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Important: Connectivity Issues Affecting a Subset of Clients
October 3rd, 2024
Resolved
We are receiving multiple reports of connectivity issues, across a subset of our clients. Our dia...
Networking connectivity issues
February 12th, 2024
Resolved
Dear Customer, We're reaching out to inform you about ongoing networking connectivity issues affe...
Microsoft 365 bounce back issue
July 18th, 2023
Resolved
RESOLVED M365 has resolved the issue and notified the small set of users that were affected. U...
Intermittent connectivity
May 16th, 2023
Resolved
We have identified the root cause of the issue, there were some low level Denial of Service attacks ...
Microsoft 365 Tenants, sending mails
March 1st, 2023
Resolved
UPDATE - 2nd March 7:29am Emails bouncing to Microsoft 365 recipients [Resolved] Microsoft have ...
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Blog

Latest Post - Keep Your Business Secure After Windows 10’s End of Life

As Microsoft has announced, Windows 10 will reach its end of life on October 14, 2025. After this date, no further security updates, patches, or technical support will be available. This will leave your PCs and laptops exposed to security vulnerabilities, putting your business at risk. We understand that this can be a daunting change, but don’t worry – we are here to help. Here’s how we can support you every step of the way: How We Helped Recently, we assisted a client with a smooth transition from Windows 10 to Windows 11. The process was seamless and structured, ensuring minimal disruption to their business operations. Our Approach: We took a ph...
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Why Microsoft 365 Defender is a Must-Have for Shared Mailbox Security
March 28th, 2023
Categories: IT knowledge base
In today's digital landscape, shared mailboxes have become a popular choice for businesses looking to streamline their email communication. However, with the convenience of shared mailboxes comes a un...
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You should upgrade your website to Google Analytics 4 as soon as possible
June 5th, 2022
Categories: IT knowledge base
Google has officially announced the sunset date for the previous generation of Google Analytics known as Universal Analytics. The official date announced is July 2023, the universa...
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Five interesting facts about Computers (PART 2)
April 25th, 2022
Categories: IT knowledge base
Over the years computers have shaped the world. And have advanced at rapid speeds. Here are five facts about computers that you might not know (Part 2): 1# About 6000 New viru...
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Did you know we offer multiple partnership schemes?
February 18th, 2022
Categories: IT knowledge base, IT Support, Tips, Tricks and Tutorials
Knowall’s Channel Partnership Programme is all about helping your company to extend and maximize your business opportunities and profits. Provide additional cloud services to you...
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Computer feeling a bit slow? Few tips to speeding your PC up
October 26th, 2021
Categories: IT knowledge base, IT Support, Security, Tips, Tricks and Tutorials
There are several factors as to why your computer might be feeling slow. We'll explain a few reasons why. And how you could speed things up. Not enough RAM -
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Not using a central Lead Management System? Might be time to upgrade to one. Here’s why.
October 20th, 2021
Categories: IT knowledge base, Tips, Tricks and Tutorials, Web Marketing
Lead data is valuable - Regardless of a lead converting or not, capturing this information and the journey is extremely important to your marketing efforts down the line. Having al...
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What is a Mesh WiFi? And do I need it?
October 12th, 2021
Categories: Broadband, IT knowledge base, Tech, Tips, Tricks and Tutorials, WiFi
What is a Mesh WiFi system? Mesh WiFi systems are made up of a group of wireless devices that work together to spread your WiFi network across your office or home reducing any dead zones/spots...
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WiFi 6 – What is it? And is it much faster than they say it is?
September 30th, 2021
Categories: IT knowledge base, Tech, WiFi
If your home or office uses a WiFi network, you might be accustom to the odd drop in connect and speeds. It might be worth upgrading to WiFi 6. What is WiFi 6? First of all, you...
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Why you should be wary of using to many WordPress plugins on your site
September 6th, 2021
Categories: IT knowledge base, Security, Tips, Tricks and Tutorials, Web Marketing, Wordpress
One of the biggest things about Wordpress is the vast number of plugins available to download. You can think of a Wordpress plugin like downloading apps on your iPhone - With a maj...
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What is a remote desktop? And how can it benefit your business?
August 24th, 2021
Categories: Cloud, IT knowledge base, Remote Desktop, Tips, Tricks and Tutorials
Our world is ever changing, and in the past couple years many companies have been forced to move their businesses onto the cloud and allow staff to connect remotely. Today we going to explain (In l...
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Why does my site need an SSL certificate?
August 20th, 2021
Categories: IT knowledge base, Security, Tips, Tricks and Tutorials
You might be thinking - Why does my site need an SSL certificate? What does it do? No matter how simple your site is, if you don't have an SSL certificate associated to it - your s...
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How to download Windows 11 once it’s available
July 26th, 2021
Categories: IT knowledge base, Tips, Tricks and Tutorials, Windows
Windows 11 will to be releasing this year. And if you're already a Windows 10 user, it will be free to upgrade to Microsoft's newly redesigned operating system. As long as your PC meets certain minimu...
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The new Whatsapp hacking scam – And how to protect your account
May 19th, 2021
Categories: IT knowledge base, IT Support, Security, Tips, Tricks and Tutorials, Uncategorized
In the last few years the the Facebook-owned messaging platform Whatsapp has been in the media for security issues. However there is a new WhatsApp hack doing the rounds. And its stupidly simple to ex...
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Swyx & Microsoft Teams – A very strong connection
May 12th, 2021
Categories: IT knowledge base, IT Support, Swyx Telephony, VOIP
Swyx and Microsoft Teams On Swyx 12.30 you can now synchronise the presence status on your Teams with Swyx. This now makes it possible, to control a parallel call in the Swyx clien...
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What does the FCA consider to be “effective cyber security practice?”
January 29th, 2021
Categories: Data Backups, IT knowledge base, IT Support, Security, Tech
Whats effective cyber security practice? Risk management You need to know what info you hold and why you ...
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Secure the Home Office
September 25th, 2020
Categories: Cloud, Data Backups, IT knowledge base, IT Support, Remote Desktop, Tech, Tips, Tricks and Tutorials
Keep your devices up to date Updating and installing the latest patches remains the most important thing you can do to protect a device, whether it is your organisations or your ow...
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Is your business protected by multi-factor authentication (2FA)? It needs to be…
September 7th, 2020
Categories: IT knowledge base, IT Support, Security
Multi-factor authentication (MFA) or two-factor authentication (2FA) are increasingly being made mandatory by organisations as they try to counteract the prevalence of phishing attacks and au...
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Microsoft Teams Direct Routing – Give Teams a Voice
July 6th, 2020
Categories: Cloud, IT knowledge base, Swyx Telephony, VOIP
Microsoft Teams is the fastest growing application in the history of Microsoft. Teams is included in all Microsoft 365 Enterprise plans and most Business plans. You may already use it for your in-hous...
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Office 365 is now Microsoft 365
May 26th, 2020
Categories: Cloud, Exchange, IT knowledge base
As of April 21 2020, Office 365 has officially become Microsoft 365. To start with, you may be wondering if there are any changes to your current subscriptions and costs. The good ne...
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Concerned about the Coronavirus and business continuity?
March 30th, 2020
Categories: Cloud, IT knowledge base, Remote Apps, Remote Desktop
#30th March - UPDATE ALL Knowall IT Support Staff are now servicing you from home, we remain @ 100% staffing capacity, to ensure we continue to offer excellent levels of supp...
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COVID-19: How to work from home. The right way
March 17th, 2020
Categories: IT knowledge base, IT Support, Remote Apps, Remote Desktop, Swyx Telephony
Many of our clients have issued mandatory work-from-home policies due to the rapid spread of COVID-19.It’s safe to assume that moving to the “home office” w...
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Benefits of allowing employees to work remotely
March 10th, 2020
Categories: Cloud, IT knowledge base, Remote Apps, Remote Desktop, Swyx Telephony, Tech
Remote working is a trend that is not slowing down anytime soon. Its predicted that 38% of the populations full-time employees will be doing their work remotely within the next decad...
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Local Presence Dialling including Mobiles
March 1st, 2020
Categories: IT knowledge base, Swyx Telephony, VOIP
People are nearly four times more likely to answer calls from local numbers and we’ve developed a platform that will display a local number when not only dialling a landline, but also the end users ...
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Office 365 Multi-Factor Authentication (MFA)
February 20th, 2020
Categories: Cloud, IT knowledge base, IT Support
MFA is a security tool that verifies a users identity by requiring 2 or more layers of authentication before granting the user access. MFA is an effective way to provide enhanced security in a worl...
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Tips for protecting your business against phishing scams – PART 3
January 2nd, 2020
Categories: IT knowledge base, Tech, Tips, Tricks and Tutorials
This weeks post is a continuation of previous weeks Phishing tips and tricks. See last weeks p...
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Tips for protecting your business against phishing scams – PART 1
November 4th, 2019
Categories: IT knowledge base, IT Support, Tips, Tricks and Tutorials
Did you know Phishing currently accounts for 90% of data breaches with 30% of Phishing emails being opened? Most of the time these phishing scams can be prevented with a bit of simple know-how. It'...
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konftel 300wx DECT Conference Phone Keeps Coming Up With Line In Use
July 7th, 2015
Categories: IT knowledge base, Swyx Telephony, Tech, Tips, Tricks and Tutorials, VOIP
If you're pairing your konftel 300wx DECT conference phone with a Gigaset N300 IP DECT base station in order to make the conference phone connect to a VoIP phone system such as the
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