Sir,

I am writing to you as I wish to pass on my thanks for the professionalism of one of your staff, Mr Paul Fallows Althi.

I phoned Paul with regards to support with the transfer of documents from my MacBook Air (Apple) to my new Dell, (Microsoft), as I’d previously been having problems with the transfer.

Paul spent some time on the phone with me, and when we couldn’t resolve it during the working day, as I was travelling between appointments, he passed on his personal number to me and helped during the evening.

His dedication and determination helped me to solve my problems.

I also asked Paul with help about setting up the remote app onto my IPad, this once again led to problems at my end, Paul spent time at the weekend looking into this for me, and then called me Monday to talk me through the solution, so once again his determination in solving the problem ensured that I managed to install it successfully.

Its not often that you come across someone who goes “above and beyond”, but in Paul you have a member of your staff who, in my eyes does exactly that.

I have passed on my thanks to Paul, but would appreciate if you could also pass on my gratitude to him too.
Kind regards

Matt