When outlook 2011 won’t open on a mac

How to rebuild your identity database

Step 1: Quit all applications

You must quit all applications before you continue with the following steps. To quit an application, click the <application name> menu on the toolbar (top), and then select Quit. If you cannot quit an application or do not know how, hold down the Command and Option keys, and then press Esc on your keyboard. Select the application in the Force Quit Application window, and then select Force Quit. Click Force Quit to quit the application.

When you are finished, click the red close button in the upper-left corner to close the window.

Step 2: Discover and back up the current identity

To back up your identity, follow these steps:

1. In the Finder, click Go, and then click Home. Open the Documents folder.
2. Open the Microsoft User Data folder.
3. Control-click or right-click the Office 2011 identities folder, and then select Duplicate. A copy of the folder is created.
4. Quit all applications.

You have created a backup of your identity (or identities) and are ready to continue.

Note This backup can be used by third-party database recovery software, which generally work better on non-rebuilt identities.

Step 3: Rebuild the database

1. Quit all applications.
2. Hold down the Option key on the keyboard, and then start Outlook 2011.Note You can also browse to the Database Utility by opening the Application folder and then opening the Microsoft Office 2011 folder. Open the Office folder, and then double-click Microsoft Database Utility.app.
3. In the Database Utility window, select the database that you want to maintain, and then click Rebuild.
4. The Rebuilding Main Identify window will open and show the progress. When the operation is completed, you will receive the message “Your database was rebuilt successfully.”
5. Click Done.

Start Outlook and see whether the problem is resolved