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Latest Post - Upgrading to Huntress: Enhanced Protection for Your Business

At Knowall we are dedicated to providing the highest level of security for our clients. As part of this commitment, we are excited to announce our transition from CarbonBlack to Huntress. This move is a significant step forward in our mission to protect your business from evolving cyber threats. Here’s why we believe Huntress is the best choice for enhancing your security: Comprehensive Protection Huntress offers a fully managed security platform that combines endpoint detection and response, Microsoft 365 identity protection, and science-based security awareness training. This comprehensive approach ensures all aspects of your organisatio...
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Upgrading to Huntress: Enhanced Protection for Your Business
June 10th, 2024
Categories: Security
At Knowall we are dedicated to providing the highest level of security for our clients. As part of this commitment, we are excited to announce our transition from CarbonBlack to Huntress. This move is...
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Fixed-Cost Tactical RMM Hosting Turnkey Solution for Enhanced IT Management
June 4th, 2024
With the increasing complexity of IT infrastructure and the rising demand for remote work solutions, having a reliable Remote Monitoring & Management (RMM) tool is essential. Enter Tactical RMM ...
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Streamline Business Processes
May 7th, 2024
Are you looking to take your business to new heights of efficiency and productivity? We're dedicated to helping businesses like yours achieve just that through innovative technology solutions....
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Strengthening Cybersecurity: A Proactive Response
April 16th, 2024
Categories: Security
In today's digital landscape, the threat of cyberattacks looms large, requiring businesses to stay vigilant and proactive in protecting their assets. At Knowall IT, we pride ourselves on our readiness...
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Windows Server 2012 & 2012 R2: Time for an Upgrade
January 18th, 2024
Categories: Windows
In the ever-evolving realm of technology, software inevitably reaches the end of its lifecycle. Windows Server 2012 and 2012 R2 exemplify this evolution. If your organisation still relies on Windows S...
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Guarding Your Digital Castle: Easy Steps to Secure Your WordPress Kingdom
November 17th, 2023
Categories: Security
In the vast kingdom of the internet, your WordPress website is like a digital castle. Just as you'd fortify your castle against potential invaders, it's crucial to secure your website against online t...
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Demystifying Penetration Testing in IT Support: Fortifying Cybersecurity
October 12th, 2023
Categories: Security
In an era where our dependence on technology is more profound than ever, the realm of cybersecurity has assumed a critical role in safeguarding our digital existence. As organisations strive t...
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Shared Mailbox Security: A Deep Dive into Microsoft 365 Defender’s Crucial Role
September 11th, 2023
Categories: Microsoft 365
In the digital era, email serves as the backbone of communication for businesses across the United Kingdom. Shared mailboxes have become indispensable tools for teams and departments to collaborate ef...
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Cowes Week 2023 – Team Knowall
July 31st, 2023
Categories: Team Knowall
The thrill of Cowes Week came alive once again as the Knowall Sailing Team took to the waters. Join us as we recount the triumphs and trials of our unforgettable journey. From battling the ele...
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Strengthening Your Business Security: The Importance of Phishing Training
July 21st, 2023
Categories: Security
Today, we delve into a critical aspect of safeguarding your company's digital fortifications - Phishing Training. As cyber threats continue to evolve and become more sophisticated, ensuring your emplo...
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Tips for Securing Your Microsoft 365 Experience
June 21st, 2023
Categories: Microsoft 365
With over 258 million people currently using the Microsoft 365 productivity and collaboration suite, it's crucial to establish robust identity and access management for all employees accessing...
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Essential Cyber Insurance Requirements Demystified
June 6th, 2023
Categories: Security
As the digital landscape continues to evolve, insurance companies are placing greater emphasis on robust cybersecurity practices. At Knowall IT, we understand the importance of staying ahead o...
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Understanding the Risks of Plugging Unknown USB Devices into Your PC
May 30th, 2023
Categories: Security
USB devices have become an integral part of our daily lives, offering convenience and connectivity. However, it’s crucial to be aware of the potential dangers associated with plugging unknow...
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Friendly Reminder: Upgrade to Google Analytics 4 before July 1, 2023!
May 19th, 2023
Friendly reminder that Google Analytics Universal is approaching its end. Starting from July 1, 2023, Universal Analytics will no longer collect web data, which means you'll miss out on crucial insigh...
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Heads Up Adobe Acrobat Pro Users: New Pricing Effective July 1, 2023
May 10th, 2023
Categories: IT Support
Attention Adobe Acrobat Pro users! We wanted to give you a quick heads up that Adobe has announced a price increase for its Acrobat Pro subscription plans. Starting from 1 July 2023, ...
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Host Your Fundamental Business Software on the Cloud for Anytime Access on Any Machine (Including Mac’s)
May 2nd, 2023
Categories: Cloud
Do you have fundamental business software that is only accessible on Windows, but you also need to use it on Macs? Are you tired of constantly switching between machines or being limited in wh...
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Don’t Be Fooled: How the Linus Tech Tips Hack Shows Anyone Can Fall for a Phishing Scam
April 14th, 2023
Categories: Security
Phishing attacks can happen to anyone, regardless of how tech-savvy they are. These types of attacks can come in many different forms, from fake emails to fraudulent websites. In a recent inci...
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Why Microsoft 365 Defender is a Must-Have for Shared Mailbox Security
March 28th, 2023
Categories: IT knowledge base
In today's digital landscape, shared mailboxes have become a popular choice for businesses looking to streamline their email communication. However, with the convenience of shared mailboxes comes a un...
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How we helped our client Ecora with Hybrid Collaboration using 365 Teams Rooms & Logitech equipment
March 16th, 2023
Categories: Microsoft 365
Ecora is a leading provider of environmental and engineering consulting services, and they needed a solution that could help their employees collaborate effectively, both in-person and remotely. That'...
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Simplify Your To-Do List with Microsoft 365’s Task Feature
February 6th, 2023
Categories: Microsoft 365
Today, we want to share a quick tip that can help simplify your to-do list and boost your productivity with Microsoft 365. Did you know that you can use Microsoft 365's Task featur...
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Cloud computing for SMEs: How to maximise productivity and minimise costs
January 26th, 2023
Categories: Cloud
Cloud computing has become a game-changer for small and medium-sized enterprises (SMEs) looking to improve their productivity and reduce costs. With the ability to access data and applications...
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Why Microsoft 365 clients should always take offsite backups
January 13th, 2023
Categories: Microsoft 365
Microsoft 365, also known as Office 365, is a powerful suite of productivity tools that includes popular applications such as Word, Excel, and PowerPoint. While it is a reliable and robust pla...
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Outsourcing IT Management: The Benefits of Knowall’s Fully Managed Services
January 3rd, 2023
Categories: IT Support
Fully managed IT services refer to a comprehensive approach to managing and maintaining an organisation's technology infrastructure. This includes everything from hardware and software to netw...
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Preventing Phishing Attacks: Why Small to Medium Businesses Need Training
December 23rd, 2022
Categories: Security
As technology becomes increasingly important to businesses of all sizes, the threat of phishing scams is one of the most common cyber security threats that small to medium businesses face. Wit...
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The Importance of Two-Factor Authentication for Small and Medium-Sized Businesses
December 16th, 2022
Categories: Security
Two-factor authentication (2FA) is an important security measure that can help protect small and medium-sized businesses (SMEs) from cyber attacks. It works by requiring an additional step for login, ...
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Benefits of cloud computing
December 12th, 2022
Categories: Cloud
Cloud computing is a revolutionary technology that has drastically changed how business is conducted. It offers businesses a wide range of benefits, from cost savings to increased agility and scalabil...
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What’s the difference between FTTC, ADSL AND FTTP?
November 14th, 2022
Categories: Broadband
The two main alternatives to FTTC broadband are ADSL and FTTP. Below, we compare FTTC with both to help you understand the differences and which option might be best for your business.
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Within the next three years 70% of tech infrastructure will be cloud-based
November 3rd, 2022
Categories: Cloud
The cloud is fast becoming the business norm, with companies using it to achieve dramatic improvements beyond cost and scalability, including greater innovation, faster time-to-market and insi...
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Microsoft Office Is Retiring After 30 Years of Service… Well the name, that is.
October 17th, 2022
Categories: Microsoft 365
The Microsoft Office suite of tools is getting a new name and a new app logo. For more than 30 years the name “Microsoft Office” has been embedded into our brains as the standa...
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Microsoft Exchange Online users will be disconnected if they still using basic authentication – Deadline Oct. 1 2022
October 3rd, 2022
Categories: Windows
Microsoft Exchange Online users have until Sat, 1 October 2022, to move away from the highly vulnerable “basic authentication” login method or risk having their services interrupted, accor...
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Still using Windows Server & SQL Server? Beware of their end-of-life dates. Time to move to the cloud
September 27th, 2022
Categories: Cloud
Windows Server & SQL server already have some lapsed end of life dates - End of support means the end of security updates, which may leave your business exposed to security risks and compliance co...
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Considering office relocation? Knowall is your one-stop-shop for everything IT and telecoms related
September 21st, 2022
Categories: IT Support
When considering an office relocation, we would like you to think of us as your ‘one-stop-shop’ for everything IT and telecoms related. Our objective is to take the stress out...
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Popular tech while Queen Elizabeth II was on the throne
September 15th, 2022
Categories: Computer Facts
Queen Elizabeth II was the oldest and longest-reigning monarch in British history. And has seen many new technologies come and go. Here are a few technologies that were invented and become pop...
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Are Microsoft 365 Backups Really Necessary?
September 7th, 2022
Categories: Microsoft 365
Are Microsoft 365 Backups Necessary? Well, yes they are very necessary. If you were to read the Microsoft Services Agreement, it would state the company strives to keep the service...
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Security Tips For Employees To Keep Their Companies Safe
August 24th, 2022
Categories: Security
Employees are generally the first line of defence against cyberattacks. As tech evolves to block hackers from gaining access to business data, so do their techniques, finding new ways to breach system...
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What3words – The world map broken up into 3 meter squared tiles
August 16th, 2022
What3words is a new location concept where the world map has been broken up into 3 meter squared tiles and assigned a unique three word phase. The concept is basically humanising GPS coordinates so...
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Knowall sailing team takes on Cowes 2022
August 5th, 2022
Categories: Team Knowall
Team Knowall had a great week sailing Cowes 2022 - Light to medium winds with mostly sunny conditions.  We came around middle of the pack with one of two what we like to call “incidents”. Excelle...
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Wish your legacy software was on the cloud?
July 28th, 2022
Categories: Cloud
Is your business reliant on some old software that's not currently cloud based? But you wished it was? We can help you convert it to the cloud. Knowall's hosting gives you the stability of th...
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Your business will more than likely be hacked if you don’t have two-factor authentication across your organisation
July 19th, 2022
Categories: Security
If your business is serious about security, we highly recommend enabling two-factor authentication (2FA) across your whole organisation. This will help protect your business from unauthorised ...
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Business Ready Drive Mapper – Integrate Your Cloud Storage with Microsoft 365
June 27th, 2022
Categories: Microsoft 365
Ever get frustrated with how 365 maps drives for OneDrive, Sharepoint and Teams? We are now a reseller for an excellent product called IAMCloud Cloud Drive Mapper. Taking the complexity out of...
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How to add phone number hyperlinks to SharePoint when not supported [Work around]
June 17th, 2022
Categories: SharePoint
While setting up a new SharePoint site we came across an issue with one of the themes where the web parts don't allow the tel:// protocol input. When adding a button the web part would only allow http...
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You should upgrade your website to Google Analytics 4 as soon as possible
June 5th, 2022
Categories: IT knowledge base
Google has officially announced the sunset date for the previous generation of Google Analytics known as Universal Analytics. The official date announced is July 2023, the universa...
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Notes to consider when migrating from Google Workspace to Microsoft 365
May 19th, 2022
The following instructions highlight steps to consider when migrating from Google Workspace to Microsoft 365. If at any stage you do not feel comfortable with performing the following steps – please...
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Success Story – Anglo Pacific | Logitech Rally Bar
May 16th, 2022
Categories: Success Stories
Anglo Pacific - Fitted new Logitech Rally Bar in Anglo Pacific's large conference room.Includes the SWYTCH device to allow attendees ...
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Five interesting facts about Computers (PART 2)
April 25th, 2022
Categories: IT knowledge base
Over the years computers have shaped the world. And have advanced at rapid speeds. Here are five facts about computers that you might not know (Part 2): 1# About 6000 New viru...
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What’s new in Microsoft Teams – Feb & Mar 2022
April 8th, 2022
Categories: Microsoft 365
As a Microsoft 365 subscriber, you regularly get new and improved Office features. Take a look below to see the latest Teams available to you today for 2022 so far.
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Google is officially sunsetting Universal Analytics in 2023 – Make sure you transition over to GA 4
March 24th, 2022
Categories: Web Marketing
Google has officially announced it will sunset the previous generation of Google Analytics known as Universal Analytics. In our previous post
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Five interesting facts about Computers
March 17th, 2022
Categories: Computer Facts
Over the years computers have shaped the world. And have advanced at rapid speeds. Here are five facts about computers that you might not know: 1# The first computer was huge!...
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How to remove a fake or malicious Google review?
March 10th, 2022
Categories: Web Marketing
Google reviews can make or break your businesses credibility. If you have been on the receiving end of a fake Google review, here’s how to delete it! Google reviews are very impo...
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Success Story – Marquee Hire Bespoke Calculator | Development Services
March 1st, 2022
Categories: Web Development
Marquee Hire required a new calculator for its sister company that hires outs marquee structures for corporate events. The new calculator had a number of complex calculations under the hood. We had...
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How to migrate your site to Google Analytics 4
February 24th, 2022
A major advantage of a Google Analytics 4 is that you can now tracking across websites and apps that might be connected. Funnelled data into a single property. There is no indication from Google th...
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Did you know we offer multiple partnership schemes?
February 18th, 2022
Knowall’s Channel Partnership Programme is all about helping your company to extend and maximize your business opportunities and profits. Provide additional cloud services to you...
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SWYX Rebrands to Enreach
February 10th, 2022
Categories: Swyx Telephony
Enreach, the fast-growing European unified communications group, reaches another important milestone in its integration strategy by bringing Swyx under the group brand. Based in Dortmund, Germany, the...
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The most overlooked marketing tool – Your email signature
January 27th, 2022
Your email signature is way more than just your contact details and a business logo. Many businesses tend to overlook the value of marketing on email signatures. Companies spend th...
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Phishing prevention tips
January 20th, 2022
Categories: Security
Phishing is one of the most common Cyber attack methods - it is important for businesses to protect themselves against attacks. In this post we will suggest a few phishing recommendations to prevent p...
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Bring your staff attendance system into 2022 with Attendancebot & Teams
January 10th, 2022
The work environment has changed dramatically over the last few years. Covid has definitely accelerated the remote and hybrid work space. With that comes new systems to streamline mundane tasks. At...
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Integrate SWYX into Teams – seamless communication
November 25th, 2021
Microsoft Teams is increasingly being used in companies for messaging and other team collaboration. However, phone communication functions are not very prominent in Teams... Until now, Swyx can be ful...
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Free download – Decoding modern day phishing attacks
November 15th, 2021
Categories: IT Support, Security, Tech
Since many companies have made the shift too remote working this has further increased the possibility of Phishing Attacks on company infrastructure. Many companies have had to quickly adapt t...
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Why Azure (remote cloud apps) is more secure than Microsoft 365 in the work place
November 4th, 2021
As more companies migrate to cloud based solutions. It's very easy to assume that using Microsoft 365 is the gold standard and the most secure option. That's not necessarily the case, let's explain wi...
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Computer feeling a bit slow? Few tips to speeding your PC up
October 26th, 2021
There are several factors as to why your computer might be feeling slow. We'll explain a few reasons why. And how you could speed things up. Not enough RAM -
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Not using a central Lead Management System? Might be time to upgrade to one. Here’s why.
October 20th, 2021
Lead data is valuable - Regardless of a lead converting or not, capturing this information and the journey is extremely important to your marketing efforts down the line. Having al...
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What is a Mesh WiFi? And do I need it?
October 12th, 2021
What is a Mesh WiFi system? Mesh WiFi systems are made up of a group of wireless devices that work together to spread your WiFi network across your office or home reducing any dead zones/spots...
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WiFi 6 – What is it? And is it much faster than they say it is?
September 30th, 2021
If your home or office uses a WiFi network, you might be accustom to the odd drop in connect and speeds. It might be worth upgrading to WiFi 6. What is WiFi 6? First of all, you...
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Windows 11 release date and what to expect
September 24th, 2021
Windows 11 will start to roll out to eligible users from the 5th of October - All users that are using windows 10 currently will have the option to upgrade for free and all new PC's w...
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Top reasons SharePoint intranet portal will benefit your business
September 16th, 2021
Categories: Cloud, Microsoft 365, Tech
Companies often ask us which intranet solutions we suggest? Without a doubt the first option we highly recommend is Microsoft's SharePoint intranet portal. With its flexibility and 36...
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Why you should be wary of using to many WordPress plugins on your site
September 6th, 2021
One of the biggest things about Wordpress is the vast number of plugins available to download. You can think of a Wordpress plugin like downloading apps on your iPhone - With a maj...
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What is a remote desktop? And how can it benefit your business?
August 24th, 2021
Our world is ever changing, and in the past couple years many companies have been forced to move their businesses onto the cloud and allow staff to connect remotely. Today we going to explain (In l...
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Why does my site need an SSL certificate?
August 20th, 2021
You might be thinking - Why does my site need an SSL certificate? What does it do? No matter how simple your site is, if you don't have an SSL certificate associated to it - your s...
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Why training staff on cyber security is important to your business
August 10th, 2021
Staff are often the cause of security issues, including costly data breaches. Ensuring employees have been trained to understand and identify security standards, best practices and regulations can be ...
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Success Story – PW Fine Foods
August 6th, 2021
Categories: Web Marketing
PW Fine Foods (previously Samways) required a...
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How to download Windows 11 once it’s available
July 26th, 2021
Windows 11 will to be releasing this year. And if you're already a Windows 10 user, it will be free to upgrade to Microsoft's newly redesigned operating system. As long as your PC meets certain minimu...
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SWYX Meeting – Everything you need for better teamwork
July 22nd, 2021
Categories: Swyx Telephony
With Swyx Meeting you can start your online meeting directly from your browser without having to download any additional software. You have access to all relevant functions for smooth collaboration...
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Swyx integration in Microsoft Teams
June 15th, 2021
Categories: Swyx Telephony, VOIP
BENEFITING FROM SYNERGIES TOGETHER Take advantage of Swyx's rich telephony feature set, powerful call routing options, the flexible terminal support and the extensive connection op...
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Success Story – Marquee Hire Calculator
June 8th, 2021
Marquee Hire required a new calculator s...
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The new Whatsapp hacking scam – And how to protect your account
May 19th, 2021
In the last few years the the Facebook-owned messaging platform Whatsapp has been in the media for security issues. However there is a new WhatsApp hack doing the rounds. And its stupidly simple to ex...
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Swyx & Microsoft Teams – A very strong connection
May 12th, 2021
Swyx and Microsoft Teams On Swyx 12.30 you can now synchronise the presence status on your Teams with Swyx. This now makes it possible, to control a parallel call in the Swyx clien...
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Featured Knowall Microsoft 365 services
April 8th, 2021
At Knowall we take the complexity out of deploying Microsoft 365. Helping you harness the full power of Microsoft 365 without the headache of managing it. Featured Knowall Microsoft 365 ser...
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Is your WordPress site protected from a Brute Force Attack?
March 15th, 2021
A brute force attack is the most common WordPress attack. It's the equivalent of someone trying every key on a key ring until they pick the correct key. Hackers will run scripts trying multiple combin...
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Think your data is safe in Microsoft’s Office 365 cloud? Think again
March 5th, 2021
So your whole company uses Microsoft 365 – All your data is stored in the cloud, so it must mean its safe and secure right? After all it is Microsoft we talking about. Think again!
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Do we need Cyber Essentials accreditation?
February 22nd, 2021
Categories: IT Support, Security
We are often asked by our clients, ‘Why is Cyber Essentials important?’ and do we need Cyber Essentials Certification? Whether you need the Cyber Essentials accreditation or not completely depends...
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Tips For Working From Home – IT Support in London
February 8th, 2021
Categories: Uncategorized
With the COVID pandemic  - many staff have been forced to work from home for the first time. Here are a few tips: Be on the alert for scams Hackers are taking the pandemic as a...
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What does the FCA consider to be “effective cyber security practice?”
January 29th, 2021
Whats effective cyber security practice? Risk management You need to know what info you hold and why you ...
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Success Story – Funeral Directory
November 25th, 2020
The Funeral Directory required a new funeral d...
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Success Story – Lodge Memorials
October 6th, 2020
Lodge Memorials - Lodge Brothers requ...
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Secure the Home Office
September 25th, 2020
Keep your devices up to date Updating and installing the latest patches remains the most important thing you can do to protect a device, whether it is your organisations or your ow...
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Success Story – Austins Funeral Directors
September 9th, 2020
Categories: Success Stories
Covid Success Story! We are thrilled to be back in full swing, having successfully completed the implementation of 27 new PCs across 11 branches, following all the Government Covid guidelines @Austins...
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Is your business protected by multi-factor authentication (2FA)? It needs to be…
September 7th, 2020
Multi-factor authentication (MFA) or two-factor authentication (2FA) are increasingly being made mandatory by organisations as they try to counteract the prevalence of phishing attacks and au...
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Microsoft Teams Direct Routing – Give Teams a Voice
July 6th, 2020
Microsoft Teams is the fastest growing application in the history of Microsoft. Teams is included in all Microsoft 365 Enterprise plans and most Business plans. You may already use it for your in-hous...
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Office 365 is now Microsoft 365
May 26th, 2020
As of April 21 2020, Office 365 has officially become Microsoft 365. To start with, you may be wondering if there are any changes to your current subscriptions and costs. The good ne...
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Convert your Existing Software and Applications to the Cloud
May 5th, 2020
Categories: Cloud, IT Support, Sage, Tech
Do you have a critical line of business application that you are still running on your local server or installed on your local PCs? Are you looking for a way to migrate this to the cl...
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We are here – Ready to help!
April 27th, 2020
Categories: IT Support
As we enter week 6 of the lockdown, Knowall IT would like to offer its hand out. Over the past 5 weeks, we have been working around the clock to support our clients and ensure they are able to functio...
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Getting through the COVID-19 lockdown and beyond
April 2nd, 2020
We’re in this together! So, your mind is spinning with how quick things are changing at the moment - we understand, we’re in this together. Here’s the good news. At Knowall I...
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Concerned about the Coronavirus and business continuity?
March 30th, 2020
#30th March - UPDATE ALL Knowall IT Support Staff are now servicing you from home, we remain @ 100% staffing capacity, to ensure we continue to offer excellent levels of supp...
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COVID-19: How to work from home. The right way
March 17th, 2020
Many of our clients have issued mandatory work-from-home policies due to the rapid spread of COVID-19.It’s safe to assume that moving to the “home office” w...
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Benefits of allowing employees to work remotely
March 10th, 2020
Remote working is a trend that is not slowing down anytime soon. Its predicted that 38% of the populations full-time employees will be doing their work remotely within the next decad...
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Local Presence Dialling including Mobiles
March 1st, 2020
People are nearly four times more likely to answer calls from local numbers and we’ve developed a platform that will display a local number when not only dialling a landline, but also the end users ...
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Office 365 Multi-Factor Authentication (MFA)
February 20th, 2020
MFA is a security tool that verifies a users identity by requiring 2 or more layers of authentication before granting the user access. MFA is an effective way to provide enhanced security in a worl...
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Do you consider backups unnecessary in Office 365?
February 3rd, 2020
Categories: Cloud, Data Backups
Do you consider backups unnecessary in Office 365? The misconception that cloud environments are indestructible and immune to data loss has long been a myth. The resilience of the...
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I’m still on Windows 7 – what should I do?
January 24th, 2020
Windows 7, which was launched in 2009, has now come to the end of its supported life as of the 14th January 2020. It will not stop working, but it will stop receiving security updates, which will resu...
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Tips for protecting your business against phishing scams – PART 3
January 2nd, 2020
This weeks post is a continuation of previous weeks Phishing tips and tricks. See last weeks p...
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Tips for protecting your business against phishing scams – PART 2
November 13th, 2019
This weeks post is a continuation of last weeks Phishing tips and tricks. See last weeks post
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Tips for protecting your business against phishing scams – PART 1
November 4th, 2019
Did you know Phishing currently accounts for 90% of data breaches with 30% of Phishing emails being opened? Most of the time these phishing scams can be prevented with a bit of simple know-how. It'...
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With the death of RemoteApps through Azure Knowall offers alternatives
July 4th, 2018
Azure RemoteApp was a feature of Azure and was available only via Azure Service Management (ASM) and not in Azure Remote Management (ARM/CSP). It provided a very easy way to deliver R...
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Example of Sage Cloud VS Knowall’s Sage Cloud Service
March 26th, 2018
Categories: Sage
Testimonial – Ben Biscoe  - Fairy Glass Ltd Why Ben Biscoe from Fairy Glass Ltd chooses Knowall's Sage Cloud service over Sage's Cloud Option Rega...
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iPhone Calenders not synchronising Exchange / Office 365 – due to multiple calenders
February 15th, 2018
If iPhone calendars aren’t syncing from the iPhone to Outlook, but they are syncing from Outlook to the iPhone, then the user is not selecting the right calendar when adding an entry. The simplest f...
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Known bug with windows 10 and Remote Desktop (RDS) – Remote Apps – Selected Windows do not respond [FIX]
February 12th, 2018
[Update 2018/08/30] This has now been resolve, please ensure all windows updates are applied. [UPDATE 2018/07/02] Download the EXE fix ...
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7 Steps for SMEs to becoming GDPR compliant
September 18th, 2017
Categories: Uncategorized
The General Data Protection Regulation (GDPR) is the EU’s new legislation to protect the personal data of EU citizens. A failure to meet the GDPR’s standards by 25th May 2018 could lead to fines o...
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Guide to Upgrading your PC to Windows 10
August 13th, 2017
Categories: Uncategorized
If you’re currently running Windows 7 or Windows 8.1, you’re eligible for Microsoft’s free upgrade to Windows 10. Windows 10 has now been on the market for a long enough period of time to ensure...
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Run Sage on a Mac or an iPad
June 13th, 2017
Categories: Uncategorized
Hosting applications in the Cloud provides customers with an alternative deployment solution to the in-house model. Hosting is designed through a consultative approach to ensure your data and applicat...
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Sound Issues when Running Swyx and Skype for Business
May 13th, 2017
Categories: Uncategorized
Have you experienced sounds issues when running Swyx and Skype for Business side by side? Are you hearing multiple dial tones when answering a call? Our advice is to: ...
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Database Development
August 26th, 2016
For clients wishing to develop a new database for the business or re-develop an existing one , Knowall IT works with leading database developer Inventica. Inventica are specialists in bespoke Access ...
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What is a Private Cloud?
August 26th, 2016
Private cloud is a type of cloud computing that delivers similar advantages to public cloud, including scalability and self-service, but through a proprietary architecture. Unlike public clouds, which...
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KNOWALL HOSTED CLOUD – Win7 SP1 RD Client Fixes
August 23rd, 2016
Categories: Cloud
RDC Issues for Windows 7 Please ensure Win7 SP1 is installed and fully updated. Using an Administrator account please follow the below steps. 1. Installing RDC 8.1: ...
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Sound Issues when Running Swyx and Skype for Business
April 25th, 2016
Have you experienced sounds issues when running Swyx and Skype for Business side by side? Are you hearing multiple dial tones when answering a call?     Our advice is to:...
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Guide to Upgrading your PC to Windows 10
April 25th, 2016
If you’re currently running Windows 7 or Windows 8.1, you’re eligible for Microsoft’s free upgrade to Windows 10. Windows 10 has now been on the market for a long enough period of time to ensure...
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Run Sage on a Mac or an iPad
March 16th, 2016
Categories: IT Support
Hosting applications in the Cloud provides customers with an alternative deployment solution to the in-house model. Hosting is designed through a consultative approach to ensure your data and applicat...
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The New Swyx Desktop App for Mac IOS is Here
February 2nd, 2016
Categories: Uncategorized
Swyx have now released the official Swyx Desktop application for Apple IOS. This can be downloaded directly from the Apple App Store on your Mac.
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Knowall IT – West London Business Award Winners
November 27th, 2015
Categories: Cloud, IT Support
Congratulations to everyone at Knowall IT for winning the Innovation in Business award at the West London Business Awards Dinner last night.
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Swyx out of the cloud
November 16th, 2015
Categories: Swyx Telephony, VOIP
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SwyxIt Basic Demo
November 16th, 2015
Categories: Swyx Telephony, VOIP
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There are many benefits to enabling flexible home working
July 14th, 2015
Categories: Cloud, Swyx Telephony, VOIP
There are many benefits to enabling flexible home working, but one of the biggest challenges in doing so is getting the user connected to the phone system and ensuring staff stay connected with each o...
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konftel 300wx DECT Conference Phone Keeps Coming Up With Line In Use
July 7th, 2015
If you're pairing your konftel 300wx DECT conference phone with a Gigaset N300 IP DECT base station in order to make the conference phone connect to a VoIP phone system such as the
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How To Increase DTMF Signal Strength In Swyx 2015
July 2nd, 2015
Categories: Swyx Telephony, Tech
1. Use Regedit to edit the Windows registry on the Swyx Server 2. Navigate to HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Swyx > LinkMgr > CurrentVersion > Options 3. Right-Click a...
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Swyx 2015 – No VPN Required For Remote Workers
February 16th, 2015
Matt has just enabled my SWYX to be used without the VPN. It’s been great not having to worry about logging onto the VPN to enable SWYX, as it's instantly on when I login to my PC. But t...
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Summary of memorable things you can do when Technology works
February 5th, 2015
So gents… I am on a high-speed train from Leipzig to Frankfurt, sitting at the restaurant (Italians travel with style).  I am connected to the German telecom hotspot and I have VPNed in. Claudio ...
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Top 10 Benefits of Flexible / Home Working for Employers
July 22nd, 2014
Categories: Cloud, Swyx Telephony, VOIP
Top 10 Benefits of Flexible / Home Working for Employers? As an employee there are many benefits to working from home such as more time with the family, reduction in stress and less ...
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We Are Pleased To Announce The Launch Of .UK Domains
June 13th, 2014
Categories: Thought of the day
The New shorter, sharper .uk domain became available on 10th June 2014. With over 50,000 registrations within the first 24 hours, this is one of the fastest selling new domain releases on record. Th...
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We Are Looking To Recruit An IT Support Engineer
April 10th, 2014
Categories: Careers
Knowall IT is currently seeking an office/field based IT Support Engineer to support our London based clients. This...
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Windows XP Support Ending on 8th April 2014
April 7th, 2014
Categories: IT Support
8th April signifies the End of support for Windows XP. From that date you will no longer have access to Windows XP software updates, security updates, hotfixes, free support options or online technica...
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SwxyIt on a MAC
March 21st, 2014
Categories: Cloud, Swyx Telephony, VOIP
If you would like SwyxIt on your MAC this can be achieved, we have clients running this. You will need to: 1. Configure your 2008 or 2012 server to deliver SwyxIt through Remote App...
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The Benefits of SIP Trunking
February 4th, 2014
Categories: Swyx Telephony, VOIP
The Benefits of SIP Trunking Research from Infonetics shows us that more and more businesses are realising the true benefits of SIP T...
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Outlook 2011 Will Not Open On Mac
January 28th, 2014
When outlook 2011 won’t open on a mac How to rebuild your identity database Step 1: Quit all applications You must quit all applications before...
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How To Fix A Corrupt User Profile In Ahsay
January 28th, 2014
check if the user profile of the affected account (Profile.xml) is corrupted? You can check by opening the Profile.xml file with Internet Explorer, and see if any error is returned. Note: User profil...
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Error when connecting to Windows Server 2012 from a Windows XP Machine
January 24th, 2014
Categories: Cloud, IT Support
"The remote computer requires Network level authentication which your computer does not support." This error may occour when connecting to a Windows Server 2012 environment from a Windows XP machine ...
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Remote Desktop apps on your Mac, Iphone, iPad
January 10th, 2014
Categories: Cloud
Microsoft purchased the iTap technology. You can now receive published apps through RDS gateway on your Mac, iPad, iPhone. Mac: From menu bar add Remote Resources, enter the full https://[apps.yourdo...
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How To Increase DTMF Signal Strength In Swyx 2013
January 7th, 2014
1. Use Regedit to edit the Windows registry on the Swyx Server 2. Navigate to HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Swyx > LinkMgr > CurrentVersion > Options 3. Right-Click a...
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Careers – Client Facing Network Engineer
December 11th, 2013
Categories: Careers
Knowall IT is a Paddington based IT and Telecoms provider, specialising in the supply of Cloud based technologies and IT resources to organisations across Central London. All Knowall ITs services are...
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Microsoft Remote Desktop apps for iOS and Android
October 23rd, 2013
After what seemed like an absurd amount of time, Microsoft has released the first official Remote Desktop client for 
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How To Setup A Blackberry On BES
September 25th, 2013
Blackberry: How to Setup BES. First check Email settings See if there is ...
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Will An Ahsay Restore Overwrite Files
September 24th, 2013
When Ashay OBM detects that there is a file with the same name as the restore file, it will automatically prompt the user asking whether he/she wants to overwrite the file with one restored from the O...
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How To Clear Large Symantec Endpoint Logs
September 12th, 2013
1) Stop the Symantec Endpoint Protection Manager and Symantec Embedded Database Service. 2) Rename / Delete the current log (usually in C:\Program Files\Symantec\Symantec Endpoint Protection Manager 3...
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Cloud Antivirus Management – Benefits and Comparison
August 23rd, 2013
Categories: Cloud, IT Support
The ever-increasing availability of faster, wireless network access, wirelessly enabled laptops and other devices are turning the traditional office into an un-tethered workspace that can happen just ...
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How To Enable NAT Loopback on ZyXel P660R Router
August 23rd, 2013
ZyXel P660R routers do not have a setting in the GUI which allows NAT Loopback. There is however a telnet command which will enable this. In order to enable NAT loopback on these devices you will nee...
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Knowall Cloud Archiver – No More PSTs
June 14th, 2013
Categories: Cloud
Welcome to the new Knowall Cloud Archiving solution – now with the ability to access your archived email on any device from around the world, right from outlook or your web browser....
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How To Set Up A Secure Conference Room In Swyx Without ECR
June 13th, 2013
Categories: Swyx Telephony
Very helpful video here demonstrating how to set up conference rooms with pin entry in Swyx without ECR https://www.youtube.com/w...
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How To Troubleshoot A Weak Wireless Signal
June 7th, 2013
There are many factors that could affect the quality of your wireless connection, primarily these are physical things such as the distance between your device and the access point or number of walls t...
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How To Troubleshoot A Laptop That Keeps Switching Off
June 7th, 2013
Typically it goes as follows; you’re using your laptop and everything is fine for about 10 minutes when all of a sudden it switches off. No error message, no warning and no time to save your work. ...
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Set Default Save As Path for Outlook 2010
June 3rd, 2013
Categories: Uncategorized
HKEY_CURRENT USER\Software\Microsoft\Office\14.0\Outlook\Options\DefaultPath Click Start, and then click Run. In the Open box, type regedit, and then...
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How To Increase DTMF Signal Strength In Swyx 2011
May 31st, 2013
Categories: Swyx Telephony
1. Use Regedit to edit the Windows registry on the Swyx Server 2. Navigate to HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Swyx > LinkMgr > CurrentVersion > Options 3. Right-Click a...
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Swyx Headset / Sound Troubleshooting
May 31st, 2013
Categories: Swyx Telephony
If you are having sound issues with your Swyx headset, please follow the below instructions to ensure that the headset is configured correctly. 1. Make sure the headset is selected within the SwyxIt ...
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SWYX Click to Dial using Tel command fails on Windows 8
May 30th, 2013
Categories: Swyx Telephony
you need to remove the association that Google Chrome has with the Tel command On a Windows 8 machine there is a registry entry as below that needs to be deleted to stop calls trying to open in Googl...
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SwyxIT Click to Dial from Web-Based Applications
May 24th, 2013
If you have a CRM or web based application you can implement SWYXIT  ‘Click to Dial’ This works in exactly the same way as the old
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How To Configure Call Forwarding With SwyxIt!
May 23rd, 2013
1. In the SwyxIt! client, click the Call Forwarding' button.
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Black Screen When Attempting To Log Onto A Windows 2003 Server
May 23rd, 2013
Categories: Tech
Ever had a black screen when you attempt to log onto to a windows 2003 server? This can be caused by the server running out of disk space and helpfully removing the colour scheme from the registry F...
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speed test your voip – simulate VOIP calls through this
May 15th, 2013
Categories: Swyx Telephony, VOIP
use this test to help understand whether your broadband line will support VOIP http://myspeed.visualware.com/servers/namerica/iad.php?testtype=-1&codebase=mcslhr.visualware.com&location=UK:%20London&c...
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Symantec firewall filtering traffic on a Hyper-V virtual network adapter
May 9th, 2013
Categories: Cloud, IT Support
We have found that implementing Symantec end point on host HyperV machines can effect the ability of VMs to receive traffic, i.e. the host machines AV is filtering traffic on the virtual machines netw...
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Professional IT Support for Charities and Non-Profit Organisations
April 15th, 2013
Categories: IT Support
We have over 10 years of experience implementing, maintaining and supporting affordable IT solutions for Charities and non-profit organisations. Our team of reliable, friendly and knowledgeable engin...
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How to Setup call intrusion / Call Monitoring on Swyx
April 12th, 2013
Categories: Swyx Telephony
How to Setup call intrusion / Call Monitoring for Swyx (You must have SwyxMonitor Licences for this to work) On t...
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How to Modify Windows 8 to Work More Like Windows 7 or XP
April 12th, 2013
Modify Windows 8 to work more like Windows 7 or XP Microsoft’s Windows 8 changed several functions we have become used to and comfortable with. While the operating system works we...
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How to Setup a SIP Client on an iPhone for Swyx
April 12th, 2013
Categories: Swyx Telephony
1. On the Swyx server, right click on a user and go into Properties and then Administration. Then setup SIP authentication.
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Knowall IT is a ZyXEL Solution Partner for 2013
February 7th, 2013
Categories: Tech
Knowall IT is a ZyXEL Solution Partner for 2013
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A Happy Client!
January 25th, 2013
Categories: Testimonial
Great Testimonial!
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How To Access Applications On Your iPad Or Tablet Via RD Web
January 18th, 2013
This is a great app developed for both iOS and Andriod which gives you access to your applications via RD Web. You will first need to purchase the app from the app store, it's called iTap RDP. After...
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Windows server 2008 Remote Desktop Apps
December 21st, 2012
Categories: Uncategorized
to redirect http and https from remote apps or remote desktop sessions to your local internet browser use Remote Executer For Terminal Server  by mqtechnologies.com. Http & Https redirec...
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SWYXIT logon issues
November 22nd, 2012
Categories: Uncategorized
Ensure time is correct on SWYX server and client machines
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Teamviewer and SWYX
November 22nd, 2012
running teamviewer on a SWYX server may cause the config datastore to crash Teamviwer utilises TCP port 9094 at times  [TeamViewer_Service.exe]   TCP    127.0.0.1:9094         127.0.0....
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Hybrid Cloud Computing
November 1st, 2012
Categories: Cloud, IT Support
Our Hybrid Cloud solution provides a redundant and reliable platform to gain quick access to data and applications whether onsite at the office or working from a remote location. This is achieved by h...
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Career In IT? We Are Currently Seeking A Graduate Engineer!
April 25th, 2012
Categories: Careers
Ideally suited to recent graduates or someone who has recently embarked on a career in IT. The environment will provide you with a grounding in a broad range of technologies, develop your communicatio...
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SEO and Copywriting Internship
April 25th, 2012
Categories: Web Marketing
Want to become an SEO engineer, copywriter or designer? Just finished university or you may be taking a year out of university and looking to gain valuable experience? Then maybe you should consider a...
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IT Support Paddington / New Office
April 12th, 2012
Categories: IT Support
Knowall IT is excited to announce that we have opened a new office based right next to Paddington station. If you're looking for local IT support in Paddington then please don't hesitate to get in ...
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Migrate To Hosted Exchange 2010 To Cut Costs
March 19th, 2012
Categories: Cloud
Are you thinking about getting rid of your onsite exchange server and moving to Hosted Exchange? Knowall Hosted Exchange delivers Microsoft Exchange email in the cloud, enabling business users to acc...
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IT Support London
February 24th, 2012
Categories: IT Support
Knowall IT Ltd is London's leading outsource IT supplier for the SME market with over 500 SME businesses trusting Knowall's advice, support and resources to keep their technology working efficiently. ...
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Are You An IT Consultant And Want To Make Commission?
February 15th, 2012
Categories: Uncategorized
You can now earn commission by recommending Knowall ITs services. Knowall IT will pay recommenders/resellers 10% re-occurring commission on any IT Support, Project Engineer or Managed Service...
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Will The 2012 Olympics Effect Our Broadband?
January 6th, 2012
Categories: Broadband
London is expecting millions of visitors during the period of the 2012 Olympic Games and that could potentially put an awful amount of strain on our UK networks. This could cause serious congestion r...
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Career In IT? We Are Currently Seeking A Graduate Engineer!
November 29th, 2011
Categories: Careers
Ideally suited to recent graduates or someone who has recently embarked on a career in IT. The environment will provide you with a grounding in a broad range of technologies, develop your communicatio...
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Career In IT? We Are Currently Seeking Experienced Engineers!
November 29th, 2011
Categories: Careers
Knowall IT is a young, expanding IT firm based in Kensington Olympia. We offer a clients a wide range of services, from; IT Support, Managed Cloud Services, & VOIP. We are seeking client facing f...
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Share Your Calendar By Using Delegate Access
November 28th, 2011
Similar to having an assistant help you manage your incoming paper mail, you can use Microsoft Outlook to allow another person, known as a delegate, to receive and respond to meeting requests or respo...
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How To Share Your Calendar In Microsoft Outlook
November 23rd, 2011
The default Calendar folder in Outlook is created in each Outlook profile. This folder cannot be renamed or deleted. 1. In Calendar, in the Navigation Pane, click Share My Calendar. NOTE If you are ...
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Is Your Business Well Connected?
November 11th, 2011
Categories: Swyx Telephony
Simon Froom, Director at Knowall IT explains how you can drive down costs in your organisation and deliver better customer service with the lates...
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How To Avoid Hidden Costs Of Unified Communications
October 18th, 2011
Categories: Swyx Telephony
Below is a great article on the IT Donut Blog from Michael Thomson who is the Drector of Engineering & Product Management over at Swyx. We all love Swyx at Knowall IT and it's the only telephony s...
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BT Power Failure And Why You Should Have A Failover Line
October 4th, 2011
Categories: Broadband
A power failure yesterday at one of BT’s major exchanges was causing huge ADSL issues all over the UK for the most part of the day. As we all know, businesses rely on the internet, without the inter...
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Can Cloud Computing Really Save Your Business Money?
September 26th, 2011
Categories: Cloud
Yes, cloud computing really can enable your business to save money on IT. Cloud computing enables cost savings because it is a service, a service your business can use to run the entirety if its IT, a...
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Deploying Bespoke Software Through The Cloud
September 16th, 2011
Categories: Uncategorized
Knowall IT works with a large number of software vendors offering the perfect cloud environment to deploy a bespoke piece of software throughout an organisation. If you are a software vendor or a c...
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Hosted Exchange 2007 / 2010
September 8th, 2011
Categories: Uncategorized
Knowall Hosted Exchange delivers Microsoft Exchange email in the cloud, enabling business users to access their email, calendar and contacts from anywhere and at any time. Delivered as a fully manage...
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Win a FREE Facebook Landing Page For Your Business.
August 16th, 2011
Knowall Media has recently launched a new website to promote it's Web Design and
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Swyx Wins Awards!
July 13th, 2011
Categories: Swyx Telephony
We are proud to hear that Swyx has won a number of awards recently! Winning the eco Award 2011 in Germany last week and now being crowned editors choice by UK magazine Businessinfo! We are proud to ...
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How to get listed & rankings on Google Shopping results
July 4th, 2011
In order to get rankings on Google Shopping results you need to first get your products listed in “Google Base” (www.google.com/base). [caption i...
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Knowall’s approach to Facebook!
June 23rd, 2011
Categories: Facebook support
Social networking has become the most popular form of communication which has led to a modern version of Word of Mouth marketing.  More and more people are choosing products/services based on what th...
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Blogging is a must for UK Businesses
June 21st, 2011
Categories: Web Marketing
Read the Forbes article, blogging gives people a real feel for you & your company, its culture. They can post comments and immediately engage with you....
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Facebook – why like your brand?
June 3rd, 2011
Categories: Web Marketing
Think about your Facebook content What consumers want from brands in social media is a topic that has been widely written about already, and is fairly well understood by marketers. Research from adve...
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Home Computer Repairs for West London
April 8th, 2011
Categories: IT Support
Engineers are available for Home Computers, PC, Mac & networking repairs and installs, in West London. Knowall now provide a guaranteed onsite service within 1 hour to: Chelsea, Kensingto...
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How to remove file association in windows 2007
March 31st, 2011
We had an issue over the last view days in which a few selected files where taking a long time to open and often crashing in office 2007. The issue that was occuring was that the document was looking...
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How to change or add voice messages in Swyx Call Routing Manager
March 23rd, 2011
Categories: Swyx Telephony
How to change or add voice or voicemail message within Swyx Call Routing Manager Make the recording and save it as a unique file name. Log on to swyx server and c...
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SwyxWare 2011 Change to Licensing
March 11th, 2011
Categories: Swyx Telephony
Swyx has made some nice changes to the licensing in it's latest release of SwyxWare 2011 (Due end of April) Firstly, we are now able to purchase the exact number of user licences needed! Secondly, ...
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Deploying printers to XP in Windows 2008 AD environment
March 10th, 2011
Categories: IT Support
To control printers through Windows 2008 & Group Policy in an XP client environment. 1. Download and install Group Policy Preference Client Side Extensions for Windows XP (KB943729) or/and Vista....
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SwyxWare 2011
March 4th, 2011
Categories: Swyx Telephony
Swyx is soon to be releasing their latest upgrade - SwyxWare 2011. SwyxWare 2011 is going to have some cool new features and we've heard that it is due for release late April, early May.
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Adding a Windows 2008 SBS server to a 2003 AD network as a HyperV virtual machine
February 8th, 2011
Our client who already runs a Windows 2003 Standard Domain Controller plus backup servers and Exchange 2003 wanted to add a new Windows 2008 Small Business Server to their network. A 2008 SBS server i...
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Windows 2008 network discover cannot share files or see other servers
January 31st, 2011
Usual course is to enable network discovery, in networking. In some instances you may enable network discovery and the change do not hold. Ensure the following services are automatic and started - ...
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Loss of networking Microsoft 2003 server
January 31st, 2011
Complete loss of networking in and out, trying administrative tools>services>IPsec services - did the service fail to start. Disable the service. Reboot the server, re-enable & start IPsec S...
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Exchange Mailbox Store Fails to Mount – use eseutil & ISINTEG
January 29th, 2011
If your Exchange information store fails to mount due to corrupt or other errors, use the inbuilt eseutil and Isinteg tools, found in c:\program files\exchsrvr\bin\. Prior to running the eseutil, ensu...
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Moving over to us is simple!READ MORE - 3 STEPS