Managed IT Support

You’ve got enough to worry about. Let us handle the IT

With over two decades of expertise in supporting and fortifying client networks, coupled with managing our robust Enterprise Cloud Platform, we are committed to delivering top-tier IT support and cloud services tailored for businesses.

SUPPORT FROM

£18.00per user/month

Unlimited access to helpdesk during standard business hours
Commitment to response times, ensuring timely resolution of issues.
All support requests logged via our ticketing system and tracked through to completion
Monthly reporting of all support activity, allowing you to stay informed about the support services provided.
Existing network components are supported, ensuring their smooth operation.

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Sylvester

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Support Features

24/7 ACCESS TO HELPDESK

We operate around the clock and you’ll be able to get our support whenever required

TRUSTED IT PARTNER

We will become your IT partner and take ownership of all IT issues and projects moving forward

ONSITE ENGINEERS WITHIN THE HOUR

For any issues that cannot be resolved by our help desk, we guarantee an engineer onsite within the hour

CLEAR COMMUNICATION

Clear communication is at the heart of what we do and we will always be open and honest in our advice

GUARANTEED FASTER RESPONSE TIMES

We guarantee an Immediate response from our London helpdesk - no receptionists or call queuing

Knowall’s security suite

Enforce Knowall’s security suite to ensure a strong Cyber security posture

Network Monitoring

Monitoring of critical network services 24/7 including, internet, data backups, 365 and endpoint security

Existing component support

Existing network components are supported, ensuring their smooth operation

We will become your trusted IT Partner, working with you to develop a Road Map to support & enable business efficiencies and security.

Our proactive approach ensures highly responsive assistance for day-to-day IT queries, complemented by 24/7 network security monitoring, comprehensive helpdesk support, and strategic Cyber Security consulting.

Our IT Support and network security service is a fully inclusive package where we become your IT department, taking full ownership of all IT issues for a fixed monthly fee. This proactive service is designed to identify and resolve potential issues before they affect your business. It also includes working closely with your management team to advise on IT strategy, ensuring that IT best supports your goals.

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Why Knowall

24/7 proactive Monitoring and unlimited support

With our around-the-clock proactive monitoring and unlimited support, you can always depend on our team of experts. Rest easy knowing your IT infrastructure is well-managed, freeing you from IT concerns.

Reduce costs with a fixed monthly fee

Knowall provides IT support services for a fixed monthly fee, allowing you to budget accurately and avoid unexpected costs. This fee is often lower than the expense of hiring a full-time IT employee.

Proven Knowall’s expertise

Our team of experts will help you choose and implement the right IT solutions for your business needs. We resolve technical problems quickly and effectively, enhancing productivity and efficiency, and saving you time and money.

Have a question?

Speak with Sylvester

We're here to help with all your IT needs. Whether you have questions about our services, need technical support, or want to discuss how we can assist your business, our team is ready to assist you.

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KPIs: Management Reporting

The Knowall IT Help Desk is your single point of contact for assistance with all IT support queries. All enquires are logged, assigned a ticket number, and tracked through to completion.

REAL TIME METRIC OF HELPDESK TICKETS

Accessible from any web-enabled device, our Active Ticket Wall Board is a dynamic tool available through our web portal. This tool allows your company's management to view current ticket statuses, track the resolution process, and identify outstanding issues. This transparent approach enhances communication and enables quick decision-making regarding IT support priorities.

REAL TIME METRIC OF NETWORK STATUS

Our Dashboard Access provides a comprehensive view of real-time metrics regarding the status of your network infrastructure. Specifically tailored to emphasise the critical components of your network, including servers, firewalls, and routers, this feature offers unparalleled insight into their operational health of the system.

Through our intuitive interface, you can monitor the performance, availability, and security of your networking equipment at a glance. Our utilisation of Graylog ensures thorough monitoring of activities across all networking devices, enabling proactive identification of potential issues and swift resolution.

CUSTOMER SATISFACTION

Our Dashboard Access provides a comprehensive view of real-time metrics regarding the status of your network infrastructure. Specifically tailored to emphasise the critical components of your network, including servers, firewalls, and routers, this feature offers unparalleled insight into their operational health of the system.

Through our intuitive interface, you can monitor the performance, availability, and security of your networking equipment at a glance. Our utilisation of Graylog ensures thorough monitoring of activities across all networking devices, enabling proactive identification of potential issues and swift resolution.

GENERAL REPORTING

In addition to our proactive feedback loop and live ticket monitoring, we provide comprehensive insights to our clients through monthly ticket reports. These reports are a valuable resource, offering detailed analyses of key metrics that reflect the performance and efficiency of our IT support services. Our monthly ticket reports outline a range of essential metrics, including the total number of tickets raised and closed within the reporting period. This provides a clear snapshot of the volume of support requests handled by our team, demonstrating our responsiveness to client needs.

By providing clients with these detailed monthly ticket reports, we aim to empower informed decision-making and facilitate open communication regarding the performance of our IT support services. Through this commitment to transparency and accountability, we continuously strive to exceed client expectations and drive organizational success.

Network Management

Knowall will provide comprehensive monitoring of critical systems 24/7 to ensure everything runs smoothly. We will work with you to determine which devices need to be monitored.

BACKUP MANAGEMENT

Knowall will monitor all backups systems for any failures or technical issues. Any alerts are addressed as a matter of priority on a daily basis

DISASTER RECOVERY PLANNING

We will review the current infrastructure with a view to ensuring business continuity

PATCH MANAGEMENT

We will review the existing patch management processes and liaise with vendors to ensure comprehensive firmware and software updates are applied

SITE, NETWORK, HARDWARE AND SOFTWARE AUDIT

Clear communication is at the heart of what we do and we will always be open and honest in our advice

Business Enabler

Let us worry about the IT while you focus on your business

Human Touch

IT Support with a personal approach to customer services

Stay Ahead

Our proactive approach ensures you remain at the forefront of technology

What our clients say

I would like to thank Chris for his patience and support with my sync problems this morning.

Elizabeth

The visit to my office to set up the new computer and navigate the required Applications for my business was done with the utmost professionalism and made very clear and left me with a good feeling wi...

Mark

Moved to write this review after 2 years of Knowall support after exceptional service from Ryan recently. He resolved a major problem quickly and creatively, being extremely proactive assisting with a...

Stella

On a personal level, my dealings with Knowall are excellent, and they are very responsive. They look after our support, infrastructure, purchases, software and upgrades. Would definitely recommend. St...

Iain / Lodge Brothers

Good day Mike I would like to thank you for your support with this audit. The auditor was happy to recommend us for certification, which is an amazing outcome considering it was our first time. We ...

FN / The Flame Lily HQ

Dear Simon

I thought I would let you know what amazing service we had from Chris Fear on Tuesday .He was efficient quick and thorough .

TBC Management

Morning Simon and all, I have been speaking with Mandy this morning as following support received promptly from Chris to rectify my protection software I realised I should have asked him to fix my ...

Sheila / LB

Hi Simon I Just wanted to say a huge thank you for today and hanging in there with with the building IT to complete the job 😅 your ongoing support with the business is appreciated! Ha...

Danni / Danni Asanti

Can I just say “ Thanks” too you and your team for your Help in Moving offices to temporary working It was a Hectic time for all of us All the best

Graham / IBS Blowers

Dear Simon, I just wanted to pass on our thanks, via you, to Paul Fallows, who has consistently gone above and beyond in his dealings with Chelsea Funeral Directors. He is always polite and courteo...

Jonathan / Chelsea Funeral Directors

Hi Simon, Just wanted to let you know that I have had several excellent interactions with your IT support worker Paul. He was very helpful, went out of his way to make me feel as though I am not a...

Chris Miller | Carer Support Worker / Northamptonshire Carers

Sir, I am writing to you as I wish to pass on my thanks for the professionalism of one of your staff, Mr Paul Fallows Althi. I phoned Paul with regards to support with the transfer of document...

Matthew Ellmer / Grenadier Guards

Dear Simon Thank you so much for fixing in my Graphic Card, sorting out the Ethernet connection so quickly when you visited this morning. I thought you would have been taking a couple of hours but...

Mehbs / Sacred Lotus Design

Hi Mike Just wanted to say thanks for all the help and support we've had lately getting up and running with the new hosting service. We've always received high quality assistance and patience whic...

Sam Sherwin / Sherwin Business Systems

It looks as if you have managed the impossible and supervised a fairly painless migration. There’s only one way to achieve that, and that is good planning and hard work. There will still be loads...

Simon.D

I’m delighted with your Sage solution- it’s one of the best tech related business decisions we’ve made. Sage is faster, more reliable and easier to use than it was when we hosted it locally, plu...

Ben Biscoe / Director, Fairyglass Ltd

I have to say the service and the quality of provision/support you provide is exactly what I am looking for in a partner. My expectations are fully met. Keep up the good work!

Ian Cowan / Patrick Parsons

KnowAll IT were recommended to us by our ACT! and Sage consultant as he had other clients who used them. We moved from what was a quite reasonably spec'd AWS (Amazon Web Services) server and immediate...

Tim Edwards / Sure Track

Good morning Simon I hope that this email finds you in great form. I thought that I should drop you a line to let you know how happy I have been with the service provided by Knowall. This is really ...

I thought that I should drop you a line

Dear Michael You have made for very happy Brabazons - can't thank you enough for more-than-excellent service, speed and feed back and very much hope we have not gone onto 'client from hell' list. ...

Cresta

I was really impressed with Bernie and Simon yesterday – so helpful and professional. Just what we've been looking for.

DINTS

I just wanted to let you know that Bernard helped me solve a problem this morning and he did a marvellous job. He got my device working and I am well chuffed. Glad he’s on your team.

Tina / CUF Properties

Knowall are helpful even at the weekend! Their solutions especially Cerberus, keep on working.

Chester Zoo

…may I just take this opportunity to say that it has been a pleasure to have worked with you. (I am at this point very aware that it was of course you guys doing the ‘work’ part!) You have all b...

Martin Brudnizki Design Studio

We found Knowall to have the right balance of telephone support and on site IT Engineers to fix any problems that we have had this year, their technicians are first rate but importantly their remote s...

Marquee Hire

I have worked with Knowall for 8 years now. I continue to use them due to their ability to understand our business needs to supply excellent solutions to support our business processes. Combined with ...

The English National Opera

Having had Knowall manage our IT for several years there was no surprise when they exceeded our expectations with our recent office move, working into the night and on weekends to fit into our tight t...

The Security Watchdog

Thanks for your help today, great service from everyone at Knowall as usual!

West Country Fruit Sales

Knowall IT took over our IT system in July/August last year, when it was decided that we needed to move to the Cloud. It was complicated as many transitions go, we had three different companies sharin...

CUF Properties

Many thanks for all your great work and I very much hope that you are happy with the result as I am. When I have a little more time I would very much like to take you, Sam and Peter Day for a spot of...

Charlie / SGT

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IT Support Paddington London
18 Spring Street, Paddington, London, W2 3RA 020 7471 3270 support@knowall.net

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