audit. The auditor was happy to recommend us for certification, which is an amazing outcome considering it was our first time. We would have not have done it without your full support.

Dear Simon

I thought I would let you know what amazing service we had from Chris Fear on Tuesday .He was efficient quick and thorough .

Morning Simon and all,

I have been speaking with Mandy this morning as following support received promptly from Chris to rectify my protection software I realised I should have asked him to fix my time on laptop so I called and Mandy assisted and then hers was not working so she placed a log and within a few minutes it was resolved by Chris whilst I was talking to Mandy !!  Excellent ϑ.

I thanked Mandy and said another swift and supportive service and she asked that I pass this on !! So here is Monday Praise, “as always Thank you for the swift, prompt and polite service received today which is the usual interaction that I find I receive with Knowall staff”. I am an IT dinosaur but you always help and get things sorted for me.” Thank you one and all but today it was Chris and Mandy ϑ”.

Hi Simon

I Just wanted to say a huge thank you for today and hanging in there with with the building IT to complete the job 😅

your ongoing support with the business is appreciated!

Hannah is also looking forward to working with you!

Can I just say “ Thanks” too you and your team for your Help in Moving offices to temporary working
It was a Hectic time for all of us

All the best

Dear Simon,

I just wanted to pass on our thanks, via you, to Paul Fallows, who has consistently gone above and beyond in his dealings with Chelsea Funeral Directors. He is always polite and courteous and we are always pleased when he is assigned to deal with our issues.

Thank you again,

Hi Simon,

Just wanted to let you know that I have had several excellent interactions with your IT support worker Paul.
He was very helpful, went out of his way to make me feel as though I am not a nuisance and the problems were sorted out in a speedy easy to understand way, but most importantly he understood the point I was trying to get across in my non IT language.
So many thanks to Paul.

Sir,

I am writing to you as I wish to pass on my thanks for the professionalism of one of your staff, Mr Paul Fallows Althi.

I phoned Paul with regards to support with the transfer of documents from my MacBook Air (Apple) to my new Dell, (Microsoft), as I’d previously been having problems with the transfer.

Paul spent some time on the phone with me, and when we couldn’t resolve it during the working day, as I was travelling between appointments, he passed on his personal number to me and helped during the evening.

His dedication and determination helped me to solve my problems.

I also asked Paul with help about setting up the remote app onto my IPad, this once again led to problems at my end, Paul spent time at the weekend looking into this for me, and then called me Monday to talk me through the solution, so once again his determination in solving the problem ensured that I managed to install it successfully.

Its not often that you come across someone who goes “above and beyond”, but in Paul you have a member of your staff who, in my eyes does exactly that.

I have passed on my thanks to Paul, but would appreciate if you could also pass on my gratitude to him too.
Kind regards

Matt

Dear Simon

Thank you so much for fixing in my Graphic Card, sorting out the Ethernet connection so quickly when you visited this morning.
I thought you would have been taking a couple of hours but managed to resolve all the problems in half an hour.
Very Impressed.

Looking forward for Sai to resolve the Acrobat later today.

Hi Mike

Just wanted to say thanks for all the help and support we’ve had lately getting up and running with the new hosting service.
We’ve always received high quality assistance and patience which is very much appreciated. Although we’re very technical in terms of being software engineers we’re really not up with cloud technology. Your guys have been absolutely brilliant.

I believe we’ve now got this under our belt and looking forward to being a bit quieter for you now. Lol

It looks as if you have managed the impossible and supervised a fairly painless migration. There’s only one way to achieve that, and that is good planning and hard work.

There will still be loads of snagging like the phones and the calendar but that is inevitable. That’s all very do-able provided the main event is solid.

Very many thanks for ALL your help…

The result is stunning. Julie can use her desktop and any other user can use RDWeb (as they can of course from their home PCs if they ever need to work from home – which was part of my Requirements Analysis).

What you guys have achieved here is truly impressive.

I’m delighted with your Sage solution- it’s one of the best tech related business decisions we’ve made. Sage is faster, more reliable and easier to use than it was when we hosted it locally, plus I don’t need to worry about backups any longer. Data corruption is a thing of the past, and your tech team has been fantastic in granting access to our web developers to allow their programs to link in. I’d recommend your solution and company to anyone using Sage over multiple locations- it’s a far better solution than Sage Drive.

I have to say the service and the quality of provision/support you provide is exactly what I am looking for in a partner. My expectations are fully met. Keep up the good work!

KnowAll IT were recommended to us by our ACT! and Sage consultant as he had other clients who used them. We moved from what was a quite reasonably spec’d AWS (Amazon Web Services) server and immediately noticed two things: (i) how easy/ low hassle it was to set up and then log in to programs, and (ii) how much quicker everything was. Our previous server wasn’t slow but whatever set-up KnowAll have it’s made an immediate and noticeable difference – things are now rapid. Also very welcome is the level of support and customer service they have provided – this has made the whole transition process extremely easy and we feel very confident, being a small business with limited IT resource in house, that we are in good hands moving forwards.

Good morning Simon
I hope that this email finds you in great form.
I thought that I should drop you a line to let you know how happy I have been with the service provided by Knowall. This is really since you first started supporting Blue Chip many years ago, but the courtesy, efficiency, and good humour that your team – in particular Matt D and Sam – has handled us with recently is an example to all who are in a service business.
Long may it continue.
Have a great day

Dear Michael

You have made for very happy Brabazons – can’t thank you enough for more-than-excellent service, speed and feed back and very much hope we have not gone onto ‘client from hell’ list. You have been a star and we are so grateful.

I was really impressed with Bernie and Simon yesterday – so helpful and professional. Just what we’ve been looking for.

I just wanted to let you know that Bernard helped me solve a problem this morning and he did a marvellous job. He got my device working and I am well chuffed.

Glad he’s on your team.

Knowall are helpful even at the weekend! Their solutions especially Cerberus, keep on working.

…may I just take this opportunity to say that it has been a pleasure to have worked with you. (I am at this point very aware that it was of course you guys doing the ‘work’ part!) You have all been more than delightful and approachable under some rather stressful situations and put up with my panics, for this I am very grateful.
You are all super stars and I genuinely feel MBDS is a vastly more functional company since having Knowall onboard.
I will give you a call as soon as I get a new job as I won’t believe any other IT company could possibly support one in the same way!!

We found Knowall to have the right balance of telephone support and on site IT Engineers to fix any problems that we have had this year, their technicians are first rate but importantly their remote support has saved us literally thousands of pounds and time, by avoiding site visits, I would be happy to personally recommend them.

I have worked with Knowall for 8 years now. I continue to use them due to their ability to understand our business needs to supply excellent solutions to support our business processes. Combined with an always available, no call queuing help desk, to support our systems. In addition to providing our onsite engineers with a 2nd line support for our Swyx VOIP and Microsoft systems.

Having had Knowall manage our IT for several years there was no surprise when they exceeded our expectations with our recent office move, working into the night and on weekends to fit into our tight timescale was extremely great performance from Knowall. Knowall have always given 110% to the smooth running of our IT

Thanks for your help today, great service from everyone at Knowall as usual!

Knowall IT took over our IT system in July/August last year, when it was decided that we needed to move to the Cloud. It was complicated as many transitions go, we had three different companies sharing one server, but Knowall were very efficient and capable, ironed out the problems very quickly so that it would cause the least disruption to each business. All the Knowall IT staff are very polite, friendly and extremely helpful.

I would recommend Knowall IT to any company, to manage their IT system.

Many thanks for all your great work and I very much hope that you are happy with the result as I am.
When I have a little more time I would very much like to take you, Sam and Peter Day for a spot of lunch to show my appreciation.

I would like to say thank you to all of you for your work. We are making a very good progress, being on first page of Google for “south London builders” is fantastic.

I just wanted to say how easy and uncomplicated you and your colleagues have made our move over to your system over the past week or so. Redford has made life very easy and has indulged us all with our fairly petty queries as things migrated over. The system appears to be working well and is so much easier and quicker to use.

Thank you for all your effort.

I would like to thank Chris for his patience and support with my sync problems this morning.

The visit to my office to set up the new computer and navigate the required Applications for my business was done with the utmost professionalism and made very clear and left me with a good feeling with the knowledge that the computer is ready to go.

Thank you, Mohammed, for helping me out today. Your customer service exceeded my expectations. You were friendly, patient, and thorough. I want you to know that you made sure I felt supported.

Knowall as a company are a great provider & have good response times, but more than that, they have Ryan at the helm of alot of it.

He’s always there to help with literally anything you throw his way, nothing seems to be out of his ability, even if it’s something he’s never seen/delt with. Helpful is beyond an understatement.

Dear Sylvester

Albin International  required Cyber Essentials Plus certification to meet its contractual requirements to third parties.

The team at Knowall IT took over control of the matter and were instrumental in successfully achieving certification on our behalf.

They acted professionally throughout and coordinated the task admirably.

Moved to write this review after 2 years of Knowall support after exceptional service from Ryan recently. He resolved a major problem quickly and creatively, being extremely proactive assisting with an issue which arose from a 3rd party IT vendor – he couldn’t have been more supportive.

Knowall have provided us with remote desktop services and support involving multiple Sage products. Very happy to say that they have dealt with all our problems from basic Outlook misbehaviour to software and website issues swiftly and effectively.

Chris M offered to programme a secondary router after our internet went down last year, troubleshooting and chasing so speedily that it wasn’t required – turned out BT had accidentally cut our DSL line at the cabinet.

Jonathan D has always been a friendly and patient advisor no matter how bizarre and irritating the issue. They all have a great habit of checking up with you after a matter is resolved and taking detailed notes – important as you needn’t wait for one particular support engineer to be available, or have to remember/repeat how the previous snag was resolved to get things started.

Dear Sylvester

Albin International  required Cyber Essentials Plus certification to meet its contractual requirements to third parties.

The team at Knowall IT took over control of the matter and were instrumental in successfully achieving certification on our behalf.

They acted professionally throughout and coordinated the task admirably.

On a personal level, my dealings with Knowall are excellent, and they are very responsive. They look after our support, infrastructure, purchases, software and upgrades. Would definitely recommend. Staff their friendly and knowledgeable and they have a broad knowledge of all things IT.

Good day Mike

I would like to thank you for your support with this audit. The auditor was happy to recommend us for certification, which is an amazing outcome considering it was our first time. We would have not have done it without your full support.

The laptop was waiting for me when I got to Bury St Edmunds! Just to say thanks for the prompt and effective response to my problem, especially to Chris who was a pleasure to deal with.

Hi Simon/Mike,

Kirsten and I just wanted to thank you for all your efforts since you took over from Ridgewall in getting us all sorted.

I know we have had a few unforeseen things to sort but the team have all said what a pleasure the Knowall team is to deal with. Just wanted to feed that back and wish you a lovely weekend.

Dear Simon

I thought I would let you know what amazing service we had from Chris Fear on Tuesday .He was efficient quick and thorough .

Morning Simon and all,

I have been speaking with Mandy this morning as following support received promptly from Chris to rectify my protection software I realised I should have asked him to fix my time on laptop so I called and Mandy assisted and then hers was not working so she placed a log and within a few minutes it was resolved by Chris whilst I was talking to Mandy !!  Excellent ϑ.

I thanked Mandy and said another swift and supportive service and she asked that I pass this on !! So here is Monday Praise, “as always Thank you for the swift, prompt and polite service received today which is the usual interaction that I find I receive with Knowall staff”. I am an IT dinosaur but you always help and get things sorted for me.” Thank you one and all but today it was Chris and Mandy ϑ”.

Hi Simon

I Just wanted to say a huge thank you for today and hanging in there with with the building IT to complete the job 😅

your ongoing support with the business is appreciated!

Hannah is also looking forward to working with you!

Can I just say “ Thanks” too you and your team for your Help in Moving offices to temporary working
It was a Hectic time for all of us

All the best

Dear Simon,

I just wanted to pass on our thanks, via you, to Paul Fallows, who has consistently gone above and beyond in his dealings with Chelsea Funeral Directors. He is always polite and courteous and we are always pleased when he is assigned to deal with our issues.

Thank you again,

Hi Simon,

Just wanted to let you know that I have had several excellent interactions with your IT support worker Paul.
He was very helpful, went out of his way to make me feel as though I am not a nuisance and the problems were sorted out in a speedy easy to understand way, but most importantly he understood the point I was trying to get across in my non IT language.
So many thanks to Paul.

Sir,

I am writing to you as I wish to pass on my thanks for the professionalism of one of your staff, Mr Paul Fallows Althi.

I phoned Paul with regards to support with the transfer of documents from my MacBook Air (Apple) to my new Dell, (Microsoft), as I’d previously been having problems with the transfer.

Paul spent some time on the phone with me, and when we couldn’t resolve it during the working day, as I was travelling between appointments, he passed on his personal number to me and helped during the evening.

His dedication and determination helped me to solve my problems.

I also asked Paul with help about setting up the remote app onto my IPad, this once again led to problems at my end, Paul spent time at the weekend looking into this for me, and then called me Monday to talk me through the solution, so once again his determination in solving the problem ensured that I managed to install it successfully.

Its not often that you come across someone who goes “above and beyond”, but in Paul you have a member of your staff who, in my eyes does exactly that.

I have passed on my thanks to Paul, but would appreciate if you could also pass on my gratitude to him too.
Kind regards

Matt

Dear Simon

Thank you so much for fixing in my Graphic Card, sorting out the Ethernet connection so quickly when you visited this morning.
I thought you would have been taking a couple of hours but managed to resolve all the problems in half an hour.
Very Impressed.

Looking forward for Sai to resolve the Acrobat later today.

Hi Matt –

What you have achieved in the time available is quite simply stunning. These guys have been running around like headless chickens for two weeks and you’ve sorted it in a few hours (of very hard work!).

The really MASSIVE thing for them is the website. They had been told (by their previous suppliers) that it was totally gone with no possibility of recovery and had resigned themselves to having to shell out megabucks for a total re-build.

I will write formally when the dust settles but this is a personal thank you from me.

Hi Mike

Just wanted to say thanks for all the help and support we’ve had lately getting up and running with the new hosting service.
We’ve always received high quality assistance and patience which is very much appreciated. Although we’re very technical in terms of being software engineers we’re really not up with cloud technology. Your guys have been absolutely brilliant.

I believe we’ve now got this under our belt and looking forward to being a bit quieter for you now. Lol

It looks as if you have managed the impossible and supervised a fairly painless migration. There’s only one way to achieve that, and that is good planning and hard work.

There will still be loads of snagging like the phones and the calendar but that is inevitable. That’s all very do-able provided the main event is solid.

Very many thanks for ALL your help…

The result is stunning. Julie can use her desktop and any other user can use RDWeb (as they can of course from their home PCs if they ever need to work from home – which was part of my Requirements Analysis).

What you guys have achieved here is truly impressive.

I’m delighted with your Sage solution- it’s one of the best tech related business decisions we’ve made. Sage is faster, more reliable and easier to use than it was when we hosted it locally, plus I don’t need to worry about backups any longer. Data corruption is a thing of the past, and your tech team has been fantastic in granting access to our web developers to allow their programs to link in. I’d recommend your solution and company to anyone using Sage over multiple locations- it’s a far better solution than Sage Drive.

I have to say the service and the quality of provision/support you provide is exactly what I am looking for in a partner. My expectations are fully met. Keep up the good work!

KnowAll IT were recommended to us by our ACT! and Sage consultant as he had other clients who used them. We moved from what was a quite reasonably spec’d AWS (Amazon Web Services) server and immediately noticed two things: (i) how easy/ low hassle it was to set up and then log in to programs, and (ii) how much quicker everything was. Our previous server wasn’t slow but whatever set-up KnowAll have it’s made an immediate and noticeable difference – things are now rapid. Also very welcome is the level of support and customer service they have provided – this has made the whole transition process extremely easy and we feel very confident, being a small business with limited IT resource in house, that we are in good hands moving forwards.

Good morning Simon
I hope that this email finds you in great form.
I thought that I should drop you a line to let you know how happy I have been with the service provided by Knowall. This is really since you first started supporting Blue Chip many years ago, but the courtesy, efficiency, and good humour that your team – in particular Matt D and Sam – has handled us with recently is an example to all who are in a service business.
Long may it continue.
Have a great day

Dear Michael

You have made for very happy Brabazons – can’t thank you enough for more-than-excellent service, speed and feed back and very much hope we have not gone onto ‘client from hell’ list. You have been a star and we are so grateful.

I was really impressed with Bernie and Simon yesterday – so helpful and professional. Just what we’ve been looking for.

I just wanted to let you know that Bernard helped me solve a problem this morning and he did a marvellous job. He got my device working and I am well chuffed.

Glad he’s on your team.

Knowall are helpful even at the weekend! Their solutions especially Cerberus, keep on working.

…may I just take this opportunity to say that it has been a pleasure to have worked with you. (I am at this point very aware that it was of course you guys doing the ‘work’ part!) You have all been more than delightful and approachable under some rather stressful situations and put up with my panics, for this I am very grateful.
You are all super stars and I genuinely feel MBDS is a vastly more functional company since having Knowall onboard.
I will give you a call as soon as I get a new job as I won’t believe any other IT company could possibly support one in the same way!!

We found Knowall to have the right balance of telephone support and on site IT Engineers to fix any problems that we have had this year, their technicians are first rate but importantly their remote support has saved us literally thousands of pounds and time, by avoiding site visits, I would be happy to personally recommend them.

I have worked with Knowall for 8 years now. I continue to use them due to their ability to understand our business needs to supply excellent solutions to support our business processes. Combined with an always available, no call queuing help desk, to support our systems. In addition to providing our onsite engineers with a 2nd line support for our Swyx VOIP and Microsoft systems.

Having had Knowall manage our IT for several years there was no surprise when they exceeded our expectations with our recent office move, working into the night and on weekends to fit into our tight timescale was extremely great performance from Knowall. Knowall have always given 110% to the smooth running of our IT

Thanks for your help today, great service from everyone at Knowall as usual!

Knowall IT took over our IT system in July/August last year, when it was decided that we needed to move to the Cloud. It was complicated as many transitions go, we had three different companies sharing one server, but Knowall were very efficient and capable, ironed out the problems very quickly so that it would cause the least disruption to each business. All the Knowall IT staff are very polite, friendly and extremely helpful.

I would recommend Knowall IT to any company, to manage their IT system.

Many thanks for all your great work and I very much hope that you are happy with the result as I am.
When I have a little more time I would very much like to take you, Sam and Peter Day for a spot of lunch to show my appreciation.

I would like to say thank you to all of you for your work. We are making a very good progress, being on first page of Google for “south London builders” is fantastic.

I just wanted to say how easy and uncomplicated you and your colleagues have made our move over to your system over the past week or so. Redford has made life very easy and has indulged us all with our fairly petty queries as things migrated over. The system appears to be working well and is so much easier and quicker to use.

Thank you for all your effort.

Moved to write this review after 2 years of Knowall support after exceptional service from Ryan recently. He resolved a major problem quickly and creatively, being extremely proactive assisting with an issue which arose from a 3rd party IT vendor – he couldn’t have been more supportive.

Knowall have provided us with remote desktop services and support involving multiple Sage products. Very happy to say that they have dealt with all our problems from basic Outlook misbehaviour to software and website issues swiftly and effectively.

Chris M offered to programme a secondary router after our internet went down last year, troubleshooting and chasing so speedily that it wasn’t required – turned out BT had accidentally cut our DSL line at the cabinet.

Jonathan D has always been a friendly and patient advisor no matter how bizarre and irritating the issue. They all have a great habit of checking up with you after a matter is resolved and taking detailed notes – important as you needn’t wait for one particular support engineer to be available, or have to remember/repeat how the previous snag was resolved to get things started.

On a personal level, my dealings with Knowall are excellent, and they are very responsive. They look after our support, infrastructure, purchases, software and upgrades. Would definitely recommend. Staff their friendly and knowledgeable and they have a broad knowledge of all things IT.

Dear Support Team,

Hope You’re all well.

This email is just to say many thanks for all Your help. Michael was here this morning, fixed everything and he didn’t leave until he double checked all was woking. That’s an outstanding  service

The laptop was waiting for me when I got to Bury St Edmunds! Just to say thanks for the prompt and effective response to my problem, especially to Chris who was a pleasure to deal with.

Dear Simon

I thought I would let you know what amazing service we had from Chris Fear on Tuesday .He was efficient quick and thorough .

Hi Simon

I Just wanted to say a huge thank you for today and hanging in there with with the building IT to complete the job 😅

your ongoing support with the business is appreciated!

Hannah is also looking forward to working with you!

Hi Matt –

What you have achieved in the time available is quite simply stunning. These guys have been running around like headless chickens for two weeks and you’ve sorted it in a few hours (of very hard work!).

The really MASSIVE thing for them is the website. They had been told (by their previous suppliers) that it was totally gone with no possibility of recovery and had resigned themselves to having to shell out megabucks for a total re-build.

I will write formally when the dust settles but this is a personal thank you from me.

Hi Mike

Just wanted to say thanks for all the help and support we’ve had lately getting up and running with the new hosting service.
We’ve always received high quality assistance and patience which is very much appreciated. Although we’re very technical in terms of being software engineers we’re really not up with cloud technology. Your guys have been absolutely brilliant.

I believe we’ve now got this under our belt and looking forward to being a bit quieter for you now. Lol

I’m delighted with your Sage solution- it’s one of the best tech related business decisions we’ve made. Sage is faster, more reliable and easier to use than it was when we hosted it locally, plus I don’t need to worry about backups any longer. Data corruption is a thing of the past, and your tech team has been fantastic in granting access to our web developers to allow their programs to link in. I’d recommend your solution and company to anyone using Sage over multiple locations- it’s a far better solution than Sage Drive.

KnowAll IT were recommended to us by our ACT! and Sage consultant as he had other clients who used them. We moved from what was a quite reasonably spec’d AWS (Amazon Web Services) server and immediately noticed two things: (i) how easy/ low hassle it was to set up and then log in to programs, and (ii) how much quicker everything was. Our previous server wasn’t slow but whatever set-up KnowAll have it’s made an immediate and noticeable difference – things are now rapid. Also very welcome is the level of support and customer service they have provided – this has made the whole transition process extremely easy and we feel very confident, being a small business with limited IT resource in house, that we are in good hands moving forwards.

I have worked with Knowall for 8 years now. I continue to use them due to their ability to understand our business needs to supply excellent solutions to support our business processes. Combined with an always available, no call queuing help desk, to support our systems. In addition to providing our onsite engineers with a 2nd line support for our Swyx VOIP and Microsoft systems.

Thanks for your help today, great service from everyone at Knowall as usual!

Hi Matt –

What you have achieved in the time available is quite simply stunning. These guys have been running around like headless chickens for two weeks and you’ve sorted it in a few hours (of very hard work!).

The really MASSIVE thing for them is the website. They had been told (by their previous suppliers) that it was totally gone with no possibility of recovery and had resigned themselves to having to shell out megabucks for a total re-build.

I will write formally when the dust settles but this is a personal thank you from me.

I would like to say thank you to all of you for your work. We are making a very good progress, being on first page of Google for “south London builders” is fantastic.