Hi Matt –
What you have achieved in the time available is quite simply stunning. These guys have been running around like headless chickens for two weeks and you’ve sorted it in a few hours (of very hard work!).
The really MASSIVE thing for them is the website. They had been told (by their previous suppliers) that it was totally gone with no possibility of recovery and had resigned themselves to having to shell out megabucks for a total re-build.
I will write formally when the dust settles but this is a personal thank you from me.