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Vodafone network down
June 19th, 2020
Resolved
12:47: we received reports of incoming calls not working correctly. We I have identified this to be ...
Intermittent connection issues in to data centre
May 19th, 2020
Resolved
UPDATE @ 17:52 Pulsant have identified the issue as a Denial of Service attack (DDOS)...
Upstream Voice Provider Issues
January 31st, 2020
Resolved
One of our upstream voice providers, Gamma...
Knowall Hosted Exchange Emergency Maintenance
November 19th, 2019
Resolved
Some users may be affected by some emergency out of hours maintenance which is being performed on ou...
Microsoft Exchange Online – Can’t access email
January 24th, 2019
Resolved
Current status: We've completed our deployment of domain controllers and we're per...
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Blog

Latest Posts - Success Story – Duo MFA

Security is a key focus for our business and we are constantly implementing improved security solutions across our clients. We recently rolled out Duo MFA across 264 users across our clients offices, further protecting their network and credentials from cyber threats.
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Azure Broadband Careers Cloud Data Backups Exchange Facebook support Iphone IT knowledge base IT Support Remote Apps Remote Desktop Sage Security Success Stories Swyx Telephony Tech Testimonial Thought of the day Tips, Tricks and Tutorials Uncategorized VOIP Web Marketing Web Portfolio Windows
Success Story – SWXY Call Routing
October 23rd, 2020
Categories: IT Support, Swyx Telephony, VOIP
Levelling up a clients phone system with the implementation of Swyx Extended Call Routing. The client...
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Secure the Home Office
September 25th, 2020
Categories: Cloud, Data Backups, IT knowledge base, IT Support, Remote Desktop, Tech, Tips, Tricks and Tutorials
Keep your devices up to date Updating and installing the latest patches remains the most important thing you can do to protect a device, whether it is your organisations or your ow...
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Is your business protected by multi-factor authentication (2FA)? It needs to be…
September 7th, 2020
Categories: IT knowledge base, IT Support, Security
Multi-factor authentication (MFA) or two-factor authentication (2FA) are increasingly being made mandatory by organisations as they try to counteract the prevalence of phishing attacks and au...
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Convert your Existing Software and Applications to the Cloud
May 5th, 2020
Categories: Cloud, IT Support, Sage, Tech
Do you have a critical line of business application that you are still running on your local server or installed on your local PCs? Are you looking for a way to migrate this to the cl...
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We are here – Ready to help!
April 27th, 2020
Categories: IT Support
As we enter week 6 of the lockdown, Knowall IT would like to offer its hand out. Over the past 5 weeks, we have been working around the clock to support our clients and ensure they are able to functio...
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Getting through the COVID-19 lockdown and beyond
April 2nd, 2020
Categories: Cloud, IT Support, Remote Apps, Remote Desktop, Tech, Tips, Tricks and Tutorials, VOIP
We’re in this together! So, your mind is spinning with how quick things are changing at the moment - we understand, we’re in this together. Here’s the good news. At Knowall I...
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COVID-19: How to work from home. The right way
March 17th, 2020
Categories: IT knowledge base, IT Support, Remote Apps, Remote Desktop, Swyx Telephony
Many of our clients have issued mandatory work-from-home policies due to the rapid spread of COVID-19.It’s safe to assume that moving to the “home office” w...
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Office 365 Multi-Factor Authentication (MFA)
February 20th, 2020
Categories: Cloud, IT knowledge base, IT Support
MFA is a security tool that verifies a users identity by requiring 2 or more layers of authentication before granting the user access. MFA is an effective way to provide enhanced security in a worl...
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I’m still on Windows 7 – what should I do?
January 24th, 2020
Categories: IT Support, Tips, Tricks and Tutorials, Windows
Windows 7, which was launched in 2009, has now come to the end of its supported life as of the 14th January 2020. It will not stop working, but it will stop receiving security updates, which will resu...
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Tips for protecting your business against phishing scams – PART 1
November 4th, 2019
Categories: IT knowledge base, IT Support, Tips, Tricks and Tutorials
Did you know Phishing currently accounts for 90% of data breaches with 30% of Phishing emails being opened? Most of the time these phishing scams can be prevented with a bit of simple know-how. It'...
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With the death of RemoteApps through Azure Knowall offers alternatives
July 4th, 2018
Categories: Azure, Cloud, IT Support, Remote Apps, Remote Desktop, Tech
Azure RemoteApp was a feature of Azure and was available only via Azure Service Management (ASM) and not in Azure Remote Management (ARM/CSP). It provided a very easy way to deliver Remote Des...
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iPhone Calenders not synchronising Exchange / Office 365 – due to multiple calenders
February 15th, 2018
Categories: Exchange, Iphone, IT Support, Tech, Tips, Tricks and Tutorials
If iPhone calendars aren’t syncing from the iPhone to Outlook, but they are syncing from Outlook to the iPhone, then the user is not selecting the right calendar when adding an entry. The simplest f...
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Database Development
August 26th, 2016
Categories: Data Backups, IT Support, Tech
For clients wishing to develop a new database for the business or re-develop an existing one , Knowall IT works with leading database developer Inventica. Inventica are specialists in bespoke Access ...
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What is a Private Cloud?
August 26th, 2016
Categories: Cloud, IT Support, Tech, Tips, Tricks and Tutorials
Private cloud is a type of cloud computing that delivers similar advantages to public cloud, including scalability and self-service, but through a proprietary architecture. Unlike public clouds, which...
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Sound Issues when Running Swyx and Skype for Business
April 25th, 2016
Categories: Cloud, IT Support, Swyx Telephony, Tips, Tricks and Tutorials, VOIP
Have you experienced sounds issues when running Swyx and Skype for Business side by side? Are you hearing multiple dial tones when answering a call?     Our advice is to:...
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Guide to Upgrading your PC to Windows 10
April 25th, 2016
Categories: IT Support, Tips, Tricks and Tutorials
If you’re currently running Windows 7 or Windows 8.1, you’re eligible for Microsoft’s free upgrade to Windows 10. Windows 10 has now been on the market for a long enough period of time to ensure...
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Run Sage on a Mac or an iPad
March 16th, 2016
Categories: IT Support
Hosting applications in the Cloud provides customers with an alternative deployment solution to the in-house model. Hosting is designed through a consultative approach to ensure your data and applicat...
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Knowall IT – West London Business Award Winners
November 27th, 2015
Categories: Cloud, IT Support
Congratulations to everyone at Knowall IT for winning the Innovation in Business award at the West London Business Awards Dinner last night.
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Summary of memorable things you can do when Technology works
February 5th, 2015
Categories: Cloud, IT Support, Swyx Telephony, Thought of the day
So gents… I am on a high-speed train from Leipzig to Frankfurt, sitting at the restaurant (Italians travel with style).  I am connected to the German telecom hotspot and I have VPNed in. Claudio ...
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Windows XP Support Ending on 8th April 2014
April 7th, 2014
Categories: IT Support
8th April signifies the End of support for Windows XP. From that date you will no longer have access to Windows XP software updates, security updates, hotfixes, free support options or online technica...
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Outlook 2011 Will Not Open On Mac
January 28th, 2014
Categories: IT Support, Tips, Tricks and Tutorials
When outlook 2011 won’t open on a mac How to rebuild your identity database Step 1: Quit all applications You must quit all applications before...
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Error when connecting to Windows Server 2012 from a Windows XP Machine
January 24th, 2014
Categories: Cloud, IT Support
"The remote computer requires Network level authentication which your computer does not support." This error may occour when connecting to a Windows Server 2012 environment from a Windows XP machine ...
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Microsoft Remote Desktop apps for iOS and Android
October 23rd, 2013
Categories: IT Support, Tips, Tricks and Tutorials
After what seemed like an absurd amount of time, Microsoft has released the first official Remote Desktop client for 
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How To Setup A Blackberry On BES
September 25th, 2013
Categories: IT Support, Tips, Tricks and Tutorials
Blackberry: How to Setup BES. First check Email settings See if there is ...
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Cloud Antivirus Management – Benefits and Comparison
August 23rd, 2013
Categories: Cloud, IT Support
The ever-increasing availability of faster, wireless network access, wirelessly enabled laptops and other devices are turning the traditional office into an un-tethered workspace that can happen just ...
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Symantec firewall filtering traffic on a Hyper-V virtual network adapter
May 9th, 2013
Categories: Cloud, IT Support
We have found that implementing Symantec end point on host HyperV machines can effect the ability of VMs to receive traffic, i.e. the host machines AV is filtering traffic on the virtual machines netw...
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Professional IT Support for Charities and Non-Profit Organisations
April 15th, 2013
Categories: IT Support
We have over 10 years of experience implementing, maintaining and supporting affordable IT solutions for Charities and non-profit organisations. Our team of reliable, friendly and knowledgeable engin...
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Teamviewer and SWYX
November 22nd, 2012
Categories: IT Support, Swyx Telephony
running teamviewer on a SWYX server may cause the config datastore to crash Teamviwer utilises TCP port 9094 at times  [TeamViewer_Service.exe]   TCP    127.0.0.1:9094         127.0.0....
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Hybrid Cloud Computing
November 1st, 2012
Categories: Cloud, IT Support
Our Hybrid Cloud solution provides a redundant and reliable platform to gain quick access to data and applications whether onsite at the office or working from a remote location. This is achieved by h...
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IT Support Paddington / New Office
April 12th, 2012
Categories: IT Support
Knowall IT is excited to announce that we have opened a new office based right next to Paddington station. If you're looking for local IT support in Paddington then please don't hesitate to get in ...
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IT Support London
February 24th, 2012
Categories: IT Support
Knowall IT Ltd is London's leading outsource IT supplier for the SME market with over 500 SME businesses trusting Knowall's advice, support and resources to keep their technology working efficiently. ...
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Share Your Calendar By Using Delegate Access
November 28th, 2011
Categories: IT Support, Tips, Tricks and Tutorials
Similar to having an assistant help you manage your incoming paper mail, you can use Microsoft Outlook to allow another person, known as a delegate, to receive and respond to meeting requests or respo...
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How To Share Your Calendar In Microsoft Outlook
November 23rd, 2011
Categories: IT Support, Tips, Tricks and Tutorials
The default Calendar folder in Outlook is created in each Outlook profile. This folder cannot be renamed or deleted. 1. In Calendar, in the Navigation Pane, click Share My Calendar. NOTE If you are ...
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Home Computer Repairs for West London
April 8th, 2011
Categories: IT Support
Engineers are available for Home Computers, PC, Mac & networking repairs and installs, in West London. Knowall now provide a guaranteed onsite service within 1 hour to: Chelsea, Kensingto...
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Deploying printers to XP in Windows 2008 AD environment
March 10th, 2011
Categories: IT Support
To control printers through Windows 2008 & Group Policy in an XP client environment. 1. Download and install Group Policy Preference Client Side Extensions for Windows XP (KB943729) or/and Vista....
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