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Latest Post - When will the PSTN switch-off happen? Everything you need to know before 31 January 2027

TL;DR: The UK's analogue phone network shuts off on 31 January 2027 — around 7 months from today. Openreach is permanently retiring the PSTN (Public Switched Telephone Network) on 31 January 2027 — the deadline is locked and won't be delayed again. Legacy line rental prices are rising in three steps through 2026, effectively doubling by October. Businesses that do nothing risk being defaulted to a basic emergency-only fallback with no normal calling ability. Moving to a cloud-based VoIP system now avoids the price hikes and gives you time for a smooth, planned migration.
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Can I run Claude inside Microsoft 365? Yes — here’s how
July 1st, 2026
Categories: AI
TL;DR: Yes, Copilot can now run on Claude and other models — here's how and when it makes sense Microsoft 365 Copilot is no longer ...
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How AI is transforming call centre operations — from recordings to real-time intelligence
April 28th, 2026
Categories: AI
TL;DR: AI turns every call into structured intelligence — automatically. AI transcription converts every call into searchable, stru...
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AI in 2026: from experiments to operations
March 19th, 2026
Categories: AI
TL;DR: AI is no longer experimental. It's running enterprise operations right now. Agentic AI is handling real workflows end-to-end, not just an...
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AI Call Transcription for Business: Captured, Summarised and Synced to Your CRM
March 10th, 2026
Categories: AI
Imagine having a full overview of every call your staff makes — summarised, searchable, and automatically logged in your CRM. No more guesswork. No more relying on someone to remember to write it up...
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