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Award winning IT support in Paddington London - Delivering high performance cloud solutions 24x7, keeping your business connected
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An easy route to deliver your software as a Hosted Service
Knowall IT provides high performance, fully customisable, scalable hosting environments for software providers. We are not a bare metal service, instead we fully manage the process of enabling the delivery of your software as a hosted service so that that there is no need to employ specialist resources in-house, we will manage the process for you.
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What we offer
Our services, your name.
Experience
Knowall IT has extensive experience helping many software providers become Application Service Providers (ASPs) by delivering their software in an online, hosted model.
Providing IT
For each client, Knowall IT will provide a secure custom application hosting environment that will integrate with existing IT systems, such as email, file serving, phone systems and other databases.
Support
Knowall IT will provide technical support 24x7 with 99.99% uptime SLAs. All services as standard include full multi-site redundancy, offsite backups, redundant firewalls and enterprise security with OS patches and updates.
No Start-Up Cost
We wish to make it as easy as possible for Software Providers to get on board with Knowall and start selling their software as a hosted service. This is why we do not charge a setup fee for building the hosted environment.
Instant Delivery
Knowall IT will enable you to provision your Software as a Service through a turn key model, with minimal setup time per client.
Flexible Service and Support Options
Knowall can deal directly with the client for invoicing and first line support or Knowall can sit in the background, providing a white label service, so our partners maintain client ownership, invoice the client directly and provide 1st line support. Knowall will be there to offer 2nd and 3rd line support 24x7.
Hosted Software Enabler
Knowall provides an easy route for Software Providers to enable their software to be delivered as a hosted service. There is no need to invest time and money in re-writing the software for the web, instead we will take the existing software and deliver it with all its functionality from our fully redundant enterprise class hosting platform using remote desktop services.
Earn Recurring Revenue
All our Software Partners benefit from earning extra revenue on top of their usual software support and maintenance revenue. This takes the form of a recurring 10% on all monthly hosted fees, payable directly to the Software Partner, not just in the first year but for the duration their clients remain with us. In addition the partner can add whatever they like on top.
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What our clients say

Thank you, Mohammed, for helping me out today. Your customer service exceeded my expectations. You were friendly, patient, and thorough. I want you to know that you made...

Esther
Knowall as a company are a great provider & have good response times, but more than that, they have Ryan at the helm of alot of it. He's always there to help with literally anything you throw his w...
Ian
Dear Sylvester Albin International  required Cyber Essentials Plus certification to meet its contractual requirements t...
Albin International
Moved to write this review after 2 years of Knowall support after exceptional service from Ryan recently. He resolved a major problem quickly and creatively, being extremely proactive assisting with a...
Stella
Dear Sylvester Albin International  required Cyber Essentials Plus certification to meet its contractual requirements to third parties. The team at Knowall IT took over control of the matter an...
Tom / Albin International
On a personal level, my dealings with Knowall are excellent, and they are very responsive. They look after our support, infrastructure, purchases, software and upgrades. Would definitely recommend. St...
Iain / Lodge Brothers
Good day Mike I would like to thank you for your support with this audit. The auditor was happy to recommend us for certification, which is an amazing outcome considering it was our first time. We ...
FN / The Flame Lily HQ
Dear Support Team, Hope You're all well. This email is just to say many thanks for all Your help. Michael was here this morning, fixed everything and he didn’t leave until he double checked al...
Archangel Clinic
The laptop was waiting for me when I got to Bury St Edmunds! Just to say thanks for the prompt and effective response to my problem, especially to Chris who was a pleasure to deal with.
NC / Jaynic
Hi Simon/Mike, Kirsten and I just wanted to thank you for all your efforts since you took over from Ridgewall in getting us all sorted. I know we have had a few unforeseen thing...
Kirsten

Dear Simon

I thought I would let you know what amazing service we had from Chris Fear on Tuesday .He was efficient quick and thorough .

TBC Management
Morning Simon and all, I have been speaking with Mandy this morning as following support received promptly from Chris to rectify my protection software I realised I should have asked him to fix my ...
Sheila / LB
Hi Simon I Just wanted to say a huge thank you for today and hanging in there with with the building IT to complete the job 😅 your ongoing support with the business is appreciated! Ha...
Danni / Danni Asanti
Can I just say “ Thanks” too you and your team for your Help in Moving offices to temporary working It was a Hectic time for all of us All the best
Graham / IBS Blowers
Dear Simon, I just wanted to pass on our thanks, via you, to Paul Fallows, who has consistently gone above and beyond in his dealings with Chelsea Funeral Directors. He is always polite and courteo...
Jonathan / Chelsea Funeral Directors
Hi Simon, Just wanted to let you know that I have had several excellent interactions with your IT support worker Paul. He was very helpful, went out of his way to make me feel as though I am not a...
Chris Miller | Carer Support Worker / Northamptonshire Carers
Sir, I am writing to you as I wish to pass on my thanks for the professionalism of one of your staff, Mr Paul Fallows Althi. I phoned Paul with regards to support with the transfer of document...
Matthew Ellmer / Grenadier Guards
Dear Simon Thank you so much for fixing in my Graphic Card, sorting out the Ethernet connection so quickly when you visited this morning. I thought you would have been taking a couple of hours but...
Mehbs / Sacred Lotus Design
Hi Matt – What you have achieved in the time available is quite simply stunning. These guys have been running around like headless chickens for two weeks and you’ve sorted it in a few hours (of...
Simon.D / Simon.D
Hi Mike Just wanted to say thanks for all the help and support we've had lately getting up and running with the new hosting service. We've always received high quality assistance and patience whic...
Sam Sherwin / Sherwin Business Systems
It looks as if you have managed the impossible and supervised a fairly painless migration. There’s only one way to achieve that, and that is good planning and hard work. There will still be loads...
Simon.D
I’m delighted with your Sage solution- it’s one of the best tech related business decisions we’ve made. Sage is faster, more reliable and easier to use than it was when we hosted it locally, plu...
Ben Biscoe / Director, Fairyglass Ltd
I have to say the service and the quality of provision/support you provide is exactly what I am looking for in a partner. My expectations are fully met. Keep up the good work!
Ian Cowan / Patrick Parsons
KnowAll IT were recommended to us by our ACT! and Sage consultant as he had other clients who used them. We moved from what was a quite reasonably spec'd AWS (Amazon Web Services) server and immediate...
Tim Edwards / Sure Track
Good morning Simon I hope that this email finds you in great form. I thought that I should drop you a line to let you know how happy I have been with the service provided by Knowall. This is really ...
I thought that I should drop you a line
Dear Michael You have made for very happy Brabazons - can't thank you enough for more-than-excellent service, speed and feed back and very much hope we have not gone onto 'client from hell' list. ...
Cresta
I was really impressed with Bernie and Simon yesterday – so helpful and professional. Just what we've been looking for.
DINTS
I just wanted to let you know that Bernard helped me solve a problem this morning and he did a marvellous job. He got my device working and I am well chuffed. Glad he’s on your team.
Tina / CUF Properties
Knowall are helpful even at the weekend! Their solutions especially Cerberus, keep on working.
Chester Zoo
…may I just take this opportunity to say that it has been a pleasure to have worked with you. (I am at this point very aware that it was of course you guys doing the ‘work’ part!) You have all b...
Martin Brudnizki Design Studio
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