Good morning, Paul,
I hope this message finds you well.
I want to sincerely thank you for your support yesterday. After the power outage in our area, things went from bad to worse, but you stepped in and resolved the situation promptly. Your quick involvement made all the difference.
I’m pleased to confirm that remote access is now working perfectly, thanks to your efforts.
Once again, thank you so much—I truly appreciate it. Wishing you and your family a joyful festive season and happy holidays. Looking forward to catching up in the new year!
Kiren
I would like to thank Chris for his patience and support with my sync problems this morning.
Elizabeth
The visit to my office to set up the new computer and navigate the required Applications for my business was done with the utmost professionalism and made very clear and left me with a good feeling with the knowledge that the computer is ready to go.
Mark
Thank you, Mohammed, for helping me out today. Your customer service exceeded my expectations. You were friendly, patient, and thorough. I want you to know that you made sure I felt supported.
Esther
Knowall as a company are a great provider & have good response times, but more than that, they have Ryan at the helm of alot of it.
He's always there to help with literally anything you throw his way, nothing seems to be out of his ability, even if it's something he's never seen/delt with. Helpful is beyond an understatement.
Ian
Moved to write this review after 2 years of Knowall support after exceptional service from Ryan recently. He resolved a major problem quickly and creatively, being extremely proactive assisting with an issue which arose from a 3rd party IT vendor - he couldn't have been more supportive.
Knowall have provided us with remote desktop services and support involving multiple Sage products. Very happy to say that they have dealt with all our problems from basic Outlook misbehaviour to software and website issues swiftly and effectively.
Chris M offered to programme a secondary router after our internet went down last year, troubleshooting and chasing so speedily that it wasn't required - turned out BT had accidentally cut our DSL line at the cabinet.
Jonathan D has always been a friendly and patient advisor no matter how bizarre and irritating the issue. They all have a great habit of checking up with you after a matter is resolved and taking detailed notes - important as you needn't wait for one particular support engineer to be available, or have to remember/repeat how the previous snag was resolved to get things started.
Stella
Dear Sylvester
Albin International required Cyber Essentials Plus certification to meet its contractual requirements to third parties.
The team at Knowall IT took over control of the matter and were instrumental in successfully achieving certification on our behalf.
They acted professionally throughout and coordinated the task admirably.
Tom
On a personal level, my dealings with Knowall are excellent, and they are very responsive. They look after our support, infrastructure, purchases, software and upgrades. Would definitely recommend. Staff their friendly and knowledgeable and they have a broad knowledge of all things IT.
Iain
Good day Mike
I would like to thank you for your support with this audit. The auditor was happy to recommend us for certification, which is an amazing outcome considering it was our first time. We would have not have done it without your full support.
FN
The laptop was waiting for me when I got to Bury St Edmunds! Just to say thanks for the prompt and effective response to my problem, especially to Chris who was a pleasure to deal with.
NC
Hi Simon/Mike,
Kirsten and I just wanted to thank you for all your efforts since you took over from Ridgewall in getting us all sorted.
I know we have had a few unforeseen things to sort but the team have all said what a pleasure the Knowall team is to deal with. Just wanted to feed that back and wish you a lovely weekend.
Kirsten
Dear Simon
I thought I would let you know what amazing service we had from Chris Fear on Tuesday .He was efficient quick and thorough .
TBC Management
Morning Simon and all,
I have been speaking with Mandy this morning as following support received promptly from Chris to rectify my protection software I realised I should have asked him to fix my time on laptop so I called and Mandy assisted and then hers was not working so she placed a log and within a few minutes it was resolved by Chris whilst I was talking to Mandy !! Excellent ϑ.
I thanked Mandy and said another swift and supportive service and she asked that I pass this on !! So here is Monday Praise, “as always Thank you for the swift, prompt and polite service received today which is the usual interaction that I find I receive with Knowall staff”. I am an IT dinosaur but you always help and get things sorted for me.” Thank you one and all but today it was Chris and Mandy ϑ”.
Sheila
Hi Simon
I Just wanted to say a huge thank you for today and hanging in there with with the building IT to complete the job 😅
your ongoing support with the business is appreciated!
Hannah is also looking forward to working with you!
Danni
Can I just say “ Thanks” too you and your team for your Help in Moving offices to temporary working
It was a Hectic time for all of us
All the best
Graham
Dear Simon,
I just wanted to pass on our thanks, via you, to Paul Fallows, who has consistently gone above and beyond in his dealings with Chelsea Funeral Directors. He is always polite and courteous and we are always pleased when he is assigned to deal with our issues.
Thank you again,
Jonathan
Hi Simon,
Just wanted to let you know that I have had several excellent interactions with your IT support worker Paul.
He was very helpful, went out of his way to make me feel as though I am not a nuisance and the problems were sorted out in a speedy easy to understand way, but most importantly he understood the point I was trying to get across in my non IT language.
So many thanks to Paul.
Chris Miller | Carer Support Worker
Sir,
I am writing to you as I wish to pass on my thanks for the professionalism of one of your staff, Mr Paul Fallows Althi.
I phoned Paul with regards to support with the transfer of documents from my MacBook Air (Apple) to my new Dell, (Microsoft), as I’d previously been having problems with the transfer.
Paul spent some time on the phone with me, and when we couldn’t resolve it during the working day, as I was travelling between appointments, he passed on his personal number to me and helped during the evening.
His dedication and determination helped me to solve my problems.
I also asked Paul with help about setting up the remote app onto my IPad, this once again led to problems at my end, Paul spent time at the weekend looking into this for me, and then called me Monday to talk me through the solution, so once again his determination in solving the problem ensured that I managed to install it successfully.
Its not often that you come across someone who goes “above and beyond”, but in Paul you have a member of your staff who, in my eyes does exactly that.
I have passed on my thanks to Paul, but would appreciate if you could also pass on my gratitude to him too.
Kind regards
Matt
Matthew Ellmer
Dear Simon
Thank you so much for fixing in my Graphic Card, sorting out the Ethernet connection so quickly when you visited this morning.
I thought you would have been taking a couple of hours but managed to resolve all the problems in half an hour.
Very Impressed.
Looking forward for Sai to resolve the Acrobat later today.
Mehbs
Hi Matt –
What you have achieved in the time available is quite simply stunning. These guys have been running around like headless chickens for two weeks and you’ve sorted it in a few hours (of very hard work!).
The really MASSIVE thing for them is the website. They had been told (by their previous suppliers) that it was totally gone with no possibility of recovery and had resigned themselves to having to shell out megabucks for a total re-build.
I will write formally when the dust settles but this is a personal thank you from me.
Simon.D
Hi Mike
Just wanted to say thanks for all the help and support we've had lately getting up and running with the new hosting service.
We've always received high quality assistance and patience which is very much appreciated. Although we're very technical in terms of being software engineers we're really not up with cloud technology. Your guys have been absolutely brilliant.
I believe we've now got this under our belt and looking forward to being a bit quieter for you now. Lol
Sam Sherwin
It looks as if you have managed the impossible and supervised a fairly painless migration. There’s only one way to achieve that, and that is good planning and hard work.
There will still be loads of snagging like the phones and the calendar but that is inevitable. That’s all very do-able provided the main event is solid.
Very many thanks for ALL your help…
The result is stunning. Julie can use her desktop and any other user can use RDWeb (as they can of course from their home PCs if they ever need to work from home - which was part of my Requirements Analysis).
What you guys have achieved here is truly impressive.
Simon.D
I’m delighted with your Sage solution- it’s one of the best tech related business decisions we’ve made. Sage is faster, more reliable and easier to use than it was when we hosted it locally, plus I don’t need to worry about backups any longer. Data corruption is a thing of the past, and your tech team has been fantastic in granting access to our web developers to allow their programs to link in. I’d recommend your solution and company to anyone using Sage over multiple locations- it’s a far better solution than Sage Drive.
Ben Biscoe
I have to say the service and the quality of provision/support you provide is exactly what I am looking for in a partner. My expectations are fully met. Keep up the good work!
Ian Cowan
KnowAll IT were recommended to us by our ACT! and Sage consultant as he had other clients who used them. We moved from what was a quite reasonably spec'd AWS (Amazon Web Services) server and immediately noticed two things: (i) how easy/ low hassle it was to set up and then log in to programs, and (ii) how much quicker everything was. Our previous server wasn't slow but whatever set-up KnowAll have it's made an immediate and noticeable difference - things are now rapid. Also very welcome is the level of support and customer service they have provided - this has made the whole transition process extremely easy and we feel very confident, being a small business with limited IT resource in house, that we are in good hands moving forwards.
Tim Edwards
I just wanted to let you know that Bernard helped me solve a problem this morning and he did a marvellous job. He got my device working and I am well chuffed.
Glad he’s on your team.
Tina
Many thanks for all your great work and I very much hope that you are happy with the result as I am.
When I have a little more time I would very much like to take you, Sam and Peter Day for a spot of lunch to show my appreciation.
Charlie
I would like to say thank you to all of you for your work. We are making a very good progress, being on first page of Google for “south London builders” is fantastic.
Eva
I just wanted to say how easy and uncomplicated you and your colleagues have made our move over to your system over the past week or so. Redford has made life very easy and has indulged us all with our fairly petty queries as things migrated over. The system appears to be working well and is so much easier and quicker to use.
Thank you for all your effort.
David
Good morning, Paul,
I hope this message finds you well.
I want to sincerely thank you for your support yesterday. After the power outage in our area, things went from bad to worse, but you stepped in and resolved the situation promptly. Your quick involvement made all the difference.
I’m pleased to confirm that remote access is now working perfectly, thanks to your efforts.
Once again, thank you so much—I truly appreciate it. Wishing you and your family a joyful festive season and happy holidays. Looking forward to catching up in the new year!
Kiren
I would like to thank Chris for his patience and support with my sync problems this morning.
Elizabeth
The visit to my office to set up the new computer and navigate the required Applications for my business was done with the utmost professionalism and made very clear and left me with a good feeling with the knowledge that the computer is ready to go.
Mark
Thank you, Mohammed, for helping me out today. Your customer service exceeded my expectations. You were friendly, patient, and thorough. I want you to know that you made sure I felt supported.
Esther
Knowall as a company are a great provider & have good response times, but more than that, they have Ryan at the helm of alot of it.
He's always there to help with literally anything you throw his way, nothing seems to be out of his ability, even if it's something he's never seen/delt with. Helpful is beyond an understatement.
Ian
Moved to write this review after 2 years of Knowall support after exceptional service from Ryan recently. He resolved a major problem quickly and creatively, being extremely proactive assisting with an issue which arose from a 3rd party IT vendor - he couldn't have been more supportive.
Knowall have provided us with remote desktop services and support involving multiple Sage products. Very happy to say that they have dealt with all our problems from basic Outlook misbehaviour to software and website issues swiftly and effectively.
Chris M offered to programme a secondary router after our internet went down last year, troubleshooting and chasing so speedily that it wasn't required - turned out BT had accidentally cut our DSL line at the cabinet.
Jonathan D has always been a friendly and patient advisor no matter how bizarre and irritating the issue. They all have a great habit of checking up with you after a matter is resolved and taking detailed notes - important as you needn't wait for one particular support engineer to be available, or have to remember/repeat how the previous snag was resolved to get things started.
Stella
Dear Sylvester
Albin International required Cyber Essentials Plus certification to meet its contractual requirements to third parties.
The team at Knowall IT took over control of the matter and were instrumental in successfully achieving certification on our behalf.
They acted professionally throughout and coordinated the task admirably.
Tom
On a personal level, my dealings with Knowall are excellent, and they are very responsive. They look after our support, infrastructure, purchases, software and upgrades. Would definitely recommend. Staff their friendly and knowledgeable and they have a broad knowledge of all things IT.
Iain
Good day Mike
I would like to thank you for your support with this audit. The auditor was happy to recommend us for certification, which is an amazing outcome considering it was our first time. We would have not have done it without your full support.
FN
The laptop was waiting for me when I got to Bury St Edmunds! Just to say thanks for the prompt and effective response to my problem, especially to Chris who was a pleasure to deal with.
NC
Hi Simon/Mike,
Kirsten and I just wanted to thank you for all your efforts since you took over from Ridgewall in getting us all sorted.
I know we have had a few unforeseen things to sort but the team have all said what a pleasure the Knowall team is to deal with. Just wanted to feed that back and wish you a lovely weekend.
Kirsten
Dear Simon
I thought I would let you know what amazing service we had from Chris Fear on Tuesday .He was efficient quick and thorough .
TBC Management
Morning Simon and all,
I have been speaking with Mandy this morning as following support received promptly from Chris to rectify my protection software I realised I should have asked him to fix my time on laptop so I called and Mandy assisted and then hers was not working so she placed a log and within a few minutes it was resolved by Chris whilst I was talking to Mandy !! Excellent ϑ.
I thanked Mandy and said another swift and supportive service and she asked that I pass this on !! So here is Monday Praise, “as always Thank you for the swift, prompt and polite service received today which is the usual interaction that I find I receive with Knowall staff”. I am an IT dinosaur but you always help and get things sorted for me.” Thank you one and all but today it was Chris and Mandy ϑ”.
Sheila
Hi Simon
I Just wanted to say a huge thank you for today and hanging in there with with the building IT to complete the job 😅
your ongoing support with the business is appreciated!
Hannah is also looking forward to working with you!
Danni
Can I just say “ Thanks” too you and your team for your Help in Moving offices to temporary working
It was a Hectic time for all of us
All the best
Graham
Dear Simon,
I just wanted to pass on our thanks, via you, to Paul Fallows, who has consistently gone above and beyond in his dealings with Chelsea Funeral Directors. He is always polite and courteous and we are always pleased when he is assigned to deal with our issues.
Thank you again,
Jonathan
Hi Simon,
Just wanted to let you know that I have had several excellent interactions with your IT support worker Paul.
He was very helpful, went out of his way to make me feel as though I am not a nuisance and the problems were sorted out in a speedy easy to understand way, but most importantly he understood the point I was trying to get across in my non IT language.
So many thanks to Paul.
Chris Miller | Carer Support Worker
Sir,
I am writing to you as I wish to pass on my thanks for the professionalism of one of your staff, Mr Paul Fallows Althi.
I phoned Paul with regards to support with the transfer of documents from my MacBook Air (Apple) to my new Dell, (Microsoft), as I’d previously been having problems with the transfer.
Paul spent some time on the phone with me, and when we couldn’t resolve it during the working day, as I was travelling between appointments, he passed on his personal number to me and helped during the evening.
His dedication and determination helped me to solve my problems.
I also asked Paul with help about setting up the remote app onto my IPad, this once again led to problems at my end, Paul spent time at the weekend looking into this for me, and then called me Monday to talk me through the solution, so once again his determination in solving the problem ensured that I managed to install it successfully.
Its not often that you come across someone who goes “above and beyond”, but in Paul you have a member of your staff who, in my eyes does exactly that.
I have passed on my thanks to Paul, but would appreciate if you could also pass on my gratitude to him too.
Kind regards
Matt
Matthew Ellmer
Dear Simon
Thank you so much for fixing in my Graphic Card, sorting out the Ethernet connection so quickly when you visited this morning.
I thought you would have been taking a couple of hours but managed to resolve all the problems in half an hour.
Very Impressed.
Looking forward for Sai to resolve the Acrobat later today.
Mehbs
Hi Matt –
What you have achieved in the time available is quite simply stunning. These guys have been running around like headless chickens for two weeks and you’ve sorted it in a few hours (of very hard work!).
The really MASSIVE thing for them is the website. They had been told (by their previous suppliers) that it was totally gone with no possibility of recovery and had resigned themselves to having to shell out megabucks for a total re-build.
I will write formally when the dust settles but this is a personal thank you from me.
Simon.D
Hi Mike
Just wanted to say thanks for all the help and support we've had lately getting up and running with the new hosting service.
We've always received high quality assistance and patience which is very much appreciated. Although we're very technical in terms of being software engineers we're really not up with cloud technology. Your guys have been absolutely brilliant.
I believe we've now got this under our belt and looking forward to being a bit quieter for you now. Lol
Sam Sherwin
It looks as if you have managed the impossible and supervised a fairly painless migration. There’s only one way to achieve that, and that is good planning and hard work.
There will still be loads of snagging like the phones and the calendar but that is inevitable. That’s all very do-able provided the main event is solid.
Very many thanks for ALL your help…
The result is stunning. Julie can use her desktop and any other user can use RDWeb (as they can of course from their home PCs if they ever need to work from home - which was part of my Requirements Analysis).
What you guys have achieved here is truly impressive.
Simon.D
I’m delighted with your Sage solution- it’s one of the best tech related business decisions we’ve made. Sage is faster, more reliable and easier to use than it was when we hosted it locally, plus I don’t need to worry about backups any longer. Data corruption is a thing of the past, and your tech team has been fantastic in granting access to our web developers to allow their programs to link in. I’d recommend your solution and company to anyone using Sage over multiple locations- it’s a far better solution than Sage Drive.
Ben Biscoe
I have to say the service and the quality of provision/support you provide is exactly what I am looking for in a partner. My expectations are fully met. Keep up the good work!
Ian Cowan
KnowAll IT were recommended to us by our ACT! and Sage consultant as he had other clients who used them. We moved from what was a quite reasonably spec'd AWS (Amazon Web Services) server and immediately noticed two things: (i) how easy/ low hassle it was to set up and then log in to programs, and (ii) how much quicker everything was. Our previous server wasn't slow but whatever set-up KnowAll have it's made an immediate and noticeable difference - things are now rapid. Also very welcome is the level of support and customer service they have provided - this has made the whole transition process extremely easy and we feel very confident, being a small business with limited IT resource in house, that we are in good hands moving forwards.
Tim Edwards
I just wanted to let you know that Bernard helped me solve a problem this morning and he did a marvellous job. He got my device working and I am well chuffed.
Glad he’s on your team.
Tina
Many thanks for all your great work and I very much hope that you are happy with the result as I am.
When I have a little more time I would very much like to take you, Sam and Peter Day for a spot of lunch to show my appreciation.
Charlie
I would like to say thank you to all of you for your work. We are making a very good progress, being on first page of Google for “south London builders” is fantastic.
Eva
I just wanted to say how easy and uncomplicated you and your colleagues have made our move over to your system over the past week or so. Redford has made life very easy and has indulged us all with our fairly petty queries as things migrated over. The system appears to be working well and is so much easier and quicker to use.
Thank you for all your effort.
David
