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Important: Connectivity Issues Affecting a Subset of Clients
October 3rd, 2024
Resolved
We are receiving multiple reports of connectivity issues, across a subset of our clients. Our dia...
Networking connectivity issues
February 12th, 2024
Resolved
Dear Customer, We're reaching out to inform you about ongoing networking connectivity issues affe...
Microsoft 365 bounce back issue
July 18th, 2023
Resolved
RESOLVED M365 has resolved the issue and notified the small set of users that were affected. U...
Intermittent connectivity
May 16th, 2023
Resolved
We have identified the root cause of the issue, there were some low level Denial of Service attacks ...
Microsoft 365 Tenants, sending mails
March 1st, 2023
Resolved
UPDATE - 2nd March 7:29am Emails bouncing to Microsoft 365 recipients [Resolved] Microsoft have ...
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Latest Post - Keep Your Business Secure After Windows 10’s End of Life

As Microsoft has announced, Windows 10 will reach its end of life on October 14, 2025. After this date, no further security updates, patches, or technical support will be available. This will leave your PCs and laptops exposed to security vulnerabilities, putting your business at risk. We understand that this can be a daunting change, but don’t worry – we are here to help. Here’s how we can support you every step of the way: How We Helped Recently, we assisted a client with a smooth transition from Windows 10 to Windows 11. The process was seamless and structured, ensuring minimal disruption to their business operations. Our Approach: We took a ph...
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Elizabeth
November 25th, 2024
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I would like to thank Chris for his patience and support with my sync problems this morning.
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Mark V
February 26th, 2024
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The visit to my office to set up the new computer and navigate the required Applications for my business was done with the utmost professionalism and made very clear and left me with a good feeling wi...
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April 24th, 2023
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Moved to write this review after 2 years of Knowall support after exceptional service from Ryan recently. He resolved a major problem quickly and creatively, being extremely proactive assisting with a...
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Iain
March 3rd, 2023
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On a personal level, my dealings with Knowall are excellent, and they are very responsive. They look after our support, infrastructure, purchases, software and upgrades. Would definitely recommend. St...
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The Flame Lily HQ
May 19th, 2022
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Good day Mike I would like to thank you for your support with this audit. The auditor was happy to recommend us for certification, which is an amazing outcome considering it was our first time. We ...
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TBC
July 23rd, 2021
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Dear Simon I thought I would let you know what amazing service we had from Chris Fear on Tuesday .He was efficient quick and thorough .
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Sheila
April 19th, 2021
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Morning Simon and all, I have been speaking with Mandy this morning as following support received promptly from Chris to rectify my protection software I realised I should have asked him to fix my ...
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Danni
April 12th, 2021
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Hi Simon I Just wanted to say a huge thank you for today and hanging in there with with the building IT to complete the job 😅 your ongoing support with the business is appreciated! Ha...
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IBS
March 31st, 2020
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Can I just say “ Thanks” too you and your team for your Help in Moving offices to temporary working It was a Hectic time for all of us All the best
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Jonathan
January 30th, 2020
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Dear Simon, I just wanted to pass on our thanks, via you, to Paul Fallows, who has consistently gone above and beyond in his dealings with Chelsea Funeral Directors. He is always polite and courteo...
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Miller
October 10th, 2019
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Hi Simon, Just wanted to let you know that I have had several excellent interactions with your IT support worker Paul. He was very helpful, went out of his way to make me feel as though I am not a...
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Grenadier Guards
September 25th, 2019
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Sir, I am writing to you as I wish to pass on my thanks for the professionalism of one of your staff, Mr Paul Fallows Althi. I phoned Paul with regards to support with the transfer of document...
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Mehbs Yaqub
May 2nd, 2019
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Dear Simon Thank you so much for fixing in my Graphic Card, sorting out the Ethernet connection so quickly when you visited this morning. I thought you would have been taking a couple of hours but...
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Sam Sherwin / Sherwin Business Systems
December 5th, 2017
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Hi Mike Just wanted to say thanks for all the help and support we've had lately getting up and running with the new hosting service. We've always received high quality assistance and patience whic...
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Simon.D
December 5th, 2017
Categories:
It looks as if you have managed the impossible and supervised a fairly painless migration. There’s only one way to achieve that, and that is good planning and hard work. There will still be loads...
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Ben Biscoe / Director, Fairyglass Ltd
December 5th, 2017
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I’m delighted with your Sage solution- it’s one of the best tech related business decisions we’ve made. Sage is faster, more reliable and easier to use than it was when we hosted it locally, plu...
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Ian Cowan | Patrick Parsons
December 5th, 2017
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I have to say the service and the quality of provision/support you provide is exactly what I am looking for in a partner. My expectations are fully met. Keep up the good work!
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Tim Edwards | Sure Track
December 5th, 2017
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KnowAll IT were recommended to us by our ACT! and Sage consultant as he had other clients who used them. We moved from what was a quite reasonably spec'd AWS (Amazon Web Services) server and immediate...
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I thought that I should drop you a line
December 5th, 2017
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Good morning Simon I hope that this email finds you in great form. I thought that I should drop you a line to let you know how happy I have been with the service provided by Knowall. This is really ...
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Cresta
December 5th, 2017
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Dear Michael You have made for very happy Brabazons - can't thank you enough for more-than-excellent service, speed and feed back and very much hope we have not gone onto 'client from hell' list. ...
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DINTS
December 5th, 2017
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I was really impressed with Bernie and Simon yesterday – so helpful and professional. Just what we've been looking for.
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Tina – CUF Properties
December 5th, 2017
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I just wanted to let you know that Bernard helped me solve a problem this morning and he did a marvellous job. He got my device working and I am well chuffed. Glad he’s on your team.
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Chester Zoo
December 5th, 2017
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Knowall are helpful even at the weekend! Their solutions especially Cerberus, keep on working.
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Martin Brudnizki Design Studio
December 5th, 2017
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…may I just take this opportunity to say that it has been a pleasure to have worked with you. (I am at this point very aware that it was of course you guys doing the ‘work’ part!) You have all b...
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Marquee Hire
December 5th, 2017
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We found Knowall to have the right balance of telephone support and on site IT Engineers to fix any problems that we have had this year, their technicians are first rate but importantly their remote s...
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The English National Opera
December 5th, 2017
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I have worked with Knowall for 8 years now. I continue to use them due to their ability to understand our business needs to supply excellent solutions to support our business processes. Combined with ...
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The Security Watchdog
December 5th, 2017
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Having had Knowall manage our IT for several years there was no surprise when they exceeded our expectations with our recent office move, working into the night and on weekends to fit into our tight t...
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West Country Fruit Sales
December 5th, 2017
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Thanks for your help today, great service from everyone at Knowall as usual!
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CUF Properties
December 5th, 2017
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Knowall IT took over our IT system in July/August last year, when it was decided that we needed to move to the Cloud. It was complicated as many transitions go, we had three different companies sharin...
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Charlie – SGT
December 5th, 2017
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Many thanks for all your great work and I very much hope that you are happy with the result as I am. When I have a little more time I would very much like to take you, Sam and Peter Day for a spot of...
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Eva – South London Refurbishments
December 5th, 2017
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I would like to say thank you to all of you for your work. We are making a very good progress, being on first page of Google for “south London builders” is fantastic.
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David – Calabash Group
December 5th, 2017
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I just wanted to say how easy and uncomplicated you and your colleagues have made our move over to your system over the past week or so. Redford has made life very easy and has indulged us all with ou...
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Moving over to us is simple!READ MORE - 3 STEPS
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