What are the EU Cyber Resilience Act (CRA) reporting obligations

What are the EU Cyber Resilience Act (CRA) reporting obligations — and do they apply to you?

September 15th, 2026

Categories: Security

TL;DR: The EU Cyber Resilience Act makes security a legal requirement for connected products, and UK businesses selling into the EU are in scope too. ...

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Immutable backups: your last line of defence against data loss

September 7th, 2026

Categories: Data Backups

TL;DR: Immutable backups stop deleted files from ever being purged, giving you a true last line of defence against data loss. Immutab...

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Our research flagged a new threat: phishing calls in a voice you trust

August 18th, 2026

Categories: Security

TL;DR: AI voice cloning has made phishing calls dangerously convincing — and UK businesses are in the firing line. Criminals can now clone a v...

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Free Cyber Essentials audit: is your certificate hiding a compliance gap?

August 5th, 2026

Categories: Cyber Essentials

TL;DR: A Cyber Essentials certificate means nothing if the controls behind it aren't real. We regularly audit new clients who hold va...

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We compared Aircall vs Swyx VoIP: what we found when we ran the numbers

July 27th, 2026

Categories: VOIP

TL;DR: We put Aircall and Swyx VoIP side by side. Here's what we found. The two systems match on the core essentials — calling, rou...

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What Apple’s lawsuit against OpenAI can teach SMEs about offboarding and RDS

July 14th, 2026

Categories: Security

TL;DR: Apple's lawsuit against OpenAI is a masterclass in how not to offboard staff. Apple alleges a departing engineer kept his company laptop ...

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When will the PSTN switch-off happen? Everything you need to know before 31 January 2027

July 2nd, 2026

Categories: VOIP

TL;DR: The UK's analogue phone network shuts off on 31 January 2027 — around 7 months from today. Openreach is permanently retiring...

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Can I run Claude inside Microsoft 365? Yes — here’s how

July 1st, 2026

Categories: AI

TL;DR: Yes, Copilot can now run on Claude and other models — here's how and when it makes sense Microsoft 365 Copilot is no longer ...

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What do UK businesses actually get out of Cyber Essentials?

June 19th, 2026

Categories: Security

TL;DR: Six reasons UK businesses are treating Cyber Essentials as non-negotiable in 2025. Cyber Essentials is mandatory for UK govern...

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Is There One Platform That Can Manage All Your Compliance and Cyber Risk?

June 17th, 2026

Categories: Security

TL;DR: Yes — one platform can manage your compliance and cyber risk. Here's what to look for. Most businesses manage compliance acr...

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How to handle a security incident: policies, roles and responsibilities

June 5th, 2026

Categories: Security

TL;DR: Most policy failures aren't about the policy — they're about who owns it the moment something goes wrong. 43% of UK business...

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Five interesting facts about Computers

June 4th, 2026

Categories: Computer Facts

TL;DR: Five fun computer facts — plus the modern facts every UK business actually needs to know. The classics still hold up: room-s...

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How much does managed IT support cost? 2026 pricing guide | Knowall IT

May 24th, 2026

Categories: IT Support

TL;DR: What does managed IT support actually cost? Here's a realistic guide. Managed IT support is typically priced per user per month — the m...

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You Don’t Supply the MOD — So Why Are Your Clients Asking About Your Cyber Security?

May 18th, 2026

Categories: Security

TL;DR: DCC obligations don't stop at the MOD's direct suppliers — they flow downstream. Tier 1 MOD contractors are now required to ...

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ISO 27001, Cyber Essentials and MOD DCC Explained — A Plain English Guide for UK Businesses

May 18th, 2026

Categories: Security

TL;DR: Three certifications, very different purposes — here's what your business actually needs. Cyber Essentials is the government-backed bas...

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Defence Cyber Certification (DCC): Are You Meeting MOD’s New Cyber Security Standards?

May 11th, 2026

Categories: Security

TL;DR: The MOD is raising the bar on cyber security — and it affects your business too. Defence Cyber Certification (DCC) Level 0 i...

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Cyber Essentials for NHS Suppliers: What You Need to Know in 2026

May 6th, 2026

Categories: Cyber Essentials

TL;DR: Want to work with the NHS? Cyber Essentials is no longer optional. Any company supplying digital tech or services to the NHS must pass th...

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How AI is transforming call centre operations — from recordings to real-time intelligence

April 28th, 2026

Categories: AI

TL;DR: AI turns every call into structured intelligence — automatically. AI transcription converts every call into searchable, stru...

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Six reasons Cyber Essentials is good for business – not just security

April 14th, 2026

Categories: Cyber Essentials

TL;DR: Cyber Essentials isn't just about security — it's a smart business move Certification builds client trust and strengthens yo...

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How Cyber Essentials can lower your cyber insurance premiums

March 30th, 2026

Categories: Cyber Essentials

TL;DR: Cyber Essentials can cut your cyber insurance costs — here's how. UK insurers increasingly reward Cyber Essentials certifica...

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AI in 2026: from experiments to operations

March 19th, 2026

Categories: AI

TL;DR: AI is no longer experimental. It's running enterprise operations right now. Agentic AI is handling real workflows end-to-end, not just an...

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AI Call Transcription for Business: Captured, Summarised and Synced to Your CRM

March 10th, 2026

Categories: AI

Imagine having a full overview of every call your staff makes — summarised, searchable, and automatically logged in your CRM. No more guesswork. No more relying on someone to remember to write it up...

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Cyber Essentials 2026 Update: What UK Businesses Need to Know (From 27 April 2026)

March 10th, 2026

Categories: Security

From 27 April 2026, the Cyber Essentials scheme will introduce stricter assessment requirements. If your organisation is planning for certification, now is the time to act — complet...

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AI and Cyber Security: What You Need to Know

March 2nd, 2026

Categories: Security

Reading time: 3 minutes TLDR AI adoption brings real business advantages, but also new cyber risks like data leakage, prompt manipulation and unreliable outputs. Orga...

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5 Practical Cyber Security Measures That Can Help Reduce Your Cyber Insurance Premium

February 17th, 2026

Categories: Security

Protecting your systems, your people, and your customers 3 minute read Cyber insurance is no longer optional for UK businesses. Insurers are becoming more selective, and ...

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Microsoft 365 Copilot: Best Practices, Guardrails & Licensing

February 5th, 2026

Categories: Security

So, You’re Ready for Copilot? Let’s Get Your Data Ready First. We’ve been getting a lot of questions lately about Microsoft 365 Copilot. It’s easily the most excitin...

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What the Cyber Security and Resilience Bill means for UK SMEs

December 19th, 2025

Categories: Security

Key elements of the bill explained simply What this means for different sectors How Knowall IT can help

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Business Security: Bringing Your Own Device? Here’s What You Need to Know

October 23rd, 2025

Categories: Security

At Knowall we’re always looking for ways to tighten up and improve our security, both for our clients and for ourselves (

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Knowall IT Achieves ISO 27001 Certification

October 15th, 2025

Categories: Security

We’re proud to announce that Knowall IT has officially achieved ISO 27001 certification, a globally recognised standard for information security management. This milestone reflec...

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Cyber security – What BBC Panorama Didn’t Tell You

August 19th, 2025

Categories: Security

The recent BBC Panorama programme was a stark reminder of just how vulnerable UK businesses can be to cyber threats. What stood out most was how many of the breaches could have bee...

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Cowes Week 2025

August 14th, 2025

Categories: Sailing

Cowes Week 2025 was full of action. We had a number of new sailors on board so on the first day many were finding their feet. Still, we had a great sail and everyone was buzzing to try and make some p...

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4 Easy Security Tips for Your Business

July 14th, 2025

Categories: IT knowledge base, Security

Cyber attacks are on the rise in the UK and businesses of all sizes are at risk. Just this week, four people aged 17 to 20 were arrested for cyber attacks on Marks & Spencer, Co�...

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Scam Alert: Fake BT and Microsoft Emails Using AdobeSign – What to Watch For

June 27th, 2025

Categories: Security

TL;DR: Scammers are sending fake BT and Microsoft documents through AdobeSign — here's how to spot them. Two real client cases: a f...

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Cyber-Attack at M&S: What Happened and What It Means for Business

May 28th, 2025

Categories: Security

In recent weeks, M&S, one of the UK’s most recognised retailers, has faced significant operational disruption following a highly targeted cyber-attack

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Keep Your Business Secure After Windows 10’s End of Life

April 8th, 2025

Categories: Security

As Microsoft has announced, Windows 10 will reach its end of life on October 14, 2025. After this date, no further security updates, patches, or technical support will be available. This will leave yo...

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Non-Compliant Phone Payments? The Costly Consequences of PCI DSS 4.0 Non-Compliance

February 5th, 2025

Categories: Uncategorized

Deadline: 31st March 2025 If your business takes phone payments, PCI DSS compliance isn’t just a recommendation-it’s a requirement. The risks of non-complianc...

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What is PCI DSS 4.0 Compliance, and Why Does It Matter for Phone Payments?

January 24th, 2025

Categories: Security

As the payment landscape evolves, so do the requirements to protect sensitive cardholder data. The Payment Card Industry Data Security Standard (PCI DSS) Version 4.0 introduces critical update...

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Strengthen Your Security with Microsoft Data Loss Prevention (DLP)

December 2nd, 2024

Categories: Data Backups, Microsoft 365

Your business data is critical. Imagine the consequences of losing it—customer records, financial info, or internal documents. Microsoft Data Loss Prevention (DLP) is designed to help protec...

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What is Teams Voice, and How Does It Work?

November 25th, 2024

Categories: Microsoft 365

Imagine having all your business communication—calls, chats, and meetings—streamlined into one system. That’s the power of Microsoft Teams Voice. With Knowall’s expertise in optimising...

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UK-Based Remote Desktop for Teams Abroad: Secure and Controlled Access

November 18th, 2024

Categories: Uncategorized

Managing an overseas team, whether it’s a call centre or a specialised remote workforce, doesn’t have to mean losing control of your data or IT systems. With Knowall’s Hosted Vi...

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Hosted Desktop Solutions: The Key to Secure, Flexible Working with Knowall IT

November 1st, 2024

Categories: Remote Apps, Remote Desktop

In any organisation, productivity and efficiency are key. Knowall IT’s hosted desktop platform and dedicated support team empower your employees to work seamlessly from wherever they are, helping yo...

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The Future of .io: What Businesses Need to Know About BIOT’s Sovereignty Shift

October 9th, 2024

Categories: IT Support

In light of recent developments surrounding the British Indian Ocean Territory (BIOT), the future of the popular .io domain is facing uncertainty. The UK has agreed to transfer sovereignty of the BIOT...

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The End of ISDN and Your Best Alternatives

September 6th, 2024

Categories: VOIP

As BT has confirmed, ISDN lines will be phased out entirely by 2027, and the transition is already underway. This change means that businesses still relying on ISDN for their communications wi...

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Strengthen Your IT Defences with Knowall Enhanced Security

August 5th, 2024

Categories: Security

When it comes to safeguarding your IT environment, ensuring comprehensive protection and proactive management is crucial. Knowall Enhanced Security offers a powerful solution to bolster your s...

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Knowall Sailing Team – Cowes Week 2024

July 30th, 2024

Categories: Sailing

Day 1 Today’s sail started with a quick practice in light winds. We got off to a late start, about a couple of minutes behind the line, with Ushaka giving us a bit of ha...

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NHS Ransomware Attack: The Urgent Need for Enhanced Cybersecurity

June 28th, 2024

Categories: Security

Recently, a cyber attack on a critical NHS provider has highlighted the profound impact such incidents can have on essential services and operations. Vital medical procedures hav...

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Upgrading to Huntress: Enhanced Protection for Your Business

June 10th, 2024

Categories: Security

At Knowall we are dedicated to providing the highest level of security for our clients. As part of this commitment, we are excited to announce our transition from CarbonBlack to Huntress. This move is...

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Fixed-Cost Tactical RMM Hosting Turnkey Solution for Enhanced IT Management

June 4th, 2024

Categories: Tactical RMM hosting

With the increasing complexity of IT infrastructure and the rising demand for remote work solutions, having a reliable Remote Monitoring & Management (RMM) tool is essential. Enter Tactical RMM �...

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Streamline Business Processes

May 7th, 2024

Categories: IT Support, Team Knowall

Are you looking to take your business to new heights of efficiency and productivity? We're dedicated to helping businesses like yours achieve just that through innovative technology solutions....

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Strengthening Cybersecurity: A Proactive Response

April 16th, 2024

Categories: Security

In today's digital landscape, the threat of cyberattacks looms large, requiring businesses to stay vigilant and proactive in protecting their assets. At Knowall IT, we pride ourselves on our readiness...

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Windows Server 2012 & 2012 R2: Time for an Upgrade

January 18th, 2024

Categories: Windows

In the ever-evolving realm of technology, software inevitably reaches the end of its lifecycle. Windows Server 2012 and 2012 R2 exemplify this evolution. If your organisation still relies on Windows S...

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Guarding Your Digital Castle: Easy Steps to Secure Your WordPress Kingdom

November 17th, 2023

Categories: Security

In the vast kingdom of the internet, your WordPress website is like a digital castle. Just as you'd fortify your castle against potential invaders, it's crucial to secure your website against online t...

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Demystifying Penetration Testing in IT Support: Fortifying Cybersecurity

October 12th, 2023

Categories: Security

In an era where our dependence on technology is more profound than ever, the realm of cybersecurity has assumed a critical role in safeguarding our digital existence. As organisations strive t...

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Shared Mailbox Security: A Deep Dive into Microsoft 365 Defender’s Crucial Role

September 11th, 2023

Categories: Microsoft 365

In the digital era, email serves as the backbone of communication for businesses across the United Kingdom. Shared mailboxes have become indispensable tools for teams and departments to collaborate ef...

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Cowes Week 2023 – Team Knowall

July 31st, 2023

Categories: Team Knowall

The thrill of Cowes Week came alive once again as the Knowall Sailing Team took to the waters. Join us as we recount the triumphs and trials of our unforgettable journey. From battling the ele...

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Strengthening Your Business Security: The Importance of Phishing Training

July 21st, 2023

Categories: Security

Today, we delve into a critical aspect of safeguarding your company's digital fortifications - Phishing Training. As cyber threats continue to evolve and become more sophisticated, ensuring your emplo...

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Tips for Securing Your Microsoft 365 Experience

June 21st, 2023

Categories: Microsoft 365

With over 258 million people currently using the Microsoft 365 productivity and collaboration suite, it's crucial to establish robust identity and access management for all employees accessing...

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Essential Cyber Insurance Requirements Demystified

June 6th, 2023

Categories: Security

As the digital landscape continues to evolve, insurance companies are placing greater emphasis on robust cybersecurity practices. At Knowall IT, we understand the importance of staying ahead o...

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Understanding the Risks of Plugging Unknown USB Devices into Your PC

May 30th, 2023

Categories: Security

USB devices have become an integral part of our daily lives, offering convenience and connectivity. However, it’s crucial to be aware of the potential dangers associated with plugging unknow...

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Friendly Reminder: Upgrade to Google Analytics 4 before July 1, 2023!

May 19th, 2023

Categories: Tips, Tricks and Tutorials

Friendly reminder that Google Analytics Universal is approaching its end. Starting from July 1, 2023, Universal Analytics will no longer collect web data, which means you'll miss out on crucial insigh...

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Heads Up Adobe Acrobat Pro Users: New Pricing Effective July 1, 2023

May 10th, 2023

Categories: IT Support

Attention Adobe Acrobat Pro users! We wanted to give you a quick heads up that Adobe has announced a price increase for its Acrobat Pro subscription plans. Starting from 1 July 2023, ...

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Host Your Fundamental Business Software on the Cloud for Anytime Access on Any Machine (Including Mac’s)

May 2nd, 2023

Categories: Cloud

Do you have fundamental business software that is only accessible on Windows, but you also need to use it on Macs? Are you tired of constantly switching between machines or being limited in wh...

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Don’t Be Fooled: How the Linus Tech Tips Hack Shows Anyone Can Fall for a Phishing Scam

April 14th, 2023

Categories: Security

Phishing attacks can happen to anyone, regardless of how tech-savvy they are. These types of attacks can come in many different forms, from fake emails to fraudulent websites. In a recent inci...

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Why Microsoft 365 Defender is a Must-Have for Shared Mailbox Security

March 28th, 2023

Categories: IT knowledge base

In today's digital landscape, shared mailboxes have become a popular choice for businesses looking to streamline their email communication. However, with the convenience of shared mailboxes comes a un...

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How we helped our client Ecora with Hybrid Collaboration using 365 Teams Rooms & Logitech equipment

March 16th, 2023

Categories: Microsoft 365

Ecora is a leading provider of environmental and engineering consulting services, and they needed a solution that could help their employees collaborate effectively, both in-person and remotely. That'...

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Simplify Your To-Do List with Microsoft 365’s Task Feature

February 6th, 2023

Categories: Microsoft 365

Today, we want to share a quick tip that can help simplify your to-do list and boost your productivity with Microsoft 365. Did you know that you can use Microsoft 365's Task featur...

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Cloud computing for SMEs: How to maximise productivity and minimise costs

January 26th, 2023

Categories: Cloud

Cloud computing has become a game-changer for small and medium-sized enterprises (SMEs) looking to improve their productivity and reduce costs. With the ability to access data and applications...

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Why Microsoft 365 clients should always take offsite backups

January 13th, 2023

Categories: Microsoft 365

Microsoft 365, also known as Office 365, is a powerful suite of productivity tools that includes popular applications such as Word, Excel, and PowerPoint. While it is a reliable and robust pla...

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Outsourcing IT Management: The Benefits of Knowall’s Fully Managed Services

January 3rd, 2023

Categories: IT Support

Fully managed IT services refer to a comprehensive approach to managing and maintaining an organisation's technology infrastructure. This includes everything from hardware and software to netw...

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Preventing Phishing Attacks: Why Small to Medium Businesses Need Training

December 23rd, 2022

Categories: Security

As technology becomes increasingly important to businesses of all sizes, the threat of phishing scams is one of the most common cyber security threats that small to medium businesses face. Wit...

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The Importance of Two-Factor Authentication for Small and Medium-Sized Businesses

December 16th, 2022

Categories: Security

Two-factor authentication (2FA) is an important security measure that can help protect small and medium-sized businesses (SMEs) from cyber attacks. It works by requiring an additional step for login, ...

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Benefits of cloud computing

December 12th, 2022

Categories: Cloud

Cloud computing is a revolutionary technology that has drastically changed how business is conducted. It offers businesses a wide range of benefits, from cost savings to increased agility and scalabil...

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What’s the difference between FTTC, ADSL AND FTTP?

November 14th, 2022

Categories: Broadband

The two main alternatives to FTTC broadband are ADSL and FTTP. Below, we compare FTTC with both to help you understand the differences and which option might be best for your business.

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Within the next three years 70% of tech infrastructure will be cloud-based

November 3rd, 2022

Categories: Cloud

The cloud is fast becoming the business norm, with companies using it to achieve dramatic improvements beyond cost and scalability, including greater innovation, faster time-to-market and insi...

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Microsoft Office Is Retiring After 30 Years of Service… Well the name, that is.

October 17th, 2022

Categories: Microsoft 365

The Microsoft Office suite of tools is getting a new name and a new app logo. For more than 30 years the name “Microsoft Office” has been embedded into our brains as the standa...

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Microsoft Exchange Online users will be disconnected if they still using basic authentication – Deadline Oct. 1 2022

October 3rd, 2022

Categories: Windows

Microsoft Exchange Online users have until Sat, 1 October 2022, to move away from the highly vulnerable “basic authentication” login method or risk having their services interrupted, accor...

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Still using Windows Server & SQL Server? Beware of their end-of-life dates. Time to move to the cloud

September 27th, 2022

Categories: Cloud

Windows Server & SQL server already have some lapsed end of life dates - End of support means the end of security updates, which may leave your business exposed to security risks and compliance co...

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Considering office relocation? Knowall is your one-stop-shop for everything IT and telecoms related

September 21st, 2022

Categories: IT Support

When considering an office relocation, we would like you to think of us as your ‘one-stop-shop’ for everything IT and telecoms related. Our objective is to take the stress out...

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September 15th, 2022

Categories: Computer Facts

Queen Elizabeth II was the oldest and longest-reigning monarch in British history. And has seen many new technologies come and go. Here are a few technologies that were invented and become pop...

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Are Microsoft 365 Backups Really Necessary?

September 7th, 2022

Categories: Microsoft 365

Are Microsoft 365 Backups Necessary? Well, yes they are very necessary. If you were to read the Microsoft Services Agreement, it would state the company strives to keep the service...

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Security Tips For Employees To Keep Their Companies Safe

August 24th, 2022

Categories: Security

Employees are generally the first line of defence against cyberattacks. As tech evolves to block hackers from gaining access to business data, so do their techniques, finding new ways to breach system...

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What3words – The world map broken up into 3 meter squared tiles

August 16th, 2022

Categories: Tips, Tricks and Tutorials

What3words is a new location concept where the world map has been broken up into 3 meter squared tiles and assigned a unique three word phase. The concept is basically humanising GPS coordinates so...

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Knowall sailing team takes on Cowes 2022

August 5th, 2022

Categories: Team Knowall

Team Knowall had a great week sailing Cowes 2022 - Light to medium winds with mostly sunny conditions. We came around middle of the pack with one of two what we like to call “incidents”. Excelle...

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Wish your legacy software was on the cloud?

July 28th, 2022

Categories: Cloud

Is your business reliant on some old software that's not currently cloud based? But you wished it was? We can help you convert it to the cloud. Knowall's hosting gives you the stability of th...

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Your business will more than likely be hacked if you don’t have two-factor authentication across your organisation

July 19th, 2022

Categories: Security

If your business is serious about security, we highly recommend enabling two-factor authentication (2FA) across your whole organisation. This will help protect your business from unauthorised ...

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Business Ready Drive Mapper – Integrate Your Cloud Storage with Microsoft 365

June 27th, 2022

Categories: Microsoft 365

Ever get frustrated with how 365 maps drives for OneDrive, Sharepoint and Teams? We are now a reseller for an excellent product called IAMCloud Cloud Drive Mapper. Taking the complexity out of...

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How to add phone number hyperlinks to SharePoint when not supported [Work around]

June 17th, 2022

Categories: SharePoint

While setting up a new SharePoint site we came across an issue with one of the themes where the web parts don't allow the tel:// protocol input. When adding a button the web part would only allow http...

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You should upgrade your website to Google Analytics 4 as soon as possible

June 5th, 2022

Categories: IT knowledge base

Google has officially announced the sunset date for the previous generation of Google Analytics known as Universal Analytics. The official date announced is July 2023, the universa...

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Notes to consider when migrating from Google Workspace to Microsoft 365

May 19th, 2022

Categories: Tips, Tricks and Tutorials

The following instructions highlight steps to consider when migrating from Google Workspace to Microsoft 365. If at any stage you do not feel comfortable with performing the following steps – please...

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Success Story – Anglo Pacific | Logitech Rally Bar

May 16th, 2022

Categories: Success Stories

Anglo Pacific - Fitted new Logitech Rally Bar in Anglo Pacific's large conference room.Includes the SWYTCH device to allow attendees ...

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Five interesting facts about Computers (PART 2)

April 25th, 2022

Categories: IT knowledge base

Over the years computers have shaped the world. And have advanced at rapid speeds. Here are five facts about computers that you might not know (Part 2): 1# About 6000 New viru...

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What’s new in Microsoft Teams – Feb & Mar 2022

April 8th, 2022

Categories: Microsoft 365

As a Microsoft 365 subscriber, you regularly get new and improved Office features. Take a look below to see the latest Teams available to you today for 2022 so far.

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Google is officially sunsetting Universal Analytics in 2023 – Make sure you transition over to GA 4

March 24th, 2022

Categories: Web Marketing

Google has officially announced it will sunset the previous generation of Google Analytics known as Universal Analytics. In our previous post

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How to remove a fake or malicious Google review?

March 10th, 2022

Categories: Web Marketing

Google reviews can make or break your businesses credibility. If you have been on the receiving end of a fake Google review, here’s how to delete it! Google reviews are very impo...

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Success Story – Marquee Hire Bespoke Calculator | Development Services

March 1st, 2022

Categories: Web Development

Marquee Hire required a new calculator for its sister company that hires outs marquee structures for corporate events. The new calculator had a number of complex calculations under the hood. We had...

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How to migrate your site to Google Analytics 4

February 24th, 2022

Categories: Tips, Tricks and Tutorials, Web Marketing

A major advantage of a Google Analytics 4 is that you can now tracking across websites and apps that might be connected. Funnelled data into a single property. There is no indication from Google th...

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Did you know we offer multiple partnership schemes?

February 18th, 2022

Categories: IT knowledge base, IT Support, Tips, Tricks and Tutorials

Knowall’s Channel Partnership Programme is all about helping your company to extend and maximize your business opportunities and profits. Provide additional cloud services to you...

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SWYX Rebrands to Enreach

February 10th, 2022

Categories: Swyx Telephony

Enreach, the fast-growing European unified communications group, reaches another important milestone in its integration strategy by bringing Swyx under the group brand. Based in Dortmund, Germany, the...

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The most overlooked marketing tool – Your email signature

January 27th, 2022

Categories: Tips, Tricks and Tutorials, Web Marketing

Your email signature is way more than just your contact details and a business logo. Many businesses tend to overlook the value of marketing on email signatures. Companies spend th...

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Phishing prevention tips

January 20th, 2022

Categories: Security

Phishing is one of the most common Cyber attack methods - it is important for businesses to protect themselves against attacks. In this post we will suggest a few phishing recommendations to prevent p...

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Bring your staff attendance system into 2022 with Attendancebot & Teams

January 10th, 2022

Categories: Remote Apps, Tips, Tricks and Tutorials

The work environment has changed dramatically over the last few years. Covid has definitely accelerated the remote and hybrid work space. With that comes new systems to streamline mundane tasks. At...

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Integrate SWYX into Teams – seamless communication

November 25th, 2021

Categories: Microsoft 365, Swyx Telephony

Microsoft Teams is increasingly being used in companies for messaging and other team collaboration. However, phone communication functions are not very prominent in Teams... Until now, Swyx can be ful...

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Free download – Decoding modern day phishing attacks

November 15th, 2021

Categories: IT Support, Security, Tech

Since many companies have made the shift too remote working this has further increased the possibility of Phishing Attacks on company infrastructure. Many companies have had to quickly adapt t...

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Why Azure (remote cloud apps) is more secure than Microsoft 365 in the work place

November 4th, 2021

Categories: Azure, Cloud, Data Backups, Microsoft 365, Remote Desktop

As more companies migrate to cloud based solutions. It's very easy to assume that using Microsoft 365 is the gold standard and the most secure option. That's not necessarily the case, let's explain wi...

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Computer feeling a bit slow? Few tips to speeding your PC up

October 26th, 2021

Categories: IT knowledge base, IT Support, Security, Tips, Tricks and Tutorials

There are several factors as to why your computer might be feeling slow. We'll explain a few reasons why. And how you could speed things up. Not enough RAM -

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Not using a central Lead Management System? Might be time to upgrade to one. Here’s why.

October 20th, 2021

Categories: IT knowledge base, Tips, Tricks and Tutorials, Web Marketing

Lead data is valuable - Regardless of a lead converting or not, capturing this information and the journey is extremely important to your marketing efforts down the line. Having al...

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What is a Mesh WiFi? And do I need it?

October 12th, 2021

Categories: Broadband, IT knowledge base, Tech, Tips, Tricks and Tutorials, WiFi

What is a Mesh WiFi system? Mesh WiFi systems are made up of a group of wireless devices that work together to spread your WiFi network across your office or home reducing any dead zones/spots...

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WiFi 6 – What is it? And is it much faster than they say it is?

September 30th, 2021

Categories: IT knowledge base, Tech, WiFi

If your home or office uses a WiFi network, you might be accustom to the odd drop in connect and speeds. It might be worth upgrading to WiFi 6. What is WiFi 6? First of all, you...

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Windows 11 release date and what to expect

September 24th, 2021

Categories: IT Support, Tech, Tips, Tricks and Tutorials, Uncategorized, Windows

Windows 11 will start to roll out to eligible users from the 5th of October - All users that are using windows 10 currently will have the option to upgrade for free and all new PC's w...

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Top reasons SharePoint intranet portal will benefit your business

September 16th, 2021

Categories: Cloud, Microsoft 365, Tech

Companies often ask us which intranet solutions we suggest? Without a doubt the first option we highly recommend is Microsoft's SharePoint intranet portal. With its flexibility and 36...

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Why you should be wary of using to many WordPress plugins on your site

September 6th, 2021

Categories: IT knowledge base, Security, Tips, Tricks and Tutorials, Web Marketing, Wordpress

One of the biggest things about Wordpress is the vast number of plugins available to download. You can think of a Wordpress plugin like downloading apps on your iPhone - With a maj...

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What is a remote desktop? And how can it benefit your business?

August 24th, 2021

Categories: Cloud, IT knowledge base, Remote Desktop, Tips, Tricks and Tutorials

Our world is ever changing, and in the past couple years many companies have been forced to move their businesses onto the cloud and allow staff to connect remotely. Today we going to explain (In l...

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Why does my site need an SSL certificate?

August 20th, 2021

Categories: IT knowledge base, Security, Tips, Tricks and Tutorials

You might be thinking - Why does my site need an SSL certificate? What does it do? No matter how simple your site is, if you don't have an SSL certificate associated to it - your s...

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Why training staff on cyber security is important to your business

August 10th, 2021

Categories: Security, Tech, Tips, Tricks and Tutorials

Staff are often the cause of security issues, including costly data breaches. Ensuring employees have been trained to understand and identify security standards, best practices and regulations can be ...

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Success Story – PW Fine Foods

August 6th, 2021

Categories: Web Marketing

PW Fine Foods (previously Samways) required a...

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How to download Windows 11 once it’s available

July 26th, 2021

Categories: IT knowledge base, Tips, Tricks and Tutorials, Windows

Windows 11 will to be releasing this year. And if you're already a Windows 10 user, it will be free to upgrade to Microsoft's newly redesigned operating system. As long as your PC meets certain minimu...

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SWYX Meeting – Everything you need for better teamwork

July 22nd, 2021

Categories: Swyx Telephony

With Swyx Meeting you can start your online meeting directly from your browser without having to download any additional software. You have access to all relevant functions for smooth collaboration...

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Swyx integration in Microsoft Teams

June 15th, 2021

Categories: Swyx Telephony, VOIP

BENEFITING FROM SYNERGIES TOGETHER Take advantage of Swyx's rich telephony feature set, powerful call routing options, the flexible terminal support and the extensive connection op...

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Success Story – Marquee Hire Calculator

June 8th, 2021

Categories: Success Stories, Web Marketing, Web Portfolio

Marquee Hire required a new calculator s...

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The new Whatsapp hacking scam – And how to protect your account

May 19th, 2021

Categories: IT knowledge base, IT Support, Security, Tips, Tricks and Tutorials, Uncategorized

In the last few years the the Facebook-owned messaging platform Whatsapp has been in the media for security issues. However there is a new WhatsApp hack doing the rounds. And its stupidly simple to ex...

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Swyx & Microsoft Teams – A very strong connection

May 12th, 2021

Categories: IT knowledge base, IT Support, Swyx Telephony, VOIP

Swyx and Microsoft Teams On Swyx 12.30 you can now synchronise the presence status on your Teams with Swyx. This now makes it possible, to control a parallel call in the Swyx clien...

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Featured Knowall Microsoft 365 services

April 8th, 2021

Categories: IT Support, Microsoft 365, Tech

At Knowall we take the complexity out of deploying Microsoft 365. Helping you harness the full power of Microsoft 365 without the headache of managing it. Featured Knowall Microsoft 365 ser...

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Is your WordPress site protected from a Brute Force Attack?

March 15th, 2021

Categories: IT Support, Tips, Tricks and Tutorials, Wordpress

A brute force attack is the most common WordPress attack. It's the equivalent of someone trying every key on a key ring until they pick the correct key. Hackers will run scripts trying multiple combin...

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Think your data is safe in Microsoft’s Office 365 cloud? Think again

March 5th, 2021

Categories: Cloud, Microsoft 365, Security

So your whole company uses Microsoft 365 – All your data is stored in the cloud, so it must mean its safe and secure right? After all it is Microsoft we talking about. Think again!

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Do we need Cyber Essentials accreditation?

February 22nd, 2021

Categories: IT Support, Security

We are often asked by our clients, ‘Why is Cyber Essentials important?’ and do we need Cyber Essentials Certification? Whether you need the Cyber Essentials accreditation or not completely depends...

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Tips For Working From Home – IT Support in London

February 8th, 2021

Categories: Uncategorized

With the COVID pandemic - many staff have been forced to work from home for the first time. Here are a few tips: Be on the alert for scams Hackers are taking the pandemic as a...

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What does the FCA consider to be “effective cyber security practice?”

January 29th, 2021

Categories: Data Backups, IT knowledge base, IT Support, Security, Tech

Whats effective cyber security practice? Risk management You need to know what info you hold and why you ...

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Success Story – Funeral Directory

November 25th, 2020

Categories: Success Stories, Web Portfolio

The Funeral Directory required a new funeral d...

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Success Story – Lodge Memorials

October 6th, 2020

Categories: Success Stories, Web Portfolio

Lodge Memorials - Lodge Brothers requ...

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Secure the Home Office

September 25th, 2020

Categories: Cloud, Data Backups, IT knowledge base, IT Support, Remote Desktop, Tech, Tips, Tricks and Tutorials

Keep your devices up to date Updating and installing the latest patches remains the most important thing you can do to protect a device, whether it is your organisations or your ow...

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Success Story – Austins Funeral Directors

September 9th, 2020

Categories: Success Stories

Covid Success Story! We are thrilled to be back in full swing, having successfully completed the implementation of 27 new PCs across 11 branches, following all the Government Covid guidelines @Austins...

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Is your business protected by multi-factor authentication (2FA)? It needs to be…

September 7th, 2020

Categories: IT knowledge base, IT Support, Security

Multi-factor authentication (MFA) or two-factor authentication (2FA) are increasingly being made mandatory by organisations as they try to counteract the prevalence of phishing attacks and au...

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Microsoft Teams Direct Routing – Give Teams a Voice

July 6th, 2020

Categories: Cloud, IT knowledge base, Swyx Telephony, VOIP

Microsoft Teams is the fastest growing application in the history of Microsoft. Teams is included in all Microsoft 365 Enterprise plans and most Business plans. You may already use it for your in-hous...

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Office 365 is now Microsoft 365

May 26th, 2020

Categories: Cloud, Exchange, IT knowledge base

As of April 21 2020, Office 365 has officially become Microsoft 365. To start with, you may be wondering if there are any changes to your current subscriptions and costs. The good ne...

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Convert your Existing Software and Applications to the Cloud

May 5th, 2020

Categories: Cloud, IT Support, Sage, Tech

Do you have a critical line of business application that you are still running on your local server or installed on your local PCs? Are you looking for a way to migrate this to the cl...

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We are here – Ready to help!

April 27th, 2020

Categories: IT Support

As we enter week 6 of the lockdown, Knowall IT would like to offer its hand out. Over the past 5 weeks, we have been working around the clock to support our clients and ensure they are able to functio...

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Getting through the COVID-19 lockdown and beyond

April 2nd, 2020

Categories: Cloud, IT Support, Remote Apps, Remote Desktop, Tech, Tips, Tricks and Tutorials, VOIP

We’re in this together! So, your mind is spinning with how quick things are changing at the moment - we understand, we’re in this together. Here’s the good news. At Knowall I...

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Concerned about the Coronavirus and business continuity?

March 30th, 2020

Categories: Cloud, IT knowledge base, Remote Apps, Remote Desktop

#30th March - UPDATE ALL Knowall IT Support Staff are now servicing you from home, we remain @ 100% staffing capacity, to ensure we continue to offer excellent levels of supp...

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COVID-19: How to work from home. The right way

March 17th, 2020

Categories: IT knowledge base, IT Support, Remote Apps, Remote Desktop, Swyx Telephony

Many of our clients have issued mandatory work-from-home policies due to the rapid spread of COVID-19.It’s safe to assume that moving to the “home office” w...

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Benefits of allowing employees to work remotely

March 10th, 2020

Categories: Cloud, IT knowledge base, Remote Apps, Remote Desktop, Swyx Telephony, Tech

Remote working is a trend that is not slowing down anytime soon. Its predicted that 38% of the populations full-time employees will be doing their work remotely within the next decad...

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Local Presence Dialling including Mobiles

March 1st, 2020

Categories: IT knowledge base, Swyx Telephony, VOIP

People are nearly four times more likely to answer calls from local numbers and we’ve developed a platform that will display a local number when not only dialling a landline, but also the end users ...

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Office 365 Multi-Factor Authentication (MFA)

February 20th, 2020

Categories: Cloud, IT knowledge base, IT Support

MFA is a security tool that verifies a users identity by requiring 2 or more layers of authentication before granting the user access. MFA is an effective way to provide enhanced security in a worl...

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Do you consider backups unnecessary in Office 365?

February 3rd, 2020

Categories: Cloud, Data Backups

Do you consider backups unnecessary in Office 365? The misconception that cloud environments are indestructible and immune to data loss has long been a myth. The resilience of the...

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I’m still on Windows 7 – what should I do?

January 24th, 2020

Categories: IT Support, Tips, Tricks and Tutorials, Windows

Windows 7, which was launched in 2009, has now come to the end of its supported life as of the 14th January 2020. It will not stop working, but it will stop receiving security updates, which will resu...

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Tips for protecting your business against phishing scams – PART 3

January 2nd, 2020

Categories: IT knowledge base, Tech, Tips, Tricks and Tutorials

This weeks post is a continuation of previous weeks Phishing tips and tricks. See last weeks p...

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Tips for protecting your business against phishing scams – PART 2

November 13th, 2019

Categories: Tips, Tricks and Tutorials

This weeks post is a continuation of last weeks Phishing tips and tricks. See last weeks post

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Tips for protecting your business against phishing scams – PART 1

November 4th, 2019

Categories: IT knowledge base, IT Support, Tips, Tricks and Tutorials

Did you know Phishing currently accounts for 90% of data breaches with 30% of Phishing emails being opened? Most of the time these phishing scams can be prevented with a bit of simple know-how. It'...

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With the death of RemoteApps through Azure Knowall offers alternatives

July 4th, 2018

Categories: Azure, Cloud, IT Support, Remote Apps, Remote Desktop, Tech

Azure RemoteApp was a feature of Azure and was available only via Azure Service Management (ASM) and not in Azure Remote Management (ARM/CSP). It provided a very easy way to deliver R...

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Example of Sage Cloud VS Knowall’s Sage Cloud Service

March 26th, 2018

Categories: Sage

Testimonial – Ben Biscoe - Fairy Glass Ltd Why Ben Biscoe from Fairy Glass Ltd chooses Knowall's Sage Cloud service over Sage's Cloud Option Rega...

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iPhone Calenders not synchronising Exchange / Office 365 – due to multiple calenders

February 15th, 2018

Categories: Exchange, Iphone, IT Support, Tech, Tips, Tricks and Tutorials

If iPhone calendars aren’t syncing from the iPhone to Outlook, but they are syncing from Outlook to the iPhone, then the user is not selecting the right calendar when adding an entry. The simplest f...

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Known bug with windows 10 and Remote Desktop (RDS) – Remote Apps – Selected Windows do not respond [FIX]

February 12th, 2018

Categories: Cloud, Remote Desktop, Tech, Tips, Tricks and Tutorials, Windows

[Update 2018/08/30] This has now been resolve, please ensure all windows updates are applied. [UPDATE 2018/07/02] Download the EXE fix ...

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7 Steps for SMEs to becoming GDPR compliant

September 18th, 2017

Categories: Uncategorized

The General Data Protection Regulation (GDPR) is the EU’s new legislation to protect the personal data of EU citizens. A failure to meet the GDPR’s standards by 25th May 2018 could lead to fines o...

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Guide to Upgrading your PC to Windows 10

August 13th, 2017

Categories: Uncategorized

If you’re currently running Windows 7 or Windows 8.1, you’re eligible for Microsoft’s free upgrade to Windows 10. Windows 10 has now been on the market for a long enough period of time to ensure...

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Run Sage on a Mac or an iPad

June 13th, 2017

Categories: Uncategorized

Hosting applications in the Cloud provides customers with an alternative deployment solution to the in-house model. Hosting is designed through a consultative approach to ensure your data and applicat...

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Sound Issues when Running Swyx and Skype for Business

May 13th, 2017

Categories: Uncategorized

Have you experienced sounds issues when running Swyx and Skype for Business side by side? Are you hearing multiple dial tones when answering a call? Our advice is to: ...

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Database Development

August 26th, 2016

Categories: Data Backups, IT Support, Tech

For clients wishing to develop a new database for the business or re-develop an existing one , Knowall IT works with leading database developer Inventica. Inventica are specialists in bespoke Access ...

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What is a Private Cloud?

August 26th, 2016

Categories: Cloud, IT Support, Tech, Tips, Tricks and Tutorials

Private cloud is a type of cloud computing that delivers similar advantages to public cloud, including scalability and self-service, but through a proprietary architecture. Unlike public clouds, which...

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KNOWALL HOSTED CLOUD – Win7 SP1 RD Client Fixes

August 23rd, 2016

Categories: Cloud

RDC Issues for Windows 7 Please ensure Win7 SP1 is installed and fully updated. Using an Administrator account please follow the below steps. 1. Installing RDC 8.1: ...

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Sound Issues when Running Swyx and Skype for Business

April 25th, 2016

Categories: Cloud, IT Support, Swyx Telephony, Tips, Tricks and Tutorials, VOIP

Have you experienced sounds issues when running Swyx and Skype for Business side by side? Are you hearing multiple dial tones when answering a call? Our advice is to:...

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Guide to Upgrading your PC to Windows 10

April 25th, 2016

Categories: IT Support, Tips, Tricks and Tutorials

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Run Sage on a Mac or an iPad

March 16th, 2016

Categories: IT Support

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The New Swyx Desktop App for Mac IOS is Here

February 2nd, 2016

Categories: Uncategorized

Swyx have now released the official Swyx Desktop application for Apple IOS. This can be downloaded directly from the Apple App Store on your Mac.

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Knowall IT – West London Business Award Winners

November 27th, 2015

Categories: Cloud, IT Support

Congratulations to everyone at Knowall IT for winning the Innovation in Business award at the West London Business Awards Dinner last night.

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Swyx out of the cloud

November 16th, 2015

Categories: Swyx Telephony, VOIP

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SwyxIt Basic Demo

November 16th, 2015

Categories: Swyx Telephony, VOIP

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There are many benefits to enabling flexible home working

July 14th, 2015

Categories: Cloud, Swyx Telephony, VOIP

There are many benefits to enabling flexible home working, but one of the biggest challenges in doing so is getting the user connected to the phone system and ensuring staff stay connected with each o...

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konftel 300wx DECT Conference Phone Keeps Coming Up With Line In Use

July 7th, 2015

Categories: IT knowledge base, Swyx Telephony, Tech, Tips, Tricks and Tutorials, VOIP

If you're pairing your konftel 300wx DECT conference phone with a Gigaset N300 IP DECT base station in order to make the conference phone connect to a VoIP phone system such as the

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How To Increase DTMF Signal Strength In Swyx 2015

July 2nd, 2015

Categories: Swyx Telephony, Tech

1. Use Regedit to edit the Windows registry on the Swyx Server 2. Navigate to HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Swyx > LinkMgr > CurrentVersion > Options 3. Right-Click a...

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Swyx 2015 – No VPN Required For Remote Workers

February 16th, 2015

Categories: Swyx Telephony, Testimonial, VOIP

Matt has just enabled my SWYX to be used without the VPN. It’s been great not having to worry about logging onto the VPN to enable SWYX, as it's instantly on when I login to my PC. But t...

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Summary of memorable things you can do when Technology works

February 5th, 2015

Categories: Cloud, IT Support, Swyx Telephony, Thought of the day

So gents… I am on a high-speed train from Leipzig to Frankfurt, sitting at the restaurant (Italians travel with style). I am connected to the German telecom hotspot and I have VPNed in. Claudio ...

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Top 10 Benefits of Flexible / Home Working for Employers

July 22nd, 2014

Categories: Cloud, Swyx Telephony, VOIP

Top 10 Benefits of Flexible / Home Working for Employers? As an employee there are many benefits to working from home such as more time with the family, reduction in stress and less ...

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We Are Pleased To Announce The Launch Of .UK Domains

June 13th, 2014

Categories: Thought of the day

The New shorter, sharper .uk domain became available on 10th June 2014. With over 50,000 registrations within the first 24 hours, this is one of the fastest selling new domain releases on record. Th...

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We Are Looking To Recruit An IT Support Engineer

April 10th, 2014

Categories: Careers

Knowall IT is currently seeking an office/field based IT Support Engineer to support our London based clients. This...

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Windows XP Support Ending on 8th April 2014

April 7th, 2014

Categories: IT Support

8th April signifies the End of support for Windows XP. From that date you will no longer have access to Windows XP software updates, security updates, hotfixes, free support options or online technica...

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SwxyIt on a MAC

March 21st, 2014

Categories: Cloud, Swyx Telephony, VOIP

If you would like SwyxIt on your MAC this can be achieved, we have clients running this. You will need to: 1. Configure your 2008 or 2012 server to deliver SwyxIt through Remote App...

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The Benefits of SIP Trunking

February 4th, 2014

Categories: Swyx Telephony, VOIP

The Benefits of SIP Trunking Research from Infonetics shows us that more and more businesses are realising the true benefits of SIP T...

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Outlook 2011 Will Not Open On Mac

January 28th, 2014

Categories: IT Support, Tips, Tricks and Tutorials

When outlook 2011 won’t open on a mac How to rebuild your identity database Step 1: Quit all applications You must quit all applications before...

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How To Fix A Corrupt User Profile In Ahsay

January 28th, 2014

Categories: Data Backups, Tips, Tricks and Tutorials

check if the user profile of the affected account (Profile.xml) is corrupted? You can check by opening the Profile.xml file with Internet Explorer, and see if any error is returned. Note: User profil...

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Error when connecting to Windows Server 2012 from a Windows XP Machine

January 24th, 2014

Categories: Cloud, IT Support

"The remote computer requires Network level authentication which your computer does not support." This error may occour when connecting to a Windows Server 2012 environment from a Windows XP machine ...

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Remote Desktop apps on your Mac, Iphone, iPad

January 10th, 2014

Categories: Cloud

Microsoft purchased the iTap technology. You can now receive published apps through RDS gateway on your Mac, iPad, iPhone. Mac: From menu bar add Remote Resources, enter the full https://[apps.yourdo...

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How To Increase DTMF Signal Strength In Swyx 2013

January 7th, 2014

Categories: Swyx Telephony, Tips, Tricks and Tutorials, VOIP

1. Use Regedit to edit the Windows registry on the Swyx Server 2. Navigate to HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Swyx > LinkMgr > CurrentVersion > Options 3. Right-Click a...

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Careers – Client Facing Network Engineer

December 11th, 2013

Categories: Careers

Knowall IT is a Paddington based IT and Telecoms provider, specialising in the supply of Cloud based technologies and IT resources to organisations across Central London. All Knowall ITs services are...

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Microsoft Remote Desktop apps for iOS and Android

October 23rd, 2013

Categories: IT Support, Tips, Tricks and Tutorials

After what seemed like an absurd amount of time, Microsoft has released the first official Remote Desktop client for

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How To Setup A Blackberry On BES

September 25th, 2013

Categories: IT Support, Tips, Tricks and Tutorials

Blackberry: How to Setup BES. First check Email settings See if there is ...

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Will An Ahsay Restore Overwrite Files

September 24th, 2013

Categories: Tech, Tips, Tricks and Tutorials

When Ashay OBM detects that there is a file with the same name as the restore file, it will automatically prompt the user asking whether he/she wants to overwrite the file with one restored from the O...

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How To Clear Large Symantec Endpoint Logs

September 12th, 2013

Categories: Tips, Tricks and Tutorials

1) Stop the Symantec Endpoint Protection Manager and Symantec Embedded Database Service. 2) Rename / Delete the current log (usually in C:\Program Files\Symantec\Symantec Endpoint Protection Manager 3...

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Cloud Antivirus Management – Benefits and Comparison

August 23rd, 2013

Categories: Cloud, IT Support

The ever-increasing availability of faster, wireless network access, wirelessly enabled laptops and other devices are turning the traditional office into an un-tethered workspace that can happen just ...

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How To Enable NAT Loopback on ZyXel P660R Router

August 23rd, 2013

Categories: Tech, Tips, Tricks and Tutorials

ZyXel P660R routers do not have a setting in the GUI which allows NAT Loopback. There is however a telnet command which will enable this. In order to enable NAT loopback on these devices you will nee...

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Knowall Cloud Archiver – No More PSTs

June 14th, 2013

Categories: Cloud

Welcome to the new Knowall Cloud Archiving solution – now with the ability to access your archived email on any device from around the world, right from outlook or your web browser....

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How To Set Up A Secure Conference Room In Swyx Without ECR

June 13th, 2013

Categories: Swyx Telephony

Very helpful video here demonstrating how to set up conference rooms with pin entry in Swyx without ECR https://www.youtube.com/w...

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How To Troubleshoot A Weak Wireless Signal

June 7th, 2013

Categories: Tips, Tricks and Tutorials

There are many factors that could affect the quality of your wireless connection, primarily these are physical things such as the distance between your device and the access point or number of walls t...

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How To Troubleshoot A Laptop That Keeps Switching Off

June 7th, 2013

Categories: Tips, Tricks and Tutorials

Typically it goes as follows; you’re using your laptop and everything is fine for about 10 minutes when all of a sudden it switches off. No error message, no warning and no time to save your work. ...

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Set Default Save As Path for Outlook 2010

June 3rd, 2013

Categories: Uncategorized

HKEY_CURRENT USER\Software\Microsoft\Office\14.0\Outlook\Options\DefaultPath Click Start, and then click Run. In the Open box, type regedit, and then...

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How To Increase DTMF Signal Strength In Swyx 2011

May 31st, 2013

Categories: Swyx Telephony

1. Use Regedit to edit the Windows registry on the Swyx Server 2. Navigate to HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Swyx > LinkMgr > CurrentVersion > Options 3. Right-Click a...

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Swyx Headset / Sound Troubleshooting

May 31st, 2013

Categories: Swyx Telephony

If you are having sound issues with your Swyx headset, please follow the below instructions to ensure that the headset is configured correctly. 1. Make sure the headset is selected within the SwyxIt ...

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SWYX Click to Dial using Tel command fails on Windows 8

May 30th, 2013

Categories: Swyx Telephony

you need to remove the association that Google Chrome has with the Tel command On a Windows 8 machine there is a registry entry as below that needs to be deleted to stop calls trying to open in Googl...

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SwyxIT Click to Dial from Web-Based Applications

May 24th, 2013

Categories: Swyx Telephony, Tips, Tricks and Tutorials, VOIP

If you have a CRM or web based application you can implement SWYXIT ‘Click to Dial’ This works in exactly the same way as the old

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How To Configure Call Forwarding With SwyxIt!

May 23rd, 2013

Categories: Swyx Telephony, Tips, Tricks and Tutorials

1. In the SwyxIt! client, click the Call Forwarding' button.

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Black Screen When Attempting To Log Onto A Windows 2003 Server

May 23rd, 2013

Categories: Tech

Ever had a black screen when you attempt to log onto to a windows 2003 server? This can be caused by the server running out of disk space and helpfully removing the colour scheme from the registry F...

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speed test your voip – simulate VOIP calls through this

May 15th, 2013

Categories: Swyx Telephony, VOIP

use this test to help understand whether your broadband line will support VOIP http://myspeed.visualware.com/servers/namerica/iad.php?testtype=-1&codebase=mcslhr.visualware.com&location=UK:%20London&c...

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