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Latest Post - How to handle a security incident: policies, roles and responsibilities

TL;DR: Most policy failures aren't about the policy — they're about who owns it the moment something goes wrong. 43% of UK businesses reported a breach or attack last year, yet only around a quarter have a formal incident response plan. Governance tends to fail at the seams: unclear ownership, no trigger for review, and evidence reconstructed after the event. The questions that matter aren't "do we have a policy?" but "who acts, who approves, and who can prove it?" The right system answers those questions continuously — not in the middle of an incident.
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What actually happens when a policy is triggered
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April 24th, 2023
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Moved to write this review after 2 years of Knowall support after exceptional service from Ryan recently. He resolved a major problem quickly and creatively, being extremely proactive assisting with a...
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Iain
March 3rd, 2023
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On a personal level, my dealings with Knowall are excellent, and they are very responsive. They look after our support, infrastructure, purchases, software and upgrades. Would definitely recommend. St...
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Dear Support Team
May 16th, 2022
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Dear Support Team, Hope You're all well. This email is just to say many thanks for all Your help. Michael was here this morning, fixed everything and he didn’t leave until he double checked al...
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Jaynic
March 30th, 2022
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The laptop was waiting for me when I got to Bury St Edmunds! Just to say thanks for the prompt and effective response to my problem, especially to Chris who was a pleasure to deal with.
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TBC
July 23rd, 2021
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Dear Simon I thought I would let you know what amazing service we had from Chris Fear on Tuesday .He was efficient quick and thorough .
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Danni
April 12th, 2021
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Hi Simon I Just wanted to say a huge thank you for today and hanging in there with with the building IT to complete the job 😅 your ongoing support with the business is appreciated! Ha...
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Simon.D
April 24th, 2019
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Hi Matt – What you have achieved in the time available is quite simply stunning. These guys have been running around like headless chickens for two weeks and you’ve sorted it in a few hours (of...
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Sam Sherwin / Sherwin Business Systems
December 5th, 2017
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Hi Mike Just wanted to say thanks for all the help and support we've had lately getting up and running with the new hosting service. We've always received high quality assistance and patience whic...
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Ben Biscoe / Director, Fairyglass Ltd
December 5th, 2017
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I’m delighted with your Sage solution- it’s one of the best tech related business decisions we’ve made. Sage is faster, more reliable and easier to use than it was when we hosted it locally, plu...
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Tim Edwards | Sure Track
December 5th, 2017
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KnowAll IT were recommended to us by our ACT! and Sage consultant as he had other clients who used them. We moved from what was a quite reasonably spec'd AWS (Amazon Web Services) server and immediate...
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The English National Opera
December 5th, 2017
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I have worked with Knowall for 8 years now. I continue to use them due to their ability to understand our business needs to supply excellent solutions to support our business processes. Combined with ...
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West Country Fruit Sales
December 5th, 2017
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Thanks for your help today, great service from everyone at Knowall as usual!
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